Senior Manager, Retail Segmentation Program - 18 Month Term

Scotiabank; Toronto; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive rewards program

Flexible vacation

Tuition assistance

Job summary

Scotiabank is seeking a Senior Manager for the Retail Segmentation Program in Canada (Ontario, Toronto) to drive day-to-day execution of segmentation priorities, coordinate cross-functional teams, and translate Director guidance into structured plans and recommendations.

The role requires a strong background in retail banking, stakeholder management, and data-driven analysis, with responsibility for go-to-market readiness and change management across multiple workstreams.

Qualifications

• Bachelor’s degree in business, commerce, economics, analytics, or related field.
• 5+ years of relevant experience in retail banking, client experience, strategy, transformation, operations, analytics, channels, or related financial services roles.
• Strong understanding of retail banking, client journeys, channels, advice models, servicing, and frontline operating practices.
• Demonstrated ability to translate strategic direction into integrated workplans, business requirements, structured analysis, implementation considerations, measurable tracking, and practical recommendations for senior review.
• Experience leading day-to-day execution of complex cross-functional initiatives, including workstream management, issue resolution, stakeholder alignment, dependency management, and executive-level reporting.
• Experience using client insights, data, financial outcomes, performance trends, employee feedback, and market practices to develop recommendations and support delivery decisions.
• Experience coordinating business product ownership activities, including requirements quality, backlog coordination, user stories, acceptance criteria, solution validation, prioritization inputs, and implementation readiness.
• Experience supporting change management activities for cross-functional programs, including change impact assessment, stakeholder readiness, communications inputs, engagement support, adoption tracking, and integration of change requirements into delivery plans.
• Strong analytical and problem-solving skills, with the ability to manage ambiguity and bring structure to complex business questions.
• Excellent knowledge of MS Office, including Word, Excel, and PowerPoint.

Responsibilities

• Lead the development of business design inputs for approved Retail Segmentation priorities, including segment propositions, journey requirements, operating implications, execution considerations, and supporting analysis for Director review.
• Own the integrated delivery plan for assigned segmentation workstreams, including workback schedules, milestones, dependencies, risks, decision points, accountabilities, and status reporting.
• Drive day-to-day coordination across all program teams and multiple segmentation workstreams, including preparing workshops, facilitating working sessions, aligning contributors on expected requirements and outcomes, capturing decisions, following up on actions, and escalating issues requiring Director support.
• Independently structure and synthesize client data, frontline feedback, performance trends, market practices, and business insights into options, implications, and recommended paths forward for Director review.
• Lead working-level inputs for selected segment journeys by documenting current-state insights, future-state requirements, implementation considerations, adoption risks, and open decisions for review with the Director and cross-functional partners.
• Develop analysis, options, implications, governance updates, decision logs, and executive-ready draft materials that clearly identify required decisions, risks, trade-offs, and proposed next steps.
• Own the coordination and quality of business product ownership inputs for segmentation capabilities, including requirements, user stories, acceptance criteria, backlog items, MVP scope documentation, enhancement requests, and related action logs.
• Drive working-level alignment with program teams and partners across Technology, Digital, Analytics, Channels, Operations, Risk, Marketing, Product, and Business Lines to clarify requirements, confirm expected outcomes, resolve delivery questions, validate proposed solutions, and elevate material issues or trade-offs for Director review.
• Lead coordination of go-to-market readiness inputs for assigned initiatives, including launch checklists, channel impacts, frontline enablement needs, communications inputs, training considerations, operational readiness items, and adoption tracking.
• Support program-wide change management by coordinating change impacts across workstreams, identifying stakeholder readiness needs, supporting communications and engagement inputs, tracking adoption considerations, and ensuring change-related requirements are built into delivery plans.
• Own day-to-day tracking of progress, dependencies, risks, actions, benefits, adoption indicators, client and employee outcomes, and operational measures, identifying gaps and proposing actions for Director review.

Skills

Stakeholder management

Cross-functional leadership

Analytical thinking

Communication

MS Office

Education

Bachelor’s degree in business, commerce, economics, analytics

Tools

MS Office (Word/Excel/PowerPoint)

Job description

Requisition ID: 273511
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role:

The Retail Segmentation Program is a priority transformation initiative within Canadian Banking, focused on translating the approved segmentation strategy into practical client propositions, employee experiences, operating requirements, and execution plans across products, channels, journeys, advice, servicing, support functions, communications, tools, and frontline routines.

As Senior Manager, Retail Segmentation Program, you will lead the day-to-day execution management of approved segmentation priorities, translating Director guidance into structured analysis, integrated workplans, business requirements, delivery tracking, and working-level recommendations.

This role works closely with all program teams and cross-functional partners in Technology, Digital, Analytics, Channels, Operations, Risk, Marketing, Product, and Business Lines to drive working-level alignment, clarify expected requirements and outcomes, structure options and implications, manage dependencies, surface risks, and prepare materials that enable Director-led recommendations and decisions.

Is this role right for you? In this role you will:

• Lead the development of business design inputs for approved Retail Segmentation priorities, including segment propositions, journey requirements, operating implications, execution considerations, and supporting analysis for Director review.
• Own the integrated delivery plan for assigned segmentation workstreams, including workback schedules, milestones, dependencies, risks, decision points, accountabilities, and status reporting.
• Drive day-to-day coordination across all program teams and multiple segmentation workstreams, including preparing workshops, facilitating working sessions, aligning contributors on expected requirements and outcomes, capturing decisions, following up on actions, and escalating issues requiring Director support.
• Independently structure and synthesize client data, frontline feedback, performance trends, market practices, and business insights into options, implications, and recommended paths forward for Director review.
• Lead working-level inputs for selected segment journeys by documenting current-state insights, future-state requirements, implementation considerations, adoption risks, and open decisions for review with the Director and cross-functional partners.
• Develop analysis, options, implications, governance updates, decision logs, and executive-ready draft materials that clearly identify required decisions, risks, trade-offs, and proposed next steps.
• Own the coordination and quality of business product ownership inputs for segmentation capabilities, including requirements, user stories, acceptance criteria, backlog items, MVP scope documentation, enhancement requests, and related action logs.
• Drive working-level alignment with program teams and partners across Technology, Digital, Analytics, Channels, Operations, Risk, Marketing, Product, and Business Lines to clarify requirements, confirm expected outcomes, resolve delivery questions, validate proposed solutions, and elevate material issues or trade-offs for Director review.
• Lead coordination of go-to-market readiness inputs for assigned initiatives, including launch checklists, channel impacts, frontline enablement needs, communications inputs, training considerations, operational readiness items, and adoption tracking.
• Support program-wide change management by coordinating change impacts across workstreams, identifying stakeholder readiness needs, supporting communications and engagement inputs, tracking adoption considerations, and ensuring change-related requirements are built into delivery plans.
• Own day-to-day tracking of progress, dependencies, risks, actions, benefits, adoption indicators, client and employee outcomes, and operational measures, identifying gaps and proposing actions for Director review.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor’s degree in business, commerce, economics, analytics, or a related field.
• 5+ years of relevant experience in retail banking, client experience, strategy, transformation, operations, analytics, channels, or related financial services roles.
• Strong understanding of retail banking, client journeys, channels, advice models, servicing, and frontline operating practices.
• Demonstrated ability to translate strategic direction into integrated workplans, business requirements, structured analysis, implementation considerations, measurable tracking, and practical recommendations for senior review.
• Experience leading day-to-day execution of complex cross-functional initiatives, including workstream management, issue resolution, stakeholder alignment, dependency management, and executive-level reporting.
• Experience using client insights, data, financial outcomes, performance trends, employee feedback, and market practices to develop recommendations and support delivery decisions.
• Experience coordinating business product ownership activities, including requirements quality, backlog coordination, user stories, acceptance criteria, solution validation, prioritization inputs, and implementation readiness.
• Experience supporting change management activities for cross-functional programs, including change impact assessment, stakeholder readiness, communications inputs, engagement support, adoption tracking, and integration of change requirements into delivery plans.
• Strong analytical and problem-solving skills, with the ability to manage ambiguity and bring structure to complex business questions.
  Strong interpersonal, communication, and influencing skills, with the ability to work effectively across senior stakeholders, business lines, and cross-functional teams.
• Results-oriented, client-centric, collaborative, and comfortable leading execution detail, structuring ambiguous problems, influencing cross-functional partners, and escalating practical recommendations for senior review.
• Excellent knowledge of MS Office, including Word, Excel, and PowerPoint.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
• We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here.