Digital Product Manager

Scotiabank; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

Scotiabank seeks a Digital Product Manager to shape innovative money movement experiences. This mid-senior role involves collaboration with cross-functional teams to enhance customer interactions through digital innovations, delivering impactful products aligned with strategic goals. Embrace a culture of inclusivity and high performance within a dynamic environment.

Benefits

Diversity, Equity, Inclusion & Allyship initiatives

Tuition assistance

Competitive rewards and benefits starting day one

Dynamic office facilities

Community engagement opportunities

Qualifications

• 4+ years experience in customer-facing digital products.
• Managed a technology product end to end.
• Exceptional verbal and written communication skills.

Responsibilities

• Drive execution of initiatives through product lifecycle.
• Lead customer interviews and user testing.
• Define clear outcomes with KPIs for initiatives.

Skills

Customer-focused culture

Agile/Scrum

Product Management

Strong strategic mindset

Problem-solving

Analytical skills

Communication

Education

Engineering, Computer Science or Business degree

Job description

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Requisition ID: 227292

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

As a member of the Digital Payments product team, you will play a key role in shaping seamless and secure money movement experiences that delight our customers. This role requires a deep understanding of customer needs, market trends and payment technologies to deliver impactful products that simplify financial transactions. You will closely work with other product managers, bank’s business line, cross functional teams such as design, accessibility, customer experience and technology teams to translate the customer journey directives into actionable backlog deliverables and follow through to completion. If you’re passionate about revolutionizing the way money moves in a digital first world, this is the opportunity for you!

Is this role right for you?

• Champions a customer-focused culture to build frictionless, secure and transparent payment experiences and contribute towards improving the Product KPIs.
• Contribute to the Move Money roadmap by driving the execution of the initiatives through the entire product lifecycle, from ideation to launch and monitoring, ensuring alignment with product strategic goals, desired outcomes, customer experience, and business objectives.
• Lead discovery to understand customer needs, pain points, industry trends and best practices. Review both qualitative and quantitative data to identify opportunities to add to the backlog.
• Be involved in customer interviews/user testing to define customer pain points and test ideas, features, and designs.
• Write detailed user stories, participate in sprint planning, and review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making.
• Work closely with design, engineering, analytics and business partners to come up with solutions to problem areas.
• Define clear outcomes and goals for each initiative with associated KPIs/Metrics to ensure success and alignment with the overall vision and strategy; define the “What” and the “Why” as part of problem discovery.
• Coordinates the monthly/biweekly product releases and publishes release notes to partners ensuring all key stakeholders are kept informed of the changes in a release.
• Effectively manage relationships with business lines and support areas in order to identify/respond and understand their ongoing needs and ensure that the strategic direction aligns with the direction for Scotia Digital.
• Use data to make decisions, gathering anonymous data insights by design to improve product outcomes
• Build a hypothesis, test and iterate to formulate an agile product development approach.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.
  
  

Do you have the skills that will enable you to succeed in this role?

• You have 4+ years of experience in a role building customer facing digital products, preferable 1 + years experience in the person to person transfers.
• You have managed a technology product or a digital journey end to end, from inception to delivery
• You have a strong strategic mindset, always thinking about the long term vision for your product
• You are knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
• You are a master of identifying and solving ambiguous problems to drive customer and business value
• You have excellent organizational and analytical skills with strong attention to detail
• You have a curious and experimental mindset to drive innovation amidst uncertainty
• Your verbal and written communication skills are exceptional, with the ability to engage and influence stakeholders at different levels in the organizations
• It would be a bonus if you have experience in the fintech/payments industry
• Engineering, Computer Science or Business degrees considered an asset
• Strong verbal and written communication skills.
• Good time management and organization skills in order to co-ordinate multiple projects in a timely fashion.
  
  

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Office - Fully equipped gym, showers, games room, bowling alley, micro market, free tea & coffee, universal washrooms, wellness rooms, and lots of space for team collaboration.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!
  
  

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Banking

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