Senior Manager, Service Center Excellence

Aviso; Vancouver; On-site; CAD 115,000 - 135,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent health, dental, and insurance benefits

Generous vacation time and parental leave options

Matching contributions to retirement program

Learning and development assistance

Job summary

A leading wealth management organization is seeking a Senior Manager for its Service Centre in Vancouver. You will lead a team focused on optimizing service delivery and enhancing client experiences. Candidates should have 5+ years of experience in service leadership within the financial services sector, a strong commitment to client satisfaction, and proven leadership abilities. This position offers a competitive salary and a chance to be part of a dynamic and inclusive workplace.

Qualifications

• 5 years' experience in service and operations within financial services.
• 5+ years of service leadership experience.
• Industry knowledge on Contact Centre best practices.

Responsibilities

• Manage leaders of the CSO or IR team for optimization.
• Liaison with peers for strategy development.
• Coordinate onboarding and ongoing development programs.

Skills

Client-centric solutions

Leadership

Communication

Problem solving

Collaboration

Education

Post-Secondary degree – business/management

CUW – Canadian Securities Course

Job description

A leading wealth management organization is seeking a Senior Manager for its Service Centre in Vancouver. You will lead a team focused on optimizing service delivery and enhancing client experiences. Candidates should have 5+ years of experience in service leadership within the financial services sector, a strong commitment to client satisfaction, and proven leadership abilities. This position offers a competitive salary and a chance to be part of a dynamic and inclusive workplace.