Senior Manager, Product Owner, Product Onboarding Platform, GTB - Toronto

Scotiabank; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

Join a purpose-driven team in a leading financial institution as a Senior Manager, Product Owner. This role focuses on overseeing product onboarding for digital channels, ensuring compliance and enhancing customer experience. You will lead a high-performance team, collaborate with various stakeholders, and manage product backlogs while fostering a customer-centric culture. This innovative firm values diversity and inclusion, providing a supportive environment for your career growth. If you're passionate about driving change in the banking sector, this opportunity is perfect for you.

Qualifications

• Proven experience in Agile Project Management and product onboarding.
• Strong knowledge of AML, KYC, and NIRA regulations.

Responsibilities

• Lead GTB Product Onboarding for Digital Channels, ensuring compliance.
• Collaborate with product owners to enhance customer experience.

Skills

Agile Project Management

Customer/Product onboarding

AML

KYC

NIRA

Education

Certification in PSPO or similar

Job description

Title: Senior Manager, Product Owner, Product Onboarding Platform, GTB - Toronto

Requisition ID: 224930

Join a purpose-driven, results-oriented team in an inclusive and high-performing culture.

About Global Transaction Banking

Global Transaction Banking (GTB) is Scotiabank's payments and transaction engine. We support Small Business, Commercial, and Corporate clients with treasury management solutions and a service model that makes it easy to do business with us.

As businesses digitize and transform, their payment needs evolve. GTB offers a global footprint and innovative banking solutions to generate operational efficiencies, streamline payments, improve working capital, and mitigate financial risks.

At Scotiabank, we value your strengths, ideas, and ambitions. GTB is a fast-growing team focusing on the Americas, especially Canada, the U.S., and Mexico. We seek top talent to enhance our organization.

Purpose

Lead and oversee GTB Product Onboarding for Digital Channels in Canada, ensuring compliance with regulations, policies, and procedures.

Responsibilities

1. Foster a customer-focused culture to deepen client relationships and leverage bank-wide systems and knowledge.
2. Partner with product owners and business segments to deliver capabilities for ScotiaConnect Digital Channels, including:

• Develop a vision and roadmap aligned with strategic priorities.
• Collaborate with teams to understand and articulate product vision and impacts.
• Gather requirements, perform user acceptance testing, and ensure quality delivery.
• Work with IT and UX teams to enhance product capabilities and customer experience.
• Define user stories with clear acceptance criteria.
• Manage and prioritize product backlogs.
• Review and approve development work before release.
• Contribute to solution discussions and support team performance.

Collaborate with SMEs to define system requirements and develop implementation plans.

Participate in Agile processes, including release planning and sprint grooming.

Facilitate user testing and gather customer feedback.

Ensure operational risk management and compliance.

Build a high-performance, inclusive team through effective leadership and development strategies.

Qualifications

• Experience in Agile Project Management
• Certification in PSPO or similar
• Experience in Customer/Product onboarding and servicing
• Knowledge of AML, KYC, NIRA

Work Arrangement

• Office-based with non-standard hours and limited domestic travel

#LI-Hybrid
#GTB2025

Additional Information

If your experience is relevant but not a perfect match, we encourage you to apply. We value diversity and inclusion, and support accommodations during the recruitment process.

Location: Toronto, Ontario, Canada