Senior Manager, Operations, Dedicated Care & MCare

Medcan Health Management Inc.; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading health management company in Toronto seeks a Senior Manager, Operations to oversee Dedicated Care and M Care teams. The role involves managing daily operations, leading change initiatives, and ensuring compliance with standards. Ideal candidates will have a BScN, significant leadership experience, and a passion for improving patient care.

Qualifications

• 5+ years nursing experience.
• 5-10 years management/leadership experience in healthcare.
• 3+ years experience leading large-scale change.

Responsibilities

• Manage nursing and non-nursing teams daily.
• Develop strategies to improve clinical efficiency.
• Collaborate with stakeholders to improve membership experience.

Skills

Leadership

Communication

Analytical Skills

Negotiation

Clinical Operations Knowledge

Education

BScN in good standing with the College of Nurses of Ontario

Master’s preferred

Tools

Microsoft Office

Job description

Senior Manager, Operations, Dedicated Care & MCare

Apply locations Toronto | Full time | Posted 5 Days Ago | End Date: June 4, 2025 (8 days left to apply) | Job requisition id MED01986

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect, and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

The Role:

The Senior Manager, Operations at Medcan oversees and optimizes our Dedicated Care and M Care teams, and plays a key role in planning and designing future growth and transformation efforts in membership. The ideal candidate is a Registered Nurse with strong business acumen, exceptional communication skills, and previous leadership or mid-management experience. Responsibilities include managing daily operations, performance metrics, and collaborating with the inter-professional care team to promote evidence-based practice, quality improvement, and compliance with legislative requirements.

This role is pivotal in leading our multi-site growth, expansion, and transformation initiatives. It requires a seasoned leader with operational expertise, proven management of diverse clinical teams, and strategic foresight for future-proofing the organization.

Key Responsibilities:

Day-to-day Operations (60%):

• Manage nursing and non-nursing teams daily
• Lead, mentor, and foster a culture of collaboration and accountability
• Develop strategies to improve clinical efficiency and effectiveness
• Ensure compliance with standards, regulations, and policies
• Implement quality assurance measures
• Collaborate with cross-functional teams on new programs and services
• Oversee resource allocation, budgeting, and procurement
• Establish KPIs, monitor performance, and generate reports
• Identify risks and develop mitigation strategies
• Facilitate training and professional development
• Address team issues and liaise with the College of Nurses of Ontario
• Ensure patient safety and incident management

Business Management (40%):

• Collaborate with stakeholders to improve membership experience
• Develop and implement new operational processes
• Lead change management initiatives
• Leverage technology to improve efficiencies and client experience
• Forecast budgets and resource needs
• Monitor financial performance and cost-efficiency

Requirements:

• BScN in good standing with the College of Nurses of Ontario; Master’s preferred
• 5+ years nursing experience
• 5-10 years management/leadership experience in healthcare
• 3+ years experience leading large-scale change
• Strong knowledge of clinical and business operations
• Innovative thinker with analytical skills
• Proven leadership and team development skills
• Excellent communication and negotiation skills
• Proficient in Microsoft Office

This is an 18-22 month contract position, based on-site at 150 York Street, Toronto, with one remote day per week. The role includes weekend manager on-duty rotation. Reporting to Lilliette Davidson, Director, Membership Client Care Centre.

Ready to Apply?

If you're ready to make a difference and join a company that cares about its people, apply today and help us inspire wellness together.

Diversity, Equity, and Accessibility:

Medcan is committed to employment equity, diversity, and inclusion. We ensure all staff have fair opportunities and provide accommodations upon request.