Senior Manager, Research (12-month contract)

RBC; Toronto; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Total Rewards Program

Coaching and development opportunities

Flexible work/life balance

World-class training program

Dynamic, high-performing team

Job summary

RBC is seeking a Senior Manager to join the research team in Toronto. You will organize and lead research engagements, manage stakeholder relationships, and craft a thought leadership strategy across RBCx to bridge business opportunities with compelling solutions.

The role blends research, strategy and storytelling to drive human-centered design and brand development across cross-functional teams. This is a salaried, full-time position based in Canada.

Qualifications

• 5+ years of research experience.
• Qualitative and quantitative research expertise to uncover insights.
• Experience synthesizing results into strategies and tactics.
• Ability to collaborate with cross-functional teams.
• Experience with content strategy and ongoing brand development.

Responsibilities

• Consult with portfolio teams and RBCx on human-centered design and research.
• Lead end-to-end research activities including ethnographic, usability and surveys.
• Drive strategic ideation and collaboration to identify opportunities.
• Facilitate workshops to align teams on product direction and vision.
• Coordinate logistics and administration for design workshops and events.

Skills

Adaptability

Client counseling

CRM

Detail-oriented

Industry knowledge

Professional presentation

Research documents

Reserve analysis

Ownership mindset

Written communication

Job description

What is the Opportunity?

We are looking for a talented Senior Manager to join our research team and play a central role in organizing and leading research engagements, managing strategic and stakeholder relationships, and creating exceptional user experiences. This unique role will be responsible for developing and maintaining a thought leadership strategy informed by research and leadership across RBCx. Our ideal candidate mixes research, strategy and storytelling to bridge business opportunities with compelling solutions.

Job Description

We are looking for a talented Senior Manager to join our research team and play a central role in organizing and leading research engagements, managing strategic and stakeholder relationships, and creating exceptional user experiences. This unique role will be responsible for developing and maintaining a thought leadership strategy informed by research and leadership across RBCx. Our ideal candidate mixes research, strategy and storytelling to bridge business opportunities with compelling solutions.

This critical role will split their time between: Primary and secondary research (~60%), Managing resources, logistics and other admin tasks related to research practices (~25%), and Workshops and innovative ideation (~15%).

What will you do?

• Consulting: You will work closely with our portfolio companies and RBCx brand as an internal expert on human-centered design and research. You will help guide teams as they conduct research, ideate and build their brands through content and thought leadership.
• Research: Familiar with all aspects of research methods, is comfortable with end-to-end research activities. This will include quantitative and qualitative research with users, such as ethnographic research, concept testing, usability testing, surveys, and secondary research.
• Strategic Ideation (uncovering future opportunity areas): You will carve our future opportunities by leading collaboration with senior leadership, cross-functional teams, and stakeholders to develop innovative ideas by leading research and strategy sprints. Uncovering strategic and human-centered opportunity areas to expand our businesses.
• Facilitation: Lead the creation and facilitation of workshops designed to support product visioning, ideation, and other co-creative activities that bring cross-functional teams together towards a clear product direction. This may include half-day to multi-day design sprints to discover strategic solutions at the thematic, epic, or user story levels.
• Manage: Coordination of logistics and other administrative activities as it relates to design workshops, research and similar events. Participate in internal dialogue to advance the research discipline within RBCx; be an ambassador of user-centered design, delivering its value internally and externally.

What do you need to succeed?

Must Haves

• 5+ years research experience
• Deep expertise and experience conducting qualitative and quantitative research to uncover human insights with a focus on solving business challenges
• Experience synthesizing research results into strategies and tactics
• Ability to work with cross functional teams to align on solutions
• Experience with content strategy and ongoing brand development

Nice-to-Haves

• Data analysis experience and extensive quantitative research background
• Experience managing team members both formally and informally through mentorship

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Adaptability, Client Counseling, Customer Relationship Management (CRM), Detail-Oriented, Industry Knowledge, Professional Presentation, Research Documents, Reserve Analysis, Taking Ownership, Written Communication

Additional Job Details

Address: 20 KING ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2026-08-18

Application Deadline: 2026-09-02

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.