Senior Manager, Product Owner, Product Onboarding Platform, GTB - Toronto

Scotiabank; Canada; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking organization as a leader in Global Transaction Banking, where you'll oversee product onboarding for digital channels. This role focuses on enhancing client relationships and collaborating with various teams to deliver innovative banking solutions. You'll manage documentation, prioritize features, and participate in Agile projects, fostering a high-performance environment. With a commitment to inclusivity and employee well-being, this is an exciting opportunity to make a significant impact in a dynamic team dedicated to operational excellence.

Benefits

Flexible benefits

Support for physical health

Support for mental health

Support for social health

Support for financial health

Qualifications

• Proven experience in Agile project management and customer onboarding.
• Strong knowledge of compliance regulations including AML and KYC.

Responsibilities

• Lead customer-focused culture and deepen client relationships.
• Collaborate with IT to enhance product capabilities and digital experiences.

Skills

Agile Project Management

Customer/Product onboarding

Knowledge of AML

Knowledge of KYC

PSPO Certification

Job description

Requisition ID: #

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

About Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank, supporting Small Business, Commercial, and Corporate clients with treasury management solutions and a best-in-class service model. As businesses evolve digitally, GTB offers innovative banking solutions to enhance operational efficiencies, streamline payments, improve working capital, and mitigate risks. We focus on the Americas, especially Canada, the U.S., and Mexico, and seek top talent to join our fast-growing team.

Purpose

Leads and oversees GTB Product Onboarding for Digital Channels in Canada, ensuring compliance with regulations, policies, and procedures.

What You'll Do

1. Lead a customer-focused culture to deepen client relationships and leverage broader bank relationships and systems.
2. Partner with product owners and business segments to deliver capabilities for ScotiaConnect Digital Channels.
3. Develop a vision and roadmap aligned with strategic priorities.
4. Collaborate with teams to understand and articulate product vision, impacts, and dependencies.
5. Gather requirements, execute user acceptance testing, and ensure quality delivery.
6. Work with IT to enhance product capabilities and create seamless digital experiences.
7. Define user stories with clear acceptance criteria, decompose requirements, and participate in grooming and sizing.
8. Manage documentation, communicate changes, and prioritize features in the backlog.
9. Review and approve development work before release.
10. Contribute to solution discussions and team performance improvements.
11. Build a digital-first environment that meets customer and business needs.
12. Collaborate with SMEs to define system requirements, develop implementation plans, and address barriers.
13. Communicate effectively with stakeholders, share ideas, and stay informed on market trends.
14. Participate in Agile projects, including release planning, sprint grooming, and retrospectives.
15. Optimize stories for functionality and customer feedback mechanisms.
16. Consider risk appetite and ensure operational controls and compliance.
17. Foster a high-performance, inclusive team environment, and manage succession planning.

What You'll Bring

• Agile Project Management
• PSPO Certification
• Experience in Customer/Product onboarding, servicing, support
• Knowledge of AML, KYC, NIRA

Work Arrangement

Office-based with occasional non-standard hours and limited domestic travel. #LI-Hybrid #GTB2025

Interested?

If your experience aligns closely, we encourage you to apply. We value diversity, growth, and inclusion, and aim to create a supportive environment for all employees.

What's in it for you?

We support your well-being through flexible benefits that cater to your physical, mental, social, and financial health.

Location

Toronto, Ontario, Canada

Scotiabank is committed to inclusivity and accessibility. If you need accommodations during the recruitment process, please inform our recruitment team. Only shortlisted candidates will be contacted.