Senior Officer, Human Resources

University of Ottawa; Ottawa; On-site; CAD 68,000 - 86,000; Full time

Job summary

The University of Ottawa is seeking a Human Resources professional to support HR operations for a temporary replacement at the Ottawa campus. You will manage customer service, recruitment, onboarding, performance, and HR systems in a fast-paced environment.

Reporting to the HR Generalist, you will coordinate policies, union agreements, and payroll inputs, while ensuring compliance and timely communications with supervisors and staff. Bilingual (French/English) skills are essential.

Qualifications

• Thorough knowledge of human resources administration and management principles normally acquired through post-secondary training in a related discipline or equivalent combination of education and work experience.
• At least three (3) years experience in a similar role.
• Experience in explaining and applying policies and regulations.
• Experience working in a unionized environment and applying collective agreements.
• Experience in report preparation, data analysis and management.
• Knowledge of computer systems and software, including financial systems, spreadsheets, databases, Internet and e-mail.
• Ability to produce high-quality work under pressure, while meeting tight deadlines.
• Excellent interpersonal and communication skills.
• Good organizational skills.
• High degree of discretion in handling confidential documents and information.
• Bilingualism - French and English (written and spoken).

Responsibilities

• Information and customer service: Provide information and guidance to Faculty supervisors, researchers and administrative staff on HR questions, including hiring, benefits, leave management, performance appraisals, and more.
• Handle HR inquiries via email, in person, by phone, or via Workday.
• Apply policies and regulations: Explain and apply the University's HR collective agreements and regulations for administrative staff and various employee groups.
• Determine proper employee categories and statuses upon hiring to ensure proper coding and eligibility.
• HR operations: Coordinate recruitment steps, onboarding and integration, life cycle management, probation, performance, leave, departures, and Work-Study processes.
• Identify issues in operations and propose solutions to improve efficiency and service.
• Compensation and pay: Process contract requests, coordinate offers, and ensure deadlines and policy compliance; verify payroll data and retroactive pay after agreements.
• Reporting: Generate and analyze HR reports to support operations and decision-making.

Skills

Bilingual French & English

Interpersonal skills

Organizational skills

Discretion with confidential documents

Ability to work under pressure

Customer service orientation

Education

Post-secondary education in HR or related field

Tools

Workday

Excel

HRIS

Payroll systems

Job description

Posting Reason: Temporary replacement of a regular position

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Posting Reason: Temporary replacement of a regular position

Job Type: Employee

Anticipated Duration in Months (for contracts and temporary assignments): 23

Job Family: Human Resources Operations

# of Open Positions: 1

Faculty/Service - Department: Human Resources

Campus: Ottawa, ON

Union Affiliation: SSUO

Date Posted (YYYY/MM/DD): 2026/10/29

Applications must be received BEFORE (YYYY/MM/DD): 2026/11/09

Hours per week: 35

Salary Grade: SSUO Grade 08

Salary Range: $68 149,00 - $86 083,00

About The Faculty Of Health Sciences About Sciences: Make your mark with the Faculty of Health Sciences! Health matters to everyone and we are committed to becoming a nationally and internationally recognized leader in innovative approaches to active living, health promotion, and quality health services.

About The Faculty Of Health Sciences About Sciences: Our success lies in our students and our people. Join us and every day you will have the opportunity to make a meaningful impact as we grow together and make a great faculty even better.

Position purpose: Reporting to the Human Resources Generalist, the incumbent is responsible for the execution and smooth running of various processes and activities related to human resources, including customer service, recruitment and staffing processes, orientation and integration of new employees, management of the performance appraisal process, and management of HR information systems, explanation and application of HR policies and various collective agreements for administrative staff. Act as a resource person to supervisors and managers for processes related to immigration, postdoctoral fellows, research support staff. Acts as the main liaison between central human resources and the faculty.

Note: This is a contract or temporary assignment until November 15, 2028 to replace an employee on temporary assignment.

In this role, your responsibilities will include:

• Information and customer service: Provide information and guidance to Faculty supervisors, researchers and administrative staff on various human resources questions,, activities and processes, including hiring, benefits, leave management, performance appraisals, and others. Handle human resources related inquiries via email, in person, by phone, or via the human resources information system (Workday).
• Application of policies and regulations: Act as a resource person regarding the application and explanation of the University's human resources collective agreements and regulations for administrative staff (including SSUO, PIPSC, postdoctoral fellow employees, non-unionized research staff, casual employees as well as Work-study students). Determine proper employee categories and statuses upon hiring to ensure proper coding of employee statuses and eligibility for associated terms and conditions of employment.
• Human resources operations: Coordinate and ensure the proper execution of administrative steps in the recruitment and hiring process, including job posting, screening, interview logistics, and new employee onboarding and integration. Ensure proper administrative follow-up of staff members' life cycle, including probationary periods, performance, leave management, and employee departures. In consultation with the HR Generalist, coordinate the Work-Study process (creation and follow-up of RTE student contracts) to support the operational needs of the Faculty's departments and schools. Identify and analyze problematic issues related to operations and propose appropriate solutions to increase efficiency and effectiveness and improve service quality.
• Compensation and pay: Process contract requests and validate the information required to prepare offer letters for different employee groups. Initiate, submit and follow up on hiring processes in the compensation system according to strict deadlines while ensuring compliance with established policies and minimizing as much as possible the negative impact on employees (e.g. breach of continuous service, pay or employee benefits). Verify salary adjustments and retroactive pay following ratification of collective agreements. Verify payroll, salary and position data for administrative staff. Liaise with the faculty’s finance team and Payroll Services to report and have corrected any errors or anomalies observed.
• Reporting: Extract and analyze various reports of simple or complex nature, according to a fixed operating schedule and on an ad hoc basis, to support day-to-day human resources operations as well as management decision-making in line with the faculty’s strategic objectives (e.g. probation monitoring reports, contract end and renewal reports, salary adjustments, absence reports, demographics, etc.).

What you will bring:

• Thorough knowledge of human resources administration and management principles normally acquired through post-secondary training in a related discipline or equivalent combination of education and work experience.
• At least three (3) years experience in a similar role.
• Experience in explaining and applying policies and regulations.
• Experience working in a unionized environment and applying collective agreements.
• Experience in report preparation, data analysis and management.
• Knowledge of computer systems and software, including financial systems, spreadsheets, databases, Internet and e-mail.
• Ability to produce high-quality work under pressure, while meeting tight deadlines.
• Excellent interpersonal and communication skills.
• Good organizational skills.
• High degree of discretion in handling confidential documents and information.
• Bilingualism - French and English (written and spoken).

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
• Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [e-mail] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position:

The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.