Assistant Store Manager - Full Time - Robson Street

L'Occitane En Provence; Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking an Assistant Store Manager to enhance customer experience and foster a team-oriented environment. In this role, you'll create a welcoming atmosphere that resonates with brand values while guiding guests in selecting products tailored to their preferences. Your leadership will drive a culture of open communication and continuous improvement, ensuring that every customer feels valued and appreciated. Join a company committed to sustainability and ethical practices, where your contributions will make a significant impact on both the team and the environment.

Qualifications

• Experience in retail or hospitality leadership.
• Ability to guide and communicate effectively with teams.

Responsibilities

• Foster a warm and inviting atmosphere for customers.
• Conduct training sessions to enhance product knowledge and service skills.

Skills

Team Leadership

Effective Communication

Customer Service

Sales Techniques

Basic Technology Proficiency

Job description

Who You Are:
As an Assistant Store Manager at L’Occitane, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices.

The Fundamentals of What You’ll Do:

1. Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing.
2. Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences.
3. Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture.
4. Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance.
5. Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team.
6. Communicate with Care: Demonstrate leadership by providing guidance and support to store staff, fostering a positive and inclusive team culture.

We value hearing from individuals who possess:

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• An innovative approach, especially in sales-focused atmospheres.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Pay Range: The pay range is $22.83 to $26.25 per hour (based on skill set and experience).

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, eliminating the purchase of single-use plastics, and promoting our refill products to heat targets.

Employment is subject to verification of references and background check investigation.

All Applicants:

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