Senior Operations Specialist, Contract

Spectrum Health Care Inc; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a dynamic team as a Senior Operations Specialist at a leading health care company. Leverage your extensive experience to enhance service quality and operational efficiency in a one-year contract role. Drive improvements through Lean methodologies and collaborate with cross-functional teams to achieve strategic goals.

Qualifications

• 8+ years of experience in Project, Business, and/or Operations Management in a healthcare setting.
• Experience in Call Centre / Contact Centre management and operations.

Responsibilities

• Manage enterprise-wide workflows and implement process improvements.
• Collaborate with business leaders to develop scalable business models.
• Facilitate Kaizen events and drive continuous improvement.

Skills

Project Management

Lean Thinking

Data Analysis

Education

Post-secondary degree (B.Comm, HBA, MBA)

Tools

EHR

ERP

MS Office

Job description

Here’s your opportunity to join a growing company in the rapidly evolving health care sector. Spectrum Health Care is currently seeking an experienced SeniorOperations Specialistfor a one-year contract position. The successful candidate will be responsible for driving leading practices to enhance service quality and delivery while identifying and leveraging synergies and optimizing efficiency and profitability.

With over 40 years of experience delivering innovative home health care and specialized services, Spectrum Health Care is blazing a trail of positive health system change. If you are a seasoned operations leader with a commitment to operational excellence, we want you on our team.

Job Description

• Manages enterprise-wide workflows, actively monitoring performance and implementing process and operational improvements
• Investigate root causes and work with cross-functional teams to provide analysis and recommendations for business operations improvement
• Leverage project management methodologies including Lean principles and execute Kaizen events as necessary to create a value stream to ensure operational excellence through efficiencies, standardization and cost containment
• Collaborate with business leaders, teams and functions to understand the business and develop scalable business models to support strategic goals
• Actively review business processes and make recommendations for improving overall efficiencies leveraging divisional synergies to enhance the company structure
• Schedule and prioritize tasks and responsibilities to meet the changing needs of the business, including process improvement, and ongoing support around reporting and analysis
• Provide analysis, design, implementation and documentation support to project and technology teams on various business and technology initiatives, supporting multiple lines of business with diverse operations and technologies
• Implement KPIs, Daily Management Systems, Visual Management tools, and Standard Work frameworks to improve operational efficiency and cross-functional alignment
• Establish operating cadences for operational reviews, ensuring data-driven decision-making at all levels
• Utilize predictive analytics and performance dashboards to track KPIs, optimize resource allocation, and identify emerging trends in operational efficiency
• Facilitate Kaizen events, Value Stream Mapping, and structured problem-solving workshops, empowering teams to identify waste, streamline workflows, and drive continuous improvement
• Collaborate with IT and digital teams to integrate Lean systems with automation, business intelligence, and predictive analytics for enhanced operational insights
• Facilitate change management programs, ensuring smooth adoption of new Lean systems, processes, and service delivery models
• Develop and lead training programs to build a culture of Lean thinking, operational excellence, and continuous improvement
• Prepare reports and analyze contact centre data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction

Qualifications

• Post-secondary degree (B.Comm, HBA, MBA)
• 8+ years of experience in Project, Business, and/or Operations Management in a healthcare setting
• Experience in Call Centre / Contact Centre management and operations
• Experience with business and healthcare technology platforms (i.e. EHR, ERP)
• Lean Six Sigma, Black Belt is considered an asset
• A data driven mindset with the ability to run/interpret analytics and identify trends
• Strong project management skills, including process flows and mapping, requirements and gathering techniques and conducting structured analysis
• Advances computer skills with proficiency in MS Office: Excel, Word, PowerPoint and Visio