Senior Manager, Training Program Management

BCE Inc.; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision and mental健康 (

35% discount on Bell services

Flexible hybrid work arrangements

Job summary

BCE Inc. is seeking a Senior Manager, Training Program Management to lead the evolution of learning programs that enable employee performance and operational readiness.

You will shape and execute the training strategy, partnering with Operations, leadership, SMEs, and cross-functional teams to deliver impactful, scalable solutions across Canada. You will lead a team responsible for national training programs across support agents and field operations, driving innovation in digital learning,

Qualifications

• Bachelor’s degree in Business Administration, Engineering, Education, HR, Organizational Development, Communications, Technology, or a related field.
• Experience leading complex training programs or portfolios in a large organization.
• Experience managing and developing teams across multiple locations or in virtual/hybrid environments.
• Experience supporting large-scale operational, technology, or organizational transformation is a strong asset.
• Experience in operational, technical, telecommunications, or field-services environments is an asset.

Responsibilities

• Lead development and execution of training strategies and programs aligned with organizational priorities and workforce capabilities.
• Oversee end-to-end training portfolio from needs identification through deployment and measurement.
• Partner with Operations, leadership, SMEs, and cross-functional teams to translate needs into learning solutions.
• Ensure employees have knowledge and resources to adopt new technologies, processes, products, and ways of working.
• Champion new approaches to learning, including digital learning, automation, AI-enabled solutions, immersive learning, and other emerging technologies.
• Drive the evolution of training content and delivery for engaging, accessible learner experiences.
• Establish clear measures of training effectiveness and demonstrate impact on performance.
• Identify opportunities to simplify processes and increase scalability of training.
• Support major transformations by integrating training into change and deployment plans.
• Develop and lead a high-performing team.

Skills

Program & project management

Analytical thinking

Stakeholder management

Communication & presentation

Strategic thinking

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Word

LMS / Learning Platforms

Data dashboards

AI tools (Microsoft Copilot)

Job description

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Senior Manager, Training Program Management

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we are building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That is why we equip our teams with cutting edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you are inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

Be at the forefront of shaping the best digital connections and next generation technology in Canada. You will join the largest, award winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services - ensuring that our customers can stay entertained and connected anytime, anywhere.

Summary

The Applied AI and Operational support's Transformation & Training team is seeking a highly motivated Senior Manager, Training Program Management to lead the evolution of learning programs that enable employee performance, productivity, and operational readiness.

As the Senior Manager, Training Program Management, you will play a pivotal role in shaping and executing the training strategy, ensuring our programs evolve alongside changing business priorities, technologies, and workforce needs. You will lead a team responsible for delivering impactful and scalable learning solutions while partnering closely with Operations, business leaders, subject matter experts, and cross-functional teams. You will be responsible for national training programs across support agents, BTS technicians and field operations technicians.

Key Responsibilities

• Training Strategy & Leadership: Lead the development and execution of training strategies and programs aligned with organizational priorities, operational requirements, and evolving workforce capabilities.
• Program Management & Governance: Oversee the end-to-end training portfolio, from needs identification and prioritization through development, deployment, measurement, and continuous improvement.
• Business & Operational Partnership: Build strong relationships with Operations, leadership teams, subject matter experts, and cross-functional partners to understand business needs and translate them into effective learning solutions.
• Workforce Readiness: Ensure employees have the knowledge, skills, and resources required to successfully adopt new technologies, processes, products, and ways of working.
• Learning Innovation & Transformation: Champion new approaches to learning, including digital learning, automation, AI-enabled solutions, immersive learning, and other emerging technologies that improve effectiveness and scalability.
• Learning Experience & Content Evolution: Drive the evolution of training content and delivery methods to create engaging, accessible, relevant, and learner-focused experiences.
• Performance Measurement & Insights: Establish clear measures of training effectiveness, leverage feedback and data to identify opportunities, and demonstrate the impact of learning programs on employee and operational performance.
• Operational Efficiency & Continuous Improvement: Identify opportunities to simplify processes, optimize training delivery, reduce manual effort, and increase the scalability and efficiency of the training organization.
• Change & Transformation Leadership: Support major organizational and technology transformations by ensuring training strategies are integrated into change and deployment plans and employees are prepared for successful adoption.
• People Leadership: Develop, coach, and lead a high-performing team while fostering accountability, collaboration, innovation, inclusion, and continuous development.
• Portfolio Adaptability: Respond to emerging business priorities and evolving operational requirements, adjusting resources and training programs to ensure the organization remains agile and responsive.

Critical Qualifications

• Bachelor’s degree in Business Administration, Engineering, Education, Human Resources, Organizational Development, Communications, Technology, or a related field.
• Demonstrated experience leading complex training programs or portfolios in a large organization.
• Experience managing and developing teams, including employees working across multiple locations or in virtual/hybrid environments.
• Experience supporting large-scale operational, technology, or organizational transformation or process improvement initiatives is considered a strong asset.
• Experience working in an operational, technical, telecommunications, or field-services environment is considered an asset.

Technical Qualifications

• Strong program and project management capabilities, including planning, prioritization, risk management, execution, and performance tracking.
• Advanced proficiency in Microsoft Excel, PowerPoint, Word and collaboration tools.
• Strong proficiency and understanding of AI technologies, including Microsoft Copilot, and the ability to identify and implement practical use cases.
• Experience leveraging data, analytics, dashboards, and employee feedback to measure learning effectiveness and inform decisions.
• Experience with Learning Management Systems, digital learning platforms, content development tools, or similar learning technologies is considered an asset.
• Experience with automation, immersive learning, or other emerging learning technologies is considered an asset.

Leadership

• Strong strategic thinking, analytical, problem-solution, and organizational skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Proven ability to build trusted relationships and influence across functions and leadership levels.
• Ability to translate complex operational and technical requirements into clear learning strategies and solutions.
• Demonstrated ability to manage multiple priorities and lead effectively in a fast-paced, evolving environment.
• Passion for innovation, employee development, and creating meaningful learning experiences.
• Demonstrated ability to lead through ambiguity, transformation, and organizational change.
• Experience coaching, developing, and inspiring high-performing teams.

Adequate knowledge of French is required for positions in Quebec.

Additional Information

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you will enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you will be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you will enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we are actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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