Senior Manager, Product Engagement and Money Movement

Scotiabank; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Tangerine, a leading digital bank, is seeking a Senior Manager for Product Engagement and Money Movement in Toronto. This role involves optimizing money movement solutions and enhancing client engagement with debit card features. Ideal candidates will possess extensive experience in product management and analytics, and a relevant degree. Join a diverse team where you can grow your skills with great benefits and a flexible work environment.

Benefits

Access to thousands of online and in-person courses

Workspace flexibility

Pension and benefits programs

Qualifications

• Minimum of 5 years of experience in Product Management.
• Experience focusing on Client Engagement and money movement.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead execution of the Debit Card Lifecycle Management strategy.
• Oversee Tangerine's Money Movement solutions.
• Monitor and analyze key performance indicators (KPIs).

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in Marketing, Business Administration, or related field

Tools

Payment technologies and systems

Job description

Requisition ID: 228058

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!

What you will be doing:

The Senior Manager, Product Engagement and Money Movement, will be responsible for deepening client utilization and awareness of Tangerine’s Debit card features, as well as overseeing and optimizing the bank's money movement capabilities.

This role requires a strategic thinker with strong leadership skills and a deep understanding of Retail client money movement transactions, fraud risks, regulatory requirements and industry best practices.

Is this role right for you? In this role, you will:

• Lead execution of the Debit Card Lifecycle Management strategy to drive primacy, deeper client engagement and optimization of our partnerships.
• Oversee the Tangerine’s Money Movement solutions that enable client deposit and withdrawal including: Interac eTransfer, EFT and Remote Cheque Deposit.
• Develop clear vision for money movement securing funding through approved business cases, ensuring enterprise alignment and executing these roadmap initiatives e.g. Tangerine Request Money.
• Collaborate with internal and external stakeholders to drive continuous improvement by identifying and addressing customer pain points and operational challenges.
• Monitor and analyze key performance indicators (KPIs) to drive continuous improvement and achieve business objectives.
• Product lead on initiatives for new capabilities to support Tangerine’s strategic objectives e.g. Tangerine Request Money, ensuring product team requirements are met and risks identified to mitigate impact to client experience.
• Understand fraud related risks and work with partners to close gaps without creating friction within the customer journey.
• Provide leadership updates and reporting as required on the status of money movement product performance and Debit Card engagement and money movement initiatives.
• Ensure compliance with all relevant network and Bank policies, and procedures.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in Product Management, preference to roles focusing on Client Engagement, money movement, or related areas.
• Strong analytical and problem-solving skills, with a focus on continuous improvement.
• Excellent communication and interpersonal skills, with the ability to influence relationships with stakeholders at all levels to drive mutually beneficial outcomes.
• Experience with implementing and managing payment technologies and systems.
  
  

What's in it for you?

• You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
• You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
• You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
• You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
• You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.