Senior Process Analyst

RBC; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Job summary

RBC is seeking a Senior Process Analyst to join the Incentive Compensation Delivery (ICD) team in Mississauga. You will shape operational processes supporting Salesforce employees across Personal Banking, Commercial Banking and Wealth Management, focusing on reducing risk and enabling scalable design.

You will map and analyze current processes, engage stakeholders, design future state workflows, and leverage data and tools to drive automation.

Qualifications

• 3+ years of experience in process engineering, business transformation, or risk management roles.

Responsibilities

• Perform comprehensive process reviews and mapping to evaluate operation risks and efficiency.
• Lead design sessions with stakeholders to diagnose pain points and shape future state processes.
• Develop current and future state analyses of processes, systems, and data for scalable solutions.
• Identify data and technology options to drive automation and scalable design recommendations.
• Facilitate change management and stakeholder communication to ensure adoption of new processes.

Skills

Process engineering

Process mapping

Documentation

Confluence

Visio

Financial Services

Stakeholder engagement

Communication

Ambiguity tolerance

Tools

Confluence

Visio

Job description

Job Description

Join the Incentive Compensation Delivery (ICD) Team as a Senior Process Analyst and shape the design of operational processes supporting Salesforce employees across RBC's Personal Banking, Commercial Banking and Wealth Management.

The ICD team—80+ employees based in Meadowvale, Mississauga and Minneapolis—administers, reports on, and processes over $5 billion in variable compensation annually across 36 professional sales roles. As part of the Process, Risk and Operational Intelligence team within ICD, you'll work alongside colleagues who share a commitment to operational excellence, data integrity, and strategic compensation delivery. This is a collaborative environment where your contributions directly support organizational goals. In this role, you'll implement standardized, scalable process management practices that reduce execution risk, drive operational improvement, and deliver on strategic objectives.

This role offers career growth in a dynamic HR function. You'll collaborate across business and technology teams and develop innovative solutions that directly impact ICD strategy. If you're a strategic thinker with strong communication skills and a passion for data-driven decision-making, we want to hear from you.

What will you do?

• Process Review & Mapping: Perform comprehensive process reviews using established frameworks, approaches, tools, and methodologies to evaluate operation execution risks
• Stakeholder Engagement & Design: Lead and facilitate process design sessions with stakeholders to diagnose pain points and design future state processes that improve operational risk
• Business Process Analysis: Develop current and future state analysis of business processes, systems, and data to design scalable solutions that reduce risk, increase efficiency, and enhance Advisor experience
• Technology & Data Leverage: Identify and recommend data and technology solutions to drive automation, digitization, and scalability of design recommendations
• Change Management: Facilitate organizational awareness and adoption of changes introduced by projects, managing stakeholder communication and change readiness

What do you need to succeed?

Must-have:

• 3+ years of experience in process engineering, business transformation, operations optimization, or related risk management roles
• Demonstrated expertise in process mapping, analysis, and redesign methodologies
• Superior process documentation (job aids, knowledge base) best practices
• Experience in process documentation & process mapping tools (Confluence, Visio)
• Experience in technology or business transformation initiatives within Financial Services, FinTech, or Operations environments
• Strong interpersonal skills with the ability to develop relationships and influence stakeholders at all organizational levels
• Excellent written and verbal communication skills with executive presence
• Comfort working in ambiguous environments and across multiple business lines

Nice-to-have:

• Operational Risk Management experience with knowledge of Enterprise Risk Frameworks including Internal controls design & testing
• Familiarity with automation and technology program delivery
• Experience with process automation tools or low-code/no-code platforms

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Ability to make a difference and last impact.

Job Skills

Active Learning, Adaptability, Automation, Automation Tools, Business, Business Processes, Business Risks, Business Transformation, Business Transformation Initiatives, Collaboration, Commercial Banking, Communication, Design, Digitizing, Facilitation, Financial Services, Interpersonal Communication, Operational Delivery, Operational Efficiency, Operational Excellence, Operational Risks, Operations Processes, Personal Banking, Procedural Documentation {+ 14 more}

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: HUMAN RESOURCES & BMCC

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-18

Application Deadline: 2026-09-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.