Senior Operations & Resources Analyst

Tecsys; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Tecsys, a fast-growing innovator in supply chain solutions, is seeking a dedicated professional to manage operations and optimize service delivery. This role involves using tools like Service Now and Power BI to enhance efficiency and support project management. We value diverse backgrounds and encourage applicants to apply, regardless of their experience level.

Qualifications

• Strong proficiency in both written and verbal English communication.
• Experience with Customer Support Management tools is an asset.

Responsibilities

• Manage daily operations using Service Now and Projector PSA.
• Measure KPIs and collaborate with Business Intelligence teams.
• Draft contracts for professional services engagements.

Skills

Advanced Microsoft Excel

Problem Solving

Communication

Collaboration

Tools

Power BI

ServiceNow

Projector PSA

Job description

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee well-being and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

About us

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities, then Tecsys could be a good fit for you!

Responsibilities:

• Manage and optimize the daily operations using Service Now, our Customer Support case tracking tool, and Projector PSA, our professional services tool. Activities shall include monitoring time entry, creating Professional Services projects, supporting the Project Management user community and supporting the Finance team during month end closing activities.
• Measure & monitor key performance indicators (KPIs), including ability to develop new reporting based on leadership requests, update monthly executive presentations, collaborate with the Business Intelligence teams on the creation or enhancements of Power BI reports.
• Draft contracts for small professional services engagements and communicate with customers on the status of these engagements.

• Advanced Microsoft Excel skills, as well as experience with Power BI and Power Query
• Excellent problem-solving skills with the ability to think critically and make data-driven decisions
• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Experience using ServiceNow or other Customer Support Management (CSM) tools is an asset
• Experience with Projector PSA or other Professional Services Automation (PSA) tools is an asset
• Knowledge of project management tools and software is an asset
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province ofQuebec.

We understand that experience comes in many forms and that careers are not always linear. If you don't meet every requirement in this posting, we still encourage you to apply.

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

NB: If you are applying to this position, you must be a Canadian Citizen or a Permanent Resident of Canada.