Senior OCM Specialist - AI Transformation

CQ Search Group Ltd.; Ottawa; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Job summary

Bank of Canada in Ottawa is seeking a Senior OCM Specialist for AI Transformation on a 2-year hybrid remote contract. You will lead an integrated OCM strategy aligned with AI priorities, roadmaps, and business outcomes.

You will assess readiness, advise sponsors on workforce implications, design communications, and develop adoption approaches for AI-enabled tools. Collaboration with stakeholders is essential to enable sustained adoption and value realization.

Qualifications

• Minimum five years of recent experience delivering organizational change for digital/AI initiatives.
• Experience leading OCM for enterprise AI or Generative AI transformations through multiple lifecycle phases.
• Experience developing OCM strategies, roadmaps, readiness and adoption plans.
• Ability to advise executives on workforce impacts, resistance management, and communications.

Responsibilities

• Develop and maintain an integrated OCM strategy, roadmap, and change plan aligned with AI priorities.
• Assess readiness and change impacts across roles, teams, processes, and tech.
• Advise sponsors and leaders on workforce implications and leadership behaviors.
• Create communications, engagement strategies, and change narratives.
• Design adoption approaches for AI-enabled tools and new ways of working.
• Collaborate with departments to translate AI requirements into actions.
• Define measures and provide reporting to support informed decisions.
• Develop reusable playbooks, templates, and knowledge-transfer materials.
• Related activities and deliverables as required.

Skills

OCM strategy

Stakeholder engagement

Change impact analysis

Communication planning

Executive advisory

Education

University degree in OD/Business

OCM certification (Prosci ADKAR/CCMP)

Tools

Prosci ADKAR

Job description

Our client, the Bank of Canada in Ottawa has a 2 year hybrid remote contract opportunity for a Senior OCM Specialist for AI Transformation.

Develop and maintain an integrated Organizational Change Management (OCM) strategy, roadmap, and change plan aligned with AI transformation priorities, program milestones, dependencies, and business outcomes

• Assess organizational readiness and change impacts across roles, teams, processes, technology, and ways of working, and translate findings into targeted actions
• Advise sponsors and leaders on workforce implications, resistance management, responsible AI use, psychological safety, and the leadership behaviors required to support successful adoption
• Create clear and compelling communications, engagement strategies, and change narratives that explain transformation objectives, impacts, and expected behaviors
• Design and implement adoption approaches for AI-enabled tools and new ways of working, including role-based learning, manager enablement, champion networks, pilot activities, and reinforcement strategies
• Collaborate with key departments, teams, and stakeholders to support change activities and make responsible AI requirements understandable and actionable for employees and leaders
• Define adoption, readiness, capability, and value-realization measures and provide reporting, insights, and recommendations to support informed decision-making and continuous improvement
• Develop reusable playbooks, frameworks, templates, toolkits, and knowledge-transfer materials that strengthen ITS change management capability and support the sustained adoption of AI initiatives
• Related activities and deliverables, as required

i. Education and Certifications

• University degree in Organizational Development, Business Administration, Communications, Human Resources, or Behavioural Science
• Certification in a recognized Organizational Change Management methodology, such as Prosci ADKAR, Certified Change Management Professional (CCMP) or an equivalent Organizational Change Management certification.
• A minimum of five (5) years of recent demonstrated experience providing Organizational digital, business, or AI transformation initiatives
• Demonstrated experience leading the organizational change management workstream for at least one (1) enterprise Artificial Intelligence (AI) or Generative AI transformation initiative through multiple lifecycle phases, including strategy, discovery, pilot, deployment, scaling, and sustained adoption
• Demonstrated experience developing and implementing OCM strategies, roadmaps, readiness assessments, change impact assessments, and adoption plans for large-scale transformation initiatives
• Demonstrated experience advising executive sponsors, senior leaders, and multidisciplinary teams on organizational change, stakeholder engagement, workforce impacts, resistance management, communications, and adoption activities
• Demonstrated experience establishing adoption and value-realization measures and developing reusable frameworks, playbooks, toolkits, learning assets, and knowledgetransfer materials that support sustained organizational capability

iii. Technical Skills

• Demonstrated knowledge of organizational change management methodologies, principles, and leading practices applicable to large-scale technology and AI transformation initiatives
• Demonstrated knowledge of AI and Generative AI adoption considerations, including impacts to workflows, operating models, workforce capabilities, and ways of working
• Demonstrated knowledge of responsible AI principles, including human oversight, transparency, accountability, privacy, security, output validation, and appropriate use