Senior Officer, Vendor Management

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Ottawa; Hybrid; CAD 74,000 - 92,000; Full time

Benefits offered by this job

Annual paid vacation

Performance incentive

Defined benefit pension plan

Comprehensive group insurance

Training and mentorship

Job summary

CMHC in Ottawa offers a Hybrid Senior Officer, Vendor Management role focusing on maximizing vendor value across outsourcing and contracting lifecycles. You will manage high-value contracts, ensuring alignment with business objectives and regulatory requirements.

You will partner with procurement, finance, risk, IT security, privacy, and legal teams to drive governance, monitor performance, and provide strategic recommendations to leadership.

Qualifications

• A post-secondary education in Business Administration, Supply Chain Management, Finance, or a related field.
• A minimum of five years of experience in vendor management, contract management, procurement, or a related field.
• Experience managing third-party vendors and strategic supplier relationships, including contract negotiations and performance monitoring.
• Expertise in procurement and contracting processes, including RFPs and vendor agreements.
• Strong analytical and problem-solving skills with the ability to assess risks and interpret data.
• Experience developing executive-level reports for senior leaders.
• Excellent stakeholder management, negotiation, and communication skills.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Lead end-to-end management of strategic vendor relationships across the lifecycle, from onboarding to offboarding.
• Manage a portfolio of high-value contracts, ensuring vendors deliver quality services and meet obligations.
• Partner with cross-functional teams to facilitate informed vendor decisions.
• Drive governance and performance programs, monitor KPIs, ensure regulatory compliance.
• Identify and mitigate vendor-related risks within the risk management framework.
• Analyze vendor performance and financial data to provide actionable insights and reporting.
• Act as trusted advisor for vendor matters and resolve issues.
• Champion process improvement to drive efficiency, innovation, and business outcomes.

Skills

Vendor management

Contract management

Procurement

Stakeholder management

Negotiation

Analytical thinking

Education

Post-secondary education in Business Administration, Supply Chain Management, Finance, or related field

Job description

Job Requisition ID: 12344

Position Status: Permanent Full Time

Position Type: Hybrid

Office Location: Ottawa (ON); Calgary (AB); Halifax (NS); Montreal (QC); Toronto (ON); Vancouver (BC)

Travel Requirement: Limited

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 73555.31 to $ 91944.14 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

Benefits

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Defined benefit pension plan.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About The Role

Join the Vendor Management team, in the Senior Officer, Vendor Management position. In this role you will be responsible for maximizing vendor value and performance throughout the outsourcing and contracting lifecycle. You will manage a portfolio of high-value and business-critical contracts, ensuring alignment with business objectives, regulatory requirements, strong governance practices, and effective vendor relationship management.

What You Will Do

• Lead the end-to-end management of strategic vendor relationships, overseeing critical business and data service agreements throughout the vendor lifecycle, from onboarding to offboarding.
• Manage a portfolio of high-value and business-critical contracts, ensuring vendors deliver quality services, meet contractual obligations, and support organizational objectives.
• Partner with cross-functional stakeholders across business, procurement, finance, risk, IT security, privacy, and legal teams to facilitate informed vendor management and contracting decisions.
• Drive vendor governance and performance management programs, developing monitoring plans, tracking key performance indicators, and ensuring compliance with contractual and regulatory requirements.
• Identify, assess, and mitigate vendor-related risks, ensuring all third-party arrangements align with the organization's risk management framework and business continuity requirements.
• Analyze vendor performance, operational, and financial data to provide actionable insights, recommendations, and reporting that support strategic decision-making and continuous improvement.
• Act as a trusted advisor and escalation point for vendor-related matters, resolving performance issues, managing contract changes, and fostering strong relationships with internal and external stakeholders.
• Champion process improvement and value creation, recommending enhancements to vendor management practices, policies, and controls to drive efficiency, innovation, and measurable business outcomes.

What You Should Have

• A post-secondary education in Business Administration, Supply Chain Management, Finance, or a related field, or an equivalent combination of education and experience.
• A minimum of five years of experience in vendor management, contract management, procurement, or a related field.
• A proven experience managing third-party vendors and strategic supplier relationships, including contract negotiations, performance monitoring, and issue resolution.
• A demonstrated expertise in procurement and contracting processes, including the preparation, evaluation, and administration of Requests for Proposals (RFPs) and vendor agreements.
• Strong analytical and problem-solving skills, with the ability to assess risks, interpret financial and performance data, and provide strategic recommendations.
• Experience developing executive-level reports, presentations, and briefing materials, with the ability to communicate complex information to senior leaders clearly and effectively.
• Excellent stakeholder management, negotiation, and communication skills, with a proven ability to build collaborative relationships across multiple business functions and external partners.
• The ability to manage multiple priorities in a dynamic environment, demonstrating strong organizational skills, adaptability, resourcefulness, and attention to detail.

It Will Be Great If You Also Have

• Supply Chain Management Professional (SCMP) designation.
• Experience with Lean Six Sigma and process improvement, supported by strong organizational skills, adaptability, resourcefulness, and attention to detail.
• Knowledge of vendor management, strategic sourcing, and risk management.
• Strong stakeholder engagement and relationship-building skills.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

About

Learn more about our commitment to diversity and inclusion.