Senior Manager, Supplier Delivery Management Office, GFT

RBC; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

RBC's Global Functions Technology is looking for a talented supplier management professional to enhance our supplier governance, analyze performance metrics, and lead initiatives. This role demands strong project management skills, excellent communication abilities, and experience in supplier management in the financial services sector. Join us in delivering innovative IT solutions with a flexible work environment and a commitment to inclusivity.

Benefits

Comprehensive Total Rewards Program including bonuses and flexible benefits

Support for development through coaching

Flexible work/life balance options

World-class training program in financial services

Qualifications

• Experience in Third-Party Supplier management and Delivery Management practice in the financial services industry.
• Strong organizational, project management, and time management capabilities.
• Demonstrated excellence in written and oral communication.

Responsibilities

• Act as an expert in supplier management governance requirements.
• Provide reports and analyze supplier performance.
• Lead and participate in planning initiatives.

Skills

Communication

Design Thinking

Interpersonal Relationship Management

Risk Management

Teamwork

Waterfall Model

Education

Undergraduate degree in relevant field

Job description

Job Summary

Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration

Job Description

WHAT WILL YOU DO?

• Act as an expert and execute supplier management governance requirements and best practices within Global Functions Technology (GFT); support the strategic direction for Global Functions Tech supplier management (relationship management, performance management, risk management, innovation management) for process, tools and people, and in alignment with the T&O Supplier Management Office, the Global Supplier Management team and in coordination with the GFT Supplier Delivery Management Office (i.e. for vendor PARs as required)
• Determine and provide reports to the Global Functions Tech SVP and the leadership team and analyze supplier performance to ensure value for services/spend; collaborate with the Global Functions Tech’ Financial Management team to track supplier spend and track supplier cost savings
• Interact daily across businesses on the full range of supplier management matters related to compliance, target tracking, multi discipline service quality, and transformational change (processes and technologies), as the Global Functions Tech central point of contact for the T&O Supplier Management Office, the Global Supplier Management team and the Global Functions Tech Supplier Delivery Management Office (i.e. compiling and consolidating data as necessary), as well as the central point of contact for all teams in the Global Functions Tech portfolio, providing guidance and support for supplier management needs (i.e. coordinate information dissemination across Global Functions Tech)
• Lead and participate on planning initiatives as required to support the Global Functions Tech portfolio (i.e., communication session support, community action team activity, ad hoc reporting)
• Structuring and negotiating outsourcing arrangements, and monitoring adherence to agreed-upon service levels.
• Developing outsourcing policies and strategies to maximize vendor effectiveness.
• Monitoring vendors performance and industry trends.
• Supervising outsourcing processes and procedures and troubleshooting problems to ensure the continuity of outsourcing business.

WHAT DO YOU NEED TO SUCCEED? Must have:

• Undergraduate degree coupled with experience in Third-Party Supplier management and Delivery Management practice in the financial services industry.
• Strong organizational, project management, and time management capabilities are essential. You must be deadline-driven and results-oriented, able to consistently meet high-quality standards while managing multiple tasks and deadlines.
• Demonstrated excellence in both written and oral communication is a must. You should be proficient in effectively and timely communicating with stakeholders, understanding their information and communication needs, and presenting information clearly and persuasively.
• Strong analytical and rational thinking, supported by solid writing skills are essential for documenting and communicating effectively. You should be able to grasp stakeholder expectations and align your communication accordingly.
• Industry Insight: An understanding of the financial services industry or technology sector, coupled with a familiarity with regulatory environments, will greatly enhance your ability to succeed in this role.

Nice-to-have:

• Risk and Control management knowledge and industry experience.
• Strategic thinker with excellent interpersonal skills to work across functions and businesses.
• Ability to partner with diverse stakeholders in complex scenarios with excellent liaison, communication, influence and presentation skills.
• Demonstrated expertise in a broad range of Relationship Management, and Contract Execution, including strong knowledge and experience in professional services, vendor management, and governance practices

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-HYBRID

#LI-POST

Job Skills

Communication, Design Thinking, Interpersonal Relationship Management, Risk Management, Teamwork, Waterfall Model

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-03

Application Deadline:

2025-06-27

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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