Senior Manager, Third Party Risk Portfolio & Operational Excellence

RBC; Toronto; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Bonus potential

Flexible benefits

Career development

Job summary

RBC is seeking a seasoned Technology Supplier Manager and Third-Party Risk professional to join the Technology & Operations Supplier Management Office in Toronto. You will oversee T&O adherence to enterprise risk standards, lead risk programs, and provide expertise in supplier risk management.

You will drive issue resolution, executive reporting, and cross-functional alignment with Procurement, IT Risk, Architecture, BCM/DR, and business units, while strengthening the T&O SRMA framework and

Qualifications

• 5+ years of experience in technology risk and governance practices.
• 5+ years in financial services or regulated industries.
• 5+ years of proven Supplier Management experience.
• Strong business, technology, and financial acumen.
• Build and maintain transparent partnerships with stakeholders.
• Think strategically and lead teams effectively.
• Develop and execute supplier risk management strategies.

Responsibilities

• Lead T&O exit strategy center of excellence and best practices for supplier transitions.
• Operationalize issues management and identify supplier risks and performance gaps.
• Conduct portfolio assessments and provide executive reporting on risk and performance.
• Coordinate with Procurement, IT Risk, Architecture, BCM/DR, and T&O units.
• Establish SRMA Risk Register and escalation processes.
• Monitor compliance with third-party risk policy and standards in 1st Line of Defense.
• Lead communication and training on supplier management programs.
• Identify process improvements and KPIs to enhance effectiveness.
• Support Third-Party Risk programs and escalations for T&O objectives.
• Assist regulatory filings and audits as needed.
• Maintain awareness of outsourcing regulatory requirements.

Skills

Supplier Management

Technology risk

Governance

Stakeholder management

Strategic thinking

Cross-functional collaboration

Regulatory compliance

Issue and risk management

Education

University degree or equivalent

Tools

BCM/DR

Job description

We are seeking an experienced Technology Supplier Manager and Third-Party Risk professional to join the Technology & Operations Supplier Management Office (T&O SMO) team. The successful candidate will supervise Technology & Operations (1st Line of Defense) adherence to the Enterprise Third Party Risk Management Policy and Standards, lead the implementation of third-party risk management programs, and provide expertise in supplier risk management.

WHAT WILL YOU DO?

• Lead the T&O exit strategy center of excellence, establishing best practices and frameworks to enable safe and efficient supplier transitions and offboarding
• Operationalize issues management and operational excellence practices within T&O to proactively identify, escape, and resolve supplier-related risks and performance gaps
• Conduct regular T&O portfolio assessments, establish health metrics and dashboards, and provide executive reporting on supplier performance, risk exposure, and strategic opportunities
• Facilitate cross-functional alignment and coordinate actions across Procurement, Third Party Risk, IT Risk, Architecture, BCM/DR, and T&O business units to ensure holistic supplier management
• Establish and maintain T&O SRMA Risk Register, implement a structured escalation process, and drive timely resolution of supplier-related risks and performance issues
• Lead the monitoring and adherence to third-party risk policy and standards requirements within the 1st Line of Defense, identifying gaps and opportunities for improvement
• Lead communication and training initiatives on supplier management programs and policies across T&O
• Identify process improvements, implement efficiency measures, and establish KPIs to enhance T&O supplier management effectiveness
• Participate in the implementation of Third-Party Risk programs, initiatives, and escalations in support of T&O objectives
• Support regulatory filings and responses in partnership with 2nd Line of Defense, where appropriate
• Lead/participate in inquiries and provide artifacts for internal and external audits as requested
• Maintain awareness of outsourcing regulatory requirements and T&O supplier inventory

WHAT WILL YOU NEED TO SUCCEED?

• 5+ years of experience in technology risk and governance practices
• 5+ years of experience in the financial services or other regulated industries
• 5+ years of proven Supplier Management experience
• Strong business, technology, and financial acumen, plus a mindset for continuous improvement
• Build and maintain transparent, sustainable partnerships with key stakeholders
• Think strategically and lead teams effectively with strong interpersonal skills
• Develop and execute supplier risk management strategies with measurable impact
• Navigate ambiguity with flexibility and a collaborative, cross-functional approach
• Take initiative and work independently with minimal supervision
• Demonstrate client-centric thinking with a commitment to continuous improvement
• Hold a university degree or equivalent experience in supplier management, risk management, or regulatory compliance

Nice To Have:

• Risk assessment and quantification methodologies, conflict and issue resolution, and escalation experience
• Experience with process mapping and analysis techniques, such as swimlane diagrams or value stream mapping
• Knowledge of change management principles and strategies
• Formal supplier management certifications or designations
• Knowledge of technology (software, SaaS, networks, cybersecurity, etc.)
• Familiarity with cloud-based platforms and tools

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

Job Skills

Business Continuity Management (BCM), Business Continuity Planning (BCP), Business Exit Strategies, Continuous Improvement, Disaster Recovery (DR), Disaster Recovery Business Continuity, Exit Strategies, Risk Assessments, Risk Management Programs, Risk Management Strategies, Supplier Management, Supplier Risk Management, Third Party Risk Management

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-05-14

Application Deadline: 2026-08-24

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.