Senior On-Site Appliance Technician – Customer-Focused

7000 Miele Canada (VG CA); Montreal (administrative region); On-site; CAD 59,000 - 75,000; Full time

Job summary

Service Technician position at Miele Canada in the Montreal region, operating on-site with a focus on superior customer service and technical repair capabilities. You will manage field service tasks, coordinate between RSM, Technical Services, and Customer Care, and ensure timely resolution of appliance issues.

We value strong communication, decision-making, and troubleshooting skills. The role requires ability to respond quickly during business hours and maintain van inventory and tools to

Qualifications

• Experience in customer service or administrative capacities.
• Minimum of 2 years of service experience or appliance repair.
• Strong command of and effective communication and escalation resolution.
• Ability to make decisions that are in the best interest of the brand and the consumer experience.
• Troubleshooting and communication skills with peers.

Responsibilities

• Provide positive consumer interaction; be the last on site and resolve issues with available resources.
• Report findings after site visits and coordinate training/technical communication for the field.
• Maintain relationships with third parties and support regional business when the RSM is absent.
• Daily interactions with colleagues, dispatcher, customer care and executive office on service challenges.
• Keep van, inventory, daily jobs, schedule and tools organized and up to date.

Skills

Customer service

Administrative experience

Troubleshooting

Communication

Decision making

Team coordination

Tools

TSD

ETD

Mobile Client

Job description

Service Technician position at Miele Canada in the Montreal region, operating on-site with a focus on superior customer service and technical repair capabilities. You will manage field service tasks, coordinate between RSM, Technical Services, and Customer Care, and ensure timely resolution of appliance issues.

We value strong communication, decision-making, and troubleshooting skills. The role requires ability to respond quickly during business hours and maintain van inventory and tools to