Senior Manager, Procedures & Process Management (5108)

TD Bank; Toronto; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD Bank seeks a senior leader to govern and oversee the Procedures & Process Management function for Financial Crime Investigations, providing strategic leadership and governance across procedures, documentation and governance artifacts. The role manages annual risk assessments and RCSA reviews to ensure alignment with policies and standards.

The incumbent partners with Risk, Compliance, Legal, Technology and Training to translate regulatory requirements into practical operational procedures and

Qualifications

• Experience in governance of procedures and process documentation.
• Ability to translate regulatory requirements into operational procedures.
• Experience collaborating with risk, compliance, legal and technology stakeholders.

Responsibilities

• Lead governance and maintenance of FCI procedures, methodologies, and governance documentation.
• Establish enterprise-grade document governance and lifecycle management processes.
• Partner with Risk, Compliance, Legal, Technology and Training to translate regulatory requirements into practical procedures.
• Provide guidance on procedure governance, process design and regulatory implementation, identifying risks and gaps.
• Lead regulatory, policy and operational change, ensuring effective controls and adoption.
• Oversee change portfolios balancing regulatory priorities and continuous improvement.
• Establish quality standards, governance routines and control frameworks for consistency and compliance.
• Serve as a trusted advisor to senior leadership on governance and process optimization.

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5

Line of Business

Financial Crime Risk Management

Pay Details

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Primary Purpose of the Role
Lead, develop and oversee the Procedures & Process Management function for Financial Crime Investigations, Operational Excellence, providing strategic leadership and subject matter expertise for the development, governance, implementation and ongoing maintenance of FCI procedures portfolio, processes documentation, job aids, user guides and related governance documents. The role is responsible for ensuring FCI procedures' inventory adheres to TDBG policies and standards designed to meet its commitments, in addition to managing the annual Risk Assessment and Risk and Control Self-Assessment (RCSA) reviews for FCI teams.
The role establishes and oversees a comprehensive document and process governance framework to ensure FCI requirements are clear, current, consistently applied and aligned with applicable FCRM policies and standards, enterprise requirements, operational risk expectations and regulatory obligations. Provide credible challenges and practical guidance to senior leaders, operational teams and cross-functional partners on the interpretation and implementation of requirements.
Provide strategic and day-to-day direction for procedure governance, process management, document lifecycle controls and continuous improvement. Serve as the primary escalation point for significant procedural, process, control or implementation matters and partner with senior leaders to establish priorities, resolve ambiguity, strengthen governance and support sustainable change across FCI.

Key Accountabilities

• Lead the governance, development, maintenance and continuous improvement of FCI procedures, methodologies, job aids, user guides and governance documentation.
• Establish and oversee enterprise-grade document governance and lifecycle management processes, including approvals, version control, review cycles and record retention.
• Partner with FCI, FCRM, Risk, Compliance, Legal, Technology and Training stakeholders to translate regulatory and business requirements into practical operational procedures.
• Provide expert guidance on procedure governance, process design and regulatory implementation, identifying and escalating material risks, gaps and ambiguities.
• Lead the implementation of regulatory, policy, technology and operational changes, ensuring effective controls, stakeholder readiness and sustainable adoption.
• Oversee procedure and process change portfolios, balancing regulatory priorities, operational needs and continuous improvement initiatives.
• Establish quality standards, governance routines, performance metrics and control frameworks that promote consistency, compliance and operational excellence.
• Act as a trusted advisor to senior leadership, driving process simplification, cross-functional collaboration and the resolution of complex operational and governance challenges.

Shareholder

• Lead governance and oversight of FCI procedures, ensuring documentation standards, controls, ownership and lifecycle management support regulatory and business requirements.
• Monitor adherence to procedures and governance requirements, identifying risks, gaps and opportunities for continuous improvement.
• Identify, assess and manage procedural, operational and regulatory risks, ensuring timely escalation, mitigation and sustainable resolution.
• Oversee risk and control assessments, providing credible challenge on process design, control effectiveness and implementation activities.
• Serve as a key contact for audits, regulatory examinations, testing engagements and independent reviews, coordinating responses and supporting evidence.
• Lead remediation activities arising from audits, regulatory reviews, quality findings and operational issues, driving sustainable process and control enhancements.
• Partner with Risk, Internal Audit, Testing and business stakeholders to maintain clear, accurate and auditable governance documentation and controls.
• Provide executive reporting, governance insights and strategic recommendations while advancing process standardization, operational efficiency and control effectiveness.

Employee / Team

Lead and develop a