Senior Manager, Retail Rewards & Incentives

BCLC; Vancouver; Remote; CAD 123,000 - 155,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Retail Rewards & Incentives. This role focuses on fostering relationships with leadership and service providers while driving strategic initiatives to enhance revenue generation. The ideal candidate will have a strong background in contract negotiation and vendor management, with a passion for creating positive impacts in the community. Join a dynamic team that values respect, integrity, and community, and offers a flexible work environment that supports work-life integration. This is a unique opportunity to contribute to a meaningful social purpose while advancing your career.

Benefits

Wellness Programs

Flexible Working Model

Volunteer Hours

Work-Life Integration

Qualifications

• 6 to 8 years of relevant experience in a managerial role.
• Experience managing multiple vendor relationships and contracts.

Responsibilities

• Lead the design of the Rewards and Incentives Program.
• Manage relationships with service providers and internal stakeholders.

Skills

Contract Negotiation

Vendor Relationship Management

Issue Management Resolution

Technical Writing

Communication Skills

Education

Bachelor's Degree in Business

Tools

Microsoft Office Suite

Job description

Senior Manager, Retail Rewards & Incentives

Location: Vancouver, BC, CA

Job Function: Human Resources

BCLC exists to generate win-wins for the greater good.

For our people, our players, our communities, our industry, and our planet.

Lottery | Casino | Sports

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.

For those who prefer working in a community with others, we have two beautiful offices in convenient locations:

2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops

This is a Temporary > or = 12 Months, Full Time opportunity

Expected Salary Range: $123,334.00 - $154,169.00 - $192,710.00

Our typical hiring range will be +/- 5% of the midpoint shown above

Factors influencing this decision include qualifications and market conditions for the role

The Company

For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.5 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

JOB SUMMARY
The Senior Manager, Retail Rewards & Incentives is responsible for fostering and maintaining strong internal and external relationships, particularly with BCLC leadership and Service Provider partners. This role acts as a key leader to drive strategic conversations, collaboration and product enhancements as it pertains to the BCLC Rewards and Incentives Program.
The Senior Manager will work closely with various stakeholders to build and maintain high-profile relationships to assess feasibility and operational needs of the partnership program, while evaluating third-party partnership requests.

KEY ACCOUNTABILITIES

• Provides strategic leadership to inform the future design of the new Rewards and Incentives Program
• Develops and implements business strategies to achieve operational excellence, communicates the vision, strategy, and benefits of the program, while ensuring a shared understanding and alignment between BCLC leaders and our Service Providers.
• Oversees the corporate technology roadmap to enable new program design and development of the strategic long-term enterprise loyalty roadmap.
• Defines the future roadmap and rollout of MVP Rewards and Incentives, aligning with stakeholders, service providers, and Director of Loyalty.
• Partners with the Service Provider and internal business units to identify and support strategic initiatives aimed at enhancing revenue generation for the Service Provider.
• Sets the overall direction of service provider initiatives and partnerships that require BCLC involvement, ensuring successful and timely implementation, particularly concerning the new Rewards and Incentives program.
• Drives ownership and accountability to fulfill contract obligations with the Service Provider and Business Partners, ensuring compliance and performance standards are met.
• Represents the Loyalty Management team at all relevant Operational BCLC Committees, engaging with both the Service Provider and internal business partners to ensure alignment and effective communication.
• Manages relationships with strategic partners to ensure cohesive and integrated approaches that strengthen cross-department initiatives.
• Develops and manages significant budgets, business case investments for new initiatives/expenditures, approves high-risk financial decisions and sets revenue targets.
• Exemplifies leadership behaviours that support engagement of staff such as practicing meaningful recognition, inspiring a shared vision, communicating with staff regularly, coaching/mentoring others, conducting performance conversations, and supporting culture and change management initiatives.
• Provides strong people leadership by championing BCLC's vision, mission, and values, and Social Purpose.
• Acts as a delegate for their Director as required.

QUALIFICATIONS
A combination of education, experience, and demonstrated skills may be considered.

EDUCATION & EXPERIENCE

• A Bachelor degree in business, or related discipline;
• 6 to 8 years of relevant experience;
• 3 to 5 years experience managing multiple vendor relationships including contract negotiation and service level management.

KNOWLEDGE & TECHNICAL SKILLS

• Experience managing complex, performance-focused commercial contracts;
• Experience working in a highly regulated environment;
• Highly experience with issue management resolution;
• Strong knowledge and understanding of legal terminology related to service provider contracts;
• Demonstrated skills of projecting strong technical expertise and influence skills when communicating contract related topics to senior organization leaders both internally and externally;
• Advanced technical writing skills, and able to write reports and document procedures;
• Experienced user of Microsoft Office Suite: Word, Excel, Outlook, etc.

COMPETENCIES

• Advanced business acumen with a results-oriented focus;
• Advanced ability to develop and communicate a vision to cross-functional business and technology teams;
• Advanced communication and presentation skills, with an ability to communicate and address issues at all levels of the organization and with external stakeholders. Able to facilitate clear collaboration within cross-functional teams;
• Highly self-motivated; assumes personal ownership and accountability with ability to work effectively in ambiguous situations;
• Ability to lead cross-functional teams, influence business practices, and build buy-in;
• Exceptional team building and leadership skills, with a proven ability to motivate, coach and develop;
• Highly respected and collaborative team player, effective at building a high degree of trust and cooperation.

BCLC has organizational Values that reflect the culture we strive to maintain. All employees are expected to ensure their actions, decisions, and interactions consistently align with BCLC's Values, Respect, Integrity, and Community.

Preferred qualifications may include:

• Experience working with public sector contracts would be an asset;
• Understanding of Agile methodology or experience working with a cross-functional team environment would be an asset;
• Understanding of B.C. gaming industry would be an asset.

What's in it for you

• Robust wellness programs to enhance your physical, mental, social, financial and career well being
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Our Play It Forward program provides volunteer hours for our people each year
• See all our rewards here

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong .

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out !

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more !

If you require accommodation so you can be at your best in the interview, please let us know: [e-mail] .

All candidates must be at least 19 years of age and legally eligible to work in Canada