Senior Manager, Product Design - Product Platform

CaptivateIQ; Toronto; On-site; CAD 180,000 - 260,000; Full time

Benefits offered by this job

Comprehensive Healthcare

Flexible Time Off

Annual stipends

Work Anniversary Bonuses

Retirement Savings

Premium Tools

Inclusive Community

Job summary

CaptivateIQ is seeking a Senior Manager of Product Design to lead the Product Platform design effort, shaping shared experiences across products into a cohesive, trustworthy system. You will guide a team of designers, set direction, and ensure high-quality integration as the platform grows.

You'll collaborate with Product and Engineering leaders to evolve Quotient, drive design strategy, and champion AI-enabled design practices, while staying hands-on on high-impact problems.

Qualifications

• 8+ years of product design experience, including platforms or infrastructure.
• 3+ years managing product designers, including senior ICs.
• Portfolio demonstrating systems thinking and the ability to simplify technically complex experiences.
• Strong visual and interaction design judgment with a team-wide quality bar.
• Experience setting design strategy across interconnected product areas.
• Experience building, evolving, or governing a design system.
• Strong cross-functional leadership influencing Product and Engineering decisions.
• Fluency in how AI is changing product experiences and design practice.

Responsibilities

• Lead, coach, and grow a team of product designers, including senior ICs.
• Set the design strategy and quality bar for Product Platform in partnership with Product and Engineering.
• Operate as a player-coach, personally shaping high-leverage or ambiguous problems while enabling designers to own their domains.
• Establish and maintain a high bar for interaction and visual design across complex, systems-heavy product surfaces.
• Bring systems thinking to platform decisions, identifying cross-product implications and opportunities for shared patterns.
• Represent Design in roadmap, prioritization, and architectural conversations.
• Build alignment and drive decisions across teams through influence rather than direct authority.
• Use research, product data, and customer signals to inform platform strategy and validate decisions.
• Drive the adoption and evolution of Quotient as the shared design system across CaptivateIQ.
• Champion AI-native product thinking and AI-assisted design practices across the team.

Skills

Design leadership

Systems thinking

People management

Product design

Design system

Cross-functional

Technical collaboration

AI in design

Job description

About The Role

CaptivateIQ is looking for a Senior Manager of Product Design to lead design for our Product Platform - the shared capabilities that products across CaptivateIQ build on.

You’ll lead a team responsible for making these capabilities feel like one coherent, trustworthy system rather than a collection of tools. Because platform decisions often affect multiple products and teams, this role requires strong systems thinking, design judgment, and the ability to drive decisions across organizational boundaries.

This is a player-coach role. You'll lead a team of product designers while staying close to the work, personally shaping high-leverage problems and setting the quality bar.

You’ll report to the Head of Design and partner closely with Product and Engineering leadership on the strategy and evolution of CaptivateIQ’s platform.

What You'll Own

You’ll lead design for Product Platform - the shared experiences that make CaptivateIQ work as one connected system. This includes how customers navigate the product, manage access and data, move through workflows, understand what's happening, and interact with shared capabilities like reporting, AI, and our design system, Quotient.

You’ll lead a team of designers who own these areas deeply while staying hands-on yourself. As a player-coach, you'll personally take on high-impact problems where your experience and judgment can make the biggest difference.

Your job is to set the direction, maintain a high quality bar, and make sure the pieces work together as the platform grows.

What You'll Do

• Lead, coach, and grow a team of product designers, including senior ICs
• Set the design strategy and quality bar for Product Platform in partnership with Product and Engineering
• Operate as a player-coach, personally shaping high-leverage or ambiguous problems while enabling your designers to own their domains
• Establish and maintain a high bar for interaction and visual design across complex, systems-heavy product surfaces
• Bring systems thinking to platform decisions, identifying cross-product implications and opportunities for shared patterns
• Represent Design in roadmap, prioritization, and architectural conversations
• Build alignment and drive decisions across teams through influence rather than direct authority
• Use research, product data, and customer signals to inform platform strategy and validate decisions
• Drive the adoption and evolution of Quotient as the shared design system across CaptivateIQ
• Champion AI-native product thinking and AI-assisted design practices across the team

What You'll Bring

• 8+ years of product design experience, including experience with complex, systems-level, platform, or infrastructure-adjacent products
• 3+ years managing product designers, including senior-level ICs, with a track record of growing designers into greater scope and responsibility
• A portfolio demonstrating strong product craft, systems thinking, and the ability to simplify technically complex experiences
• Strong visual and interaction design judgment, with experience setting a quality bar across a team
• Experience setting design strategy across interconnected product areas
• Experience building, evolving, or governing a design system
• Strong cross-functional leadership and a track record of influencing Product and Engineering decisions
• Technical fluency to engage meaningfully with Engineering on architecture, data models, and platform constraints, and translate those constraints into product decisions
• Fluency in how AI is changing both product experiences and design practice
• Experience designing complex B2B SaaS or enterprise products is a strong plus

What Success Looks Like

• Product Platform delivers a consistent, high-quality experience across products, workflows, and shared capabilities
• Shared platform patterns improve consistency and help product teams move faster
• Product and Engineering leaders treat Design as a strategic partner in defining problems and making decisions
• Designers on your team grow into larger problems, develop stronger judgment, and produce excellent work
• Cross-team design decisions reach clear outcomes even when ownership is distributed
• Your own work and judgment help set the craft bar for the team

Why This Role Matters

Product Platform is the foundation that products across CaptivateIQ build on - and a major factor in whether CaptivateIQ feels like one coherent product or a collection of separate tools.

As a Senior Manager of Product Design, you'll lead the team responsible for that foundation. Your work will shape how our platform evolves, how quickly product teams can build on it, and how consistently customers experience CaptivateIQ.

Benefits

• Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents
• Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge
• Annual Stipends: Dedicated funds for your professional development and caretaking needs
• Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does
• Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future
• Premium Tools: The latest Apple hardware to empower you to do your best work
• Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives

Notice to Prospective Candidates

• Only emails from @captivateiq.com should be trusted
• We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ
• Ask candidates to make a payment in order to be considered for a position
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made
• Participate in an on-call rotation to provide after-hours support, ensuring timely resolution of critical issues and maintaining system uptime

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The compensation offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. The base salary range for this role is $180,000- $260,000. Compensation for candidates hired in Canada will be provided in Canadian dollars and may differ from the ranges listed above due to currency conversion. Base salary is just one component of CaptivateIQ's competitive total rewards package, which also includes equity, comprehensive health benefits and other perks and benefits.