Senior Observability Engineer

CI Financial Corp.; Toronto; Hybrid; CAD 85,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Paid time off

Job summary

CI Financial Corp. is seeking a Mid-Level Observability Engineer to build and enhance enterprise monitoring across cloud and hybrid environments.

You will support Dynatrace and AWS CloudWatch, develop dashboards, tune alerts, and drive instrumentation for critical platforms and applications. You will partner with Cloud Engineering, DevOps, SRE, and application teams to improve service visibility, govern telemetry, and embed observability into delivery workflows.

Qualifications

• Experience building and operating enterprise observability for cloud/hybrid environments.
• Familiarity with Dynatrace SaaS or Managed deployments and related tools.
• Ability to define tagging, management zones, and telemetry governance.

Responsibilities

• Deploy and optimise observability solutions across AWS and on-prem environments.
• Configure APM instrumentation for distributed apps and services.
• Lead incident triage and drive root-cause analysis with advanced diagnostics.
• Develop executive dashboards and telemetry reports for multiple audiences.
• Mentor engineers on observability best practices and onboarding.

Skills

Observability engineering

Monitoring strategy

Incident response

SLIs/SLOs

Dashboarding

Root-cause analysis

Mentoring

Tools

Dynatrace

Terraform

Dynatrace Monaco

Python

Bash

PowerShell

AWS CloudWatch

Job description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

We are seeking a Mid‑Level Observability Engineer to help build, maintain, and enhance our enterprise monitoring and observability capabilities across cloud and hybrid environments. This role is hands‑on and execution‑focused, supporting Dynatrace and AWS CloudWatch implementations, dashboard development, alert tuning, instrumentation, and operational reporting for critical platforms and applications.

The ideal candidate will partner with Cloud Engineering, DevOps, SRE, and application teams to improve service visibility, strengthen monitoring coverage, and embed observability practices into ongoing operational and delivery workflows.

Observability Platform Ownership & Architecture Design

Deploy and optimise enterprise‑grade observability solutions using Dynatrace SaaS or Managed, including OneAgent, ActiveGate, full‑stack monitoring, RUM, synthetic monitoring, Davis AI, distributed tracing, dashboards, and log monitoring on Grail.

Define platform standards for tagging, management zones, network segmentation, alerting profiles, access control, dashboards, and telemetry governance across hybrid environments.

Architect observability coverage across AWS and on‑prem platforms, including containerised and serverless workloads such as EKS, ECS, Lambda, EC2, RDS, and API Gateway.

Lead migration from legacy monitoring tools into Dynatrace and drive closure of enterprise monitoring gaps through structured onboarding and platform modernisation.

Application Performance Management & Incident Triage

Configure and optimise APM instrumentation for distributed applications, APIs, microservices, databases, and business transactions.

Serve as the escalation point for complex incidents, using Smartscape, Distributed Traces, Davis AI, Live Debugger, and method‑level diagnostics to accelerate root‑cause identification and reduce MTTR.

Define and maintain SLIs, SLOs, and error budgets, aligning platform telemetry to business reliability targets and engineering commitments.

Lead post‑incident reviews using observability evidence and drive corrective improvements in instrumentation, thresholds, dashboards, and alerting logic.

Telemetry Automation & Observability as Code

Standardise monitoring configurations using Terraform and/or Dynatrace Monaco, including alerting profiles, dashboards, SLOs, tagging rules, synthetic tests, and management zones.

Build automation for platform operations, integration workflows, reporting, and remediation using Python, Bash, or PowerShell, along with REST APIs and webhooks.

Governance, Cost Control & Enablement

Own monitoring governance practices related to telemetry quality, alert design, data retention, platform usage standards, and operational reporting.

Manage Dynatrace usage and consumption responsibly by monitoring ingest patterns, tuning retention, and optimising log, metric, and trace collection for value and efficiency.

Build executive and engineering dashboards that communicate service health, reliability KPIs, error budgets, and infrastructure visibility to multiple audiences.

Mentor engineers and partner teams on observability best practices, onboarding, dashboarding, instrumentation, and platform self‑sufficiency.

This opportunity is for an existing vacancy with the company.

The anticipated base salary range for this position is $85,000 to $125,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location.

In addition to base salary, this position is eligible for participation in a bonus program.

The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education‑related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidised or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest‑quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast‑paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success. We offer an in‑office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

What we offer: Modern HQ location within walking distance from Union Station, Training Reimbursement, Paid Professional Designations, Employee Savings Plan (ESP), Corporate Discount Program, Enhanced group benefits, Parental Leave, Top‑up program, Paid time off for Volunteering.

We are focused on building a diverse and inclusive workforce. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at [e-mail], or call 416‑364‑1145 ext. 4747.

CI Financial is an independent company offering global wealth management and asset management advisory services. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest‑quality investments and advice.