Senior Order & Production Coordinator – Custom Merchandise

Aztex Enterprises; Burlington; On-site; CAD 65,000 - 90,000; Full time

Job summary

AZX Sport, a boutique promotional products manufacturer, seeks a Senior Order & Production Coordinator to manage complex orders from start to delivery in a fast-moving production environment.

The role focuses on coordinating production timelines, packaging details, and logistics to ensure orders ship on time, meet specs, and maintain quality across factories, shipping, and fulfillment teams. Collaboration with Customer Service is essential to resolve order details and approvals.

Qualifications

• Experience in managing custom or made-to-order production (promo, print, packaging, or similar industries).
• Strong attention to detail and a calm, organized approach under pressure.
• Excellent communication—able to chase info and follow up without letting details slip.
• Natural problem-solver who connects art, production, and logistics.

Responsibilities

• Manage complex orders from production start to final delivery.
• Track timelines, updates, and dependencies using production calendars.
• Coordinate with factories, shipping, and fulfillment teams to keep moving.
• Work with Customer Service to get quick answers on order details and approvals.
• Double-check specs, packaging notes, and shipping instructions before release.
• Flag potential delays early and work cross-functionally to stay on schedule.

Skills

Production coordination

Attention to detail

Communication

Problem solving

Job description

Job Openings Senior Order & Production Coordinator – Custom Merchandise

About the job Senior Order & Production Coordinator – Custom Merchandise

Job Title: Senior Order & Production Coordinator – Custom Merchandise

About AZX Sport

AZX Sport / Simplified Sourcing is a boutique promotional products manufacturer working with some of the world's biggest brands to create custom, trend-forward merchandise

We're known for handling complex, one-of-a-kind projects that require tight coordination between factories, logistics partners, and internal departments.

About the Role

We're looking for a Senior Order & Production Coordinator — someone who's highly organized, detail-driven, and can succeed in a fast-moving production environment.

This is not a basic customer service role. It's about managing production timelines, packaging details, and logistics to make sure every order runs smoothly, stays on spec, and ships on time.

What You'll Do

• Manage complex orders from production start to final delivery.
• Track timelines, updates, and dependencies using production calendars.
• Coordinate closely with factories, shipping, and fulfillment teams to keep everything moving.
• Work with Customer Service to get quick answers on order details and approvals.
• Double-check all specs, packaging notes, and shipping instructions before release.
• Flag potential delays early and work cross-functionally to stay on schedule.

What You Bring

• Experience managing custom or made-to-order production (promo, print, packaging, or similar industries).
• Strong attention to detail and a calm, organized approach under pressure.
• Excellent communication — able to chase info and follow up without letting details slip.
• A natural problem-solver who enjoys connecting the dots between art, production, and logistics.