Senior Operations Officer and Customer Service | Banking and Mortgage

Banque-Laurentienne-a007109; Toronto; Hybrid; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Stock purchase plan

Floating days and leave options

Health and wellness program

Job summary

Laurentian Bank in Canada seeks a Bilingual Senior Administration Officer to support the Real Estate Operations Department. The role focuses on daily administration, workflow maintenance, reporting, and client inquiries, delivering high-quality service in French and English.

You will manage task assignments, prepare monthly tracking reports, handle internal/external inquiries, and ensure compliance with audits and deadlines in a high-volume environment.

Qualifications

• Post-secondary degree or diploma in Business or related field (in progress).
• 1–2 years of work experience related to administration or processing, preferably with a financial institution.
• Bilingual (French) verbal and written communication mandatory.
• Knowledge of banking, mortgage, investment loan, self-directed, securities and other lending products is an asset.
• Excellent attention to detail and accuracy.
• Proficient typing/keyboard speed; accuracy essential.
• MS Office (Word, Excel, PowerPoint) and Outlook proficiency.
• Familiarity with large and complex financial database systems and back-office processing.
• Strong interpersonal and communications skills, both verbal and written.
• Ability to work in a high-volume environment with tight deadlines.
• Strong organizational, time-management, and multi-tasking skills.
• Highly motivated with a desire to succeed and progress.
• Ability to work effectively as part of a team.

Responsibilities

• Administers task assignment and maintains the department's workflow according to the bank's standards, policies and procedures.
• Researches, balances, reconciles, and ensures quality control of the internal department GLs.
• Maintains task files, ensures efficiency in retrieving documents for easy accessibility.
• Accurately completes monthly tracking reports within a reasonable timeframe.
• Researches and answers inquiries from internal and external clients regarding products and processing issues.
• Escalates and makes recommendations to the appropriate authority about issues beyond scope.
• Verifies own work and the work of fellow team members for accuracy, clarity and completeness per audit and regulatory requirements.
• Completes daily workload within strict timeframes; addresses issues with the supervisor.
• Participates in department meetings and planning; communicates problems; submits recommendations to improve processes.
• Participates in special projects and carries out other similar tasks as required by supervisor.

Skills

Bilingual communication

MS Excel

Attention to detail

Typing speed

Interpersonal skills

Time management

Education

Post-secondary degree or diploma in Business or related field (in progress)

Tools

MS Excel

Job description

Founded in Montreal in 1846, Laurentian Bank is committed to serving its customers and fostering deep relationships with specialized groups. Laurentian Bank runs operations across Canada – primarily in Québec and Ontario – as well as in the United States and competes where it sees market opportunity and has an edge, while harnessing the power of partnerships and collaboration.

This role sits within Laurentian Bank.

The Bilingual Senior Administration Officer will be supporting the Real Estate Operations Department within the bank. The incumbent is responsible for the daily administration and maintaining the department's workflow in accordance with the bank's standards, policies, and procedures. The incumbent is also responsible for maintaining and updating reports, and answering internal and external clients' inquiries regarding the products administered within the department, while providing a consistent level of superior customer service.

Responsibilities

• Administers task assignment and maintains the department's workflow according to the bank's standards, policies and procedures.
• Researches, balances, reconciles, and ensures quality control of the internal department GLs.
• Maintains task files, ensures efficiency in retrieving documents for easy accessibility.
• Accurately completes monthly tracking reports within a reasonable timeframe.
• Researches and answers inquiries from internal and external clients, such as customer service, regarding products and processing issues and maintains good working relationships with internal and external clients.
• Escalates and makes recommendations to the appropriate authority about any inquiries or issues that are beyond their scope.
• Verifies own work and the work of fellow team members in the department for accuracy, clarity and completeness and ensures compliance with internal and external audit and regulatory requirements.
• Completes daily workload within strict timeframes set by the bank and addresses any issues with the supervisor.
• Participates in department meetings and contributes to the planning process of achieving departmental and personal goals, as well as communicates any problems or concerns. Submits recommendations to improve work processes to the supervisor.
• Participates in special projects and carries out any other similar or general task at the request of their superior or that may be required by their functions.

Qualifications

• Post-secondary degree or diploma in Business or in a related field in progress.
• 1 to 2 years of work experience related to administration or processing, preferably with a financial institution.
• Bilingual (French) verbal and written communication skills are mandatory.
• Knowledge of banking, mortgage, investment loan, self-directed, securities and other lending products is an asset.
• Excellent attention to detail and accuracy.
• Proficient typing/keyboarding speed; accuracy essential.
• Must possess intermediate to advanced skills in MS Excel. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must.
• Familiarity using large and complex financial database systems and the ability to learn inquiry functions in back office processing systems.
• Good interpersonal and communications skills, both verbal and written.
• Excellent customer service skills with the ability to communicate information effectively.
• Able to work in a high-volume environment with an extremely demanding time frames.
• Strong organizational, time-management, and multi-tasking skills.
• Highly motivated with a desire to succeed and progress.
• Ability to work effectively with others as part of a team.

What Laurentian Bank has to offer you :

The total compensation offered by Laurentian Bank encompasses a comprehensive range of benefits, highlighting our commitment to the well-being and success of our employees.

Here are some of the key points of our offering:

• The actual annual base salary offered will take into account internal equity, skills, and experience among other factors.
• Total compensation: Earn a comprehensive compensation package that includes annual reviews and performance-based bonuses.
• Work model: We prioritize a hybrid work model based on business needs.
• Stock purchase plan: Become not just an employee, but a Laurentian Bank shareholder. Employer matching takes your investment even further.
• Time off: In addition to paid vacation, we provide floating days and leave options to accommodate the diverse needs of our employees.
• Health and wellness: Take care of your health and well-being with access to healthcare professionals, our Employee and Family Assistance Program (EFAP), and a Stress Management and Well-Being Program.
• Group insurance and pension: We offer a competitive insurance program based on your family’s needs and a defined contribution pension plan to help prepare for your future.
• Financial benefits: As a Laurentian Bank employee, you’re also the best ambassador for our products and services. Take advantage of employee-only offers on a wide range of products. Enjoy exclusive deals and preferred rates on products and services including insurance, hotels, train tickets, spas and many more.

We are committed to creating a fulfilling professional environment where your skills are valued, and your well-being is a priority. Join us for a rewarding career at Laurentian Bank.

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

We also use artificial intelligence (AI) tools during parts of our recruitment process to support fair and efficient hiring decisions.