Senior Observability Engineer

CI Financial; Toronto; On-site; CAD 121,000 - 178,000; Full time

Benefits offered by this job

Training Reimbursement

Paid Professional Designations

Employee Savings Plan (ESP)

Corporate Discount Program

Enhanced group benefits

Parental Leave Top-up program

Paid time off for Volunteering

Job summary

CI Financial in Toronto is seeking a Mid-Level Observability Engineer to strengthen monitoring across cloud and on-prem environments. You will implement Dynatrace SaaS/Managed, optimize dashboards, and tune alerts while partnering with Cloud Engineering, DevOps, SRE, and application teams to improve visibility and reliability.

The role requires hands-on experience with Dynatrace, AWS CloudWatch, Kubernetes, and scripting (Python/Bash/PowerShell).

Qualifications

• 5–10 years of experience in Observability, Monitoring Engineering, SRE, APM, DevOps, or Infra Engineering.
• Hands-on Dynatrace administration & architecture.
• Strong experience with AWS CloudWatch, EKS, ECS, Lambda, EC2, RDS, API Gateway.
• Kubernetes and cloud-native observability patterns.
• Scripting in Python, Bash, or PowerShell.
• Dynatrace certification at Associate or Professional level preferred.

Responsibilities

• Design, deploy, and optimize enterprise-grade observability solutions using Dynatrace SaaS or Managed.
• Define platform standards for tagging, management zones, alerting profiles, access control, dashboards, and telemetry governance.
• Architect observability coverage across AWS and on-prem platforms (EKS, ECS, Lambda, EC2, RDS, API Gateway).
• Lead migration from legacy monitoring tools into Dynatrace and close enterprise monitoring gaps.
• Configure and optimize APM instrumentation for distributed applications, APIs, microservices, databases, and business transactions.
• Serve as escalation point for complex incidents using Dynatrace tools to accelerate root cause identification and MTTR reduction.

Skills

Observability expertise

Collaboration

Problem solving

Tools

Dynatrace

Terraform

Monaco

Python

Bash

PowerShell

DQL

Job description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

We are seeking a Mid-Level Observability Engineer to help build, maintain, and enhance our enterprise monitoring and observability capabilities across cloud and hybrid environments. This role is hands-on and execution-focused, supporting Dynatrace and AWS CloudWatch implementations, dashboard development, alert tuning, instrumentation, and operational reporting for critical platforms and applications. The ideal candidate will partner with Cloud Engineering, DevOps, SRE, and application teams to improve service visibility, strengthen monitoring coverage, and embed observability practices into ongoing operational and delivery workflows.

Observability Platform Ownership & Architecture

• Design, deploy, and optimize enterprise-grade observability solutions using Dynatrace SaaS or Managed, including OneAgent, ActiveGate, full-stack monitoring, RUM, synthetic monitoring, Davis AI, distributed tracing, dashboards, and log monitoring on Grail.
• Define platform standards for tagging, management zones, network segmentation, alerting profiles, access control, dashboards, and telemetry governance across hybrid environments.
• Architect observability coverage across AWS and on-prem platforms, including containerized and serverless workloads such as EKS, ECS, Lambda, EC2, RDS, and API Gateway.
• Lead migration from legacy monitoring tools into Dynatrace and drive closure of enterprise monitoring gaps through structured onboarding and platform modernization. 2. Application Performance Management & Incident Triage
• Configure and optimize APM instrumentation for distributed applications, APIs, microservices, databases, and business transactions.
• Serve as the escalation point for complex incidents, using Smartscape, Distributed Traces, Davis AI, Live Debugger, and method-level diagnostics to accelerate root cause identification and reduce MTTR.
• Define and maintain SLIs, SLOs, and error budgets, aligning platform telemetry to business reliability targets and engineering commitments
• Lead post-incident reviews using observability evidence and drive corrective improvements in instrumentation, thresholds, dashboards, and alerting logic3. Telemetry Automation & Observability as Code
• Standardize monitoring configurations using Terraform and/or Dynatrace Monaco, including alerting profiles, dashboards, SLOs, tagging rules, synthetic tests, and management zones
• Build automation for platform operations, integration workflows, reporting, and remediation using Python, Bash, or PowerShell, along with REST APIs and webhooks.
• 5–10 years of experience in Observability, Monitoring Engineering, SRE, APM, DevOps, or Infrastructure Engineering, including several years of hands‑on Dynatrace administration and architecture.
• Deep hands‑on expertise with Dynatrace across full-stack monitoring, Davis AI, Smartscape, RUM, synthetic monitoring, distributed tracing, Grail log monitoring, DQL, management zones, Workflows/AutomationEngine, and access governance.
• Strong experience with AWS cloud services, especially CloudWatch, EKS, ECS, Lambda, EC2, RDS, API Gateway, networking, and modern cloud architecture patterns.
• Advanced knowledge of Kubernetes and cloud‑native observability patterns, including instrumentation for microservices and distributed systems.
• Strong proficiency in observability‑as‑code using Terraform and/or Monaco, plus scripting in Python, Bash, or PowerShell
• Solid understanding of distributed application architecture, networking fundamentals, telemetry pipelines, performance engineering, and incident management.
• Dynatrace certification at Associate or Professional level required; higher‑level certification is strongly preferred.

Preferred Qualifications

• Experience with tools such as Nagios/SolarWinds/Prometheus/Grafana, Splunk, or ELK
• Experience with OpenTelemetry, Dynatrace Grail, advanced log analytics, and enterprise telemetry standardization
• Experience integrating observability with ITSM or event‑management platforms such as ServiceNow
• Background in SRE practices such as reliability reviews, error budget management, and incident reduction programs.
• Integrate observability controls into CI/CD pipelines and establish telemetry quality standards for new application and infrastructure deployments
• Use Dynatrace Query Language (DQL) and Grail capabilities for advanced log analysis, event correlation, notebooks, and custom operational insights. 4. Governance, Cost Control & Enablement
• Own monitoring governance practices related to telemetry quality, alert design, data retention, platform usage standards, and operational reporting
• Manage Dynatrace usage and consumption responsibly by monitoring ingest patterns, tuning retention, and optimizing log, metric, and trace collection for value and efficiency.
• Build executive and engineering dashboards that communicate service health, reliability KPIs, error budgets, and infrastructure visibility to multiple audiences
• Mentor engineers and partner teams on observability best practices, onboarding dashboarding, instrumentation, and platform self‑sufficiency.

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is$85,000 to $125,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education‑related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest‑quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast‑paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in‑office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

What We Offer

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top‑up program
• Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce.

CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities.