Senior Manager, Process Practice Management

RBC; Toronto; On-site; CAD 120,000 - 170,000; Full time

Job summary

RBC is seeking a Senior Manager for Process Practice Management in Toronto to drive transformation of how we govern and sustain processes across Operations. You will lead governance, lifecycle management, and a repository-driven approach, partnering with Owners and the OPE teams to enable continuous improvement.

The role emphasizes leadership, coaching, and practical tool development to ensure disciplined adoption of process practices.

Qualifications

• Bachelor’s or Master’s degree in a related field.
• 5+ years experience in business process management, governance, or transformation in a large organization.
• Strong knowledge of process ownership, lifecycle governance, inventory, and standards.
• Proven leadership and stakeholder management across functions.
• Excellent problem-solving and analytical skills for process maturity and decision support.
• Experience translating complex governance into practical, scalable solutions.

Responsibilities

• Provide thought leadership in Process Practice Management, shaping standards, methodologies, and tools across Operations.
• Establish practical approaches to ownership, lifecycle management, and repository governance to strengthen accountability.
• Partner with Owners and OPE teams to apply process practices to strategic initiatives and improvements.
• Coach and share knowledge to enable consistent adoption of process management disciplines.
• Assess process maturity and health, identify gaps, and advise leadership on priorities and risks.
• Build strong cross-functional relationships to align process management with broader priorities.

Skills

Adaptability

Commercial Acumen

Communication

Critical Thinking

Decision Making

Group Problem Solving

Long Term Planning

Organizational Change Management

Professional Presentation

Education

Bachelor’s or Master’s degree in Business, Operations, Engineering, Technology Management or a related field

Tools

SharePoint

Governance tools

Process documentation

Job description

Job Description

What is the opportunity?

The Senior Manager, Process Practice Management, will report to theDirector, Process Practice Management & StrategywithinOperations Process Engineering (OPE). This role is your chance to be a catalyst for transformationin how we govern, manage, and sustain processes across our Operations teams. As aprocess management expert, you’ll partner withOperations Process Owners and OPE teamsto drive aconsistent, sustainable, and disciplined approachto process management.

You willstrengthen the backbone of our operationsby refining process ownership, lifecycle governance, process inventory, procedure management, and process standards; all while leveraging our cutting-edge repository. You’ll translatecomplex standards into actionable, practical ways of workingthat boost accountability, transparency, and process discipline.

The role will also support the continued evolution of the Process Practice, helping Operations teams strengthen process management capability, adopt consistent practices and maintain processes effectively as the organization continues to transform.

What will you do?

• Leadership: Provide thought leadership in Process Practice Management, helping shape and mature process management frameworks, standards, methodologies, tools and ways of working that can be consistently applied across Operations.
• Process Governance & Management: Establish practical approaches to process ownership, lifecycle management, procedure governance, process inventory and repository management, and ongoing process oversight to strengthen accountability and sustainability.
• Strategic Execution: Partner with Operations Process Owners, OPE teams and transformation partners to apply process management practices to strategic initiatives, operational improvements and evolving business needs.
• Capability & Adoption: Promote process management disciplines through coaching, knowledge sharing, stakeholder engagement and the development of practical tools and resources that enable consistent adoption.
• Data & Insights: Assess process management maturity and process health, identify gaps and emerging needs, and provide recommendations to leadership on priorities, risks and opportunities to strengthen the practice.
• Stakeholder Engagement & Stewardship: Build strong relationships across Operations, Technology, Risk, Data and Transformation teams to ensure process management practices are integrated with broader operational priorities and capabilities.

What do you need to succeed?

Must Have

• Bachelor’s or Master’s degree in Business, Operations, Engineering, Technology Management or a related field.
• 5+ years experience in business process management, process governance, operational excellence, transformation or related disciplines within a large and complex organization.
• Strong knowledge of process management practices, including process ownership, lifecycle governance, process inventory, procedure management, process standards and continuous improvement.
• Proven leadership, communication and stakeholder management skills, with the ability to influence senior stakeholders and collaborate effectively across multiple functions.
• Exceptional problem-solving and critical-thinking skills, with the ability to translate complex process and governance challenges into practical and scalable solutions.
• Strong analytical skills, with demonstrated ability to assess process maturity, identify gaps and use insights to support decision-making and continuous improvement.

Nice to Have

• Experience supporting or building a process management practice, center of excellence, or similar enterprise capability.
• Experience with process repositories, process documentation platforms, or governance tools, including SharePoint or comparable solutions.
• Lean Six Sigma, BPM, or other recognized process management or continuous improvement certification.
• Experience working in a large, regulated organization, with exposure to operational risk, controls, audit, or regulatory requirements.

Job Skills

Adaptability, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Professional Presentation

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-26

Application Deadline:

2026-09-11

Note** :** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.