Senior Media Technician Events -Information Technologies

University of Calgary; Calgary; On-site; CAD 65,000 - 90,000; Full time

Job summary

The University of Calgary is seeking a Senior Media Technician Events to support live and special events with audio-visual systems, reporting to the Manager Com/Media. This full-time role emphasizes in-person collaboration and high-stress event delivery across campus and external clients.

You will mentor Media Technicians, coordinate event setup and teardown, and ensure timely, error-free AV services for diverse audiences in dynamic environments.

Qualifications

• Completion of a technical training program in audiovisual technology or related trade.

Responsibilities

• Accurately enter customer requests into the Com/Media booking system.

Job description

The

The Information Technologies is currently seeking a Full-time Regular Senior Media Technician Events. The University of Calgary is Canada's leading next-generation university a dynamic, youthful institution that embraces change and opportunity with a proactive attitude. Situated in the nation's most enterprising city, the university is making significant strides on its Eyes High journey to become one of Canada's top five research universities. This journey is grounded in innovative learning and teaching, fully integrated with the community it serves and leads. Ranked as the top young university in Canada and North America, the University of Calgary inspires and supports discovery, creativity, and innovation across all disciplines. As an integral function within the Services portfolio, the Information Technologies (IT) organization is a key stakeholder and contributor. IT provides essential computing, network, and media services in support of learning, teaching, research, and administration at the University of Calgary. The technology strategy at the University of Calgary recognizes the dual responsibility of technology within the academy. It must meet the expectation that technology is available, reliable, and ubiquitous, while also enabling an environment of learning and discovery by supporting the teaching and research communities. For more information, visit ucalgary.service-now.com/it. The position reports to the Manager Com/Media and involves medium-high volume, highly variable workloads. It requires dealing with a range of routine to complex problems simultaneously, with high stress demands during term start-ups. The role includes mentoring, coordinating, and reviewing the work of Media Technicians in the operation of equipment and systems. Decisions made in this position affect one-time, unrepeatable events on and off campus for academics, students, staff, and external clients. The individual is responsible for the timely and error-free delivery of audio-visual services to the campus community. Additionally, the role involves consulting on events requiring audio/visual services for campus and external clients, and then implementing the plan. This role does not support a work-from-home policy, emphasizing the importance of in-person collaboration. There may also be a requirement for after-hours work, depending on the nature of the tasks at hand.

Summary of Key Responsibilities

• Accurately enter customer requests into the Com/Media booking system.
• Process work orders with precision and completeness.
• Maintain accurate inventories of equipment in depots and rooms.
• Keep precise track of media equipment locations.
• Plan activities for the following day
• Maintain accurate records
• Effectively handle and schedule special events and conference bookings.

Task Management

• Enter booking requests into the Com/Media booking system from Service Now tickets.
• Provide advanced equipment instruction, demonstration and consultation to customers.
• Computer support under direction of in-house System Administrator.
• Complete paperwork (orders, timesheets, etc.) in a timely manner.
• Handling Trouble Calls as they come in.
• Organize and prioritize incoming tasks while managing competing priorities.
• Follow standard procedures for tracking and escalating incidents.
• Understand clients' requirements and ensure they are informed and updated on related work.
• May be responsible for pricing and billing of orders.
• May be required to handle financial transactions and follow the University's money handling processes and PCI compliance processes.
• Maintain accurate records of all work using designated tools.

Technical Operations

• As a media technical expert, proficient in supporting live and special events, responsible for:
  • Distribution, set-up, operation, and teardown of complex audio-visual set-ups, which may include single or multi-camera video recording, video streaming, multi-channel digital audio equipment, multi-room or large conference set-ups, video conferencing co-ordination and testing, and video editing
  • Instruct clients on how to use our equipment properly
  • Ensure prompt and effective resolution of technical issues, either independently or through collaboration
  • Efficiently deliver, set up, and return equipment to designated areas as per activity sheets
  • Operate and maintain equipment to ensure optimal customer service
  • Address complex issues using independent judgment and implement practical solutions
  • Comprehend and comply with all policies of the Faculty, IT, and the University of Calgary

Relationships/Collaboration

• Provide unbiased and accurate information to the Media Services Supervisor regarding personnel decisions.
• Offer effective consultation to the University and external clients on events utilizing audio/visual technology services on and off campus.
• Positively and dynamically represent the University of Calgary at various events and conferences.
• Provide effective leadership and support to classroom support staff.
• Create and maintain positive relationships with all stakeholders.
• Ask questions, provide suggestions, and offer support and training where appropriate.
• May support the Team Lead with day to day staff scheduling.
• Involve the Manager Comm/Media or other team members as needed.

Initiative

• Effectively address complex issues using independent judgment and initiate practical solutions.
• Proactively implement or introduce innovative approaches to IT problems and client requests to the team.

Flexibility

• Adjust to evolving challenges and responsibilities as the unit's structure changes.
• Provide support outside of scheduled hours as needed.
• Perform other duties as assigned.

Qualifications / Requirements

• Completion of a technical training program in audiovisual technology (e.g., AVIXA CTS certification) or a related trade qualification, combined with relevant experience. An equivalent combination of education, certifications, and experience will be considered.
• Minimum of 2-5 years of experience in audiovisual support, live event production, or a related field.
• Minimum of 4-5 years of experience providing AV support for live events, or an equivalent combination of education, training, and industry-recognized credentials.
• Minimum of 3-5 years of experience operating audiovisual production equipment, including video camera systems and single/multi-camera recording setups.
• Experience in live audio production, including audio system setup, sound reinforcement, operation, and troubleshooting for events.

October 13, 2026

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About The University Of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups . Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ( [email protected] ) and requests for accommodations can be sent to People & Culture ( [email protected] ).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.