Senior Manager, Operations, Dedicated Care & MCare

Medcan; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An established industry player in health and wellness is seeking a Senior Manager, Operations to lead and optimize clinical teams. This pivotal role requires a Registered Nurse with strong business acumen and leadership experience. You will manage day-to-day operations, drive change management initiatives, and ensure compliance with industry standards. Join a dynamic organization committed to transforming health care and enhancing the client experience. If you are passionate about operational excellence and ready for a challenge, this opportunity is perfect for you.

Qualifications

• 5+ years of nursing experience with a focus on management.
• Strong knowledge of clinical operations and financial management.

Responsibilities

• Oversee daily operations of nursing and non-nursing teams.
• Implement strategies to enhance clinical operations efficiency.

Skills

Leadership

Communication

Analytical Skills

Change Management

Problem-Solving

Education

BScN

Master’s in Nursing or Health Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

The Role:

At Medcan, the Senior Manager, Operations assumes a pivotal role in overseeing and optimizing our Dedicated Care and M Care teams as well as a very critical business partner is planning and designing our future growth and transformation efforts in membership. The ideal candidate is a Registered Nurse with strong business acumen, exceptional communication, and previous leadership/mid-management experience. The role oversees the day-to-day functions and performance metrics of both nursing and non-nursing resources. Reporting to the Director, Membership, the Senior Manager will work collaboratively with the inter-professional care team to promote evidence-based practice, continuous quality improvement and innovation, a healthy safe work environment, and compliance with all legislative requirements.

The Senior Manager plays a pivotal role in spearheading our ambitious multi-site growth, expansion and transformation efforts. Tailored for a seasoned leader with exceptional operational finesse, this role demands a proven track record in effectively managing diverse clinical teams and achieving operational excellence through sharp analytical and business acumen skills. Emphasizing transformation readiness and future-proofing strategies are key.

The Accountabilities

Day-to-day Operations (60%):

· Responsible for the day-to-day management of the nursing and non-nursing team members

· Lead and mentor the clinical operations team, fostering a culture of collaboration, growth, and accountability.

· Provide guidance and support to ensure teams meet performance targets and objectives.

· Develop and implement strategies to enhance the efficiency and effectiveness of clinical operations.

· Streamline processes and workflows to improve productivity and resource utilization.

· Ensure all clinical operations comply with relevant industry standards, regulations, and company policies.

· Implement quality assurance measures to maintain high standards of care.

· Collaborate with cross-functional teams to align clinical operations with overall organizational goals.

· Collaborate with the Product Team, Clinical Directors, physicians and other stakeholders in the development and implementation of new programs and services

· Oversee resource allocation, including resource levels, budget management, and procurement of necessary equipment and supplies.

· Establish key performance indicators (KPIs) and metrics to monitor the performance of clinical operations.

· Generate regular reports and analyses to inform decision-making and drive improvements.

· Identify potential risks and develop mitigation strategies to ensure the safety and wellbeing of clients and staff.

· Recognize and assist in solving clinical and administrative problems

· Facilitate ongoing training and professional development opportunities for nursing and non-nursing team members to enhance their skills and knowledge.

· Advise the Director, Membership regarding team member issues that may result in disciplinary action and/or potential termination

· As required, acts as a liaison between the team and the College of Nurses of Ontario regarding standards of practice etc.

· Takes action to ensure patients’ safety; reports and conducts investigation of unsafe practice, documents incidents in accordance with legislation and regulations, policies, and the College of Nurses of Ontario

· Responsible for monitoring the adherence to the policies and procedures for the nursing and non-nursing team members

· Provide support within the range of hours that the business is open (currently Monday to Sunday 6:30am to 7:00 pm)

The Accountabilities

Business Management (40%):

· Collaborate with key stakeholders at Medcan to introduce new ideas and solutions to improve the membership brand-value and experience

· Develop and implement new processes and models in membership operations that align with Medcan’ strategies and future-proof membership ops

· Drive change management initiatives to support the business’ growth trajectory and sustainability.

· Identify opportunities to realize efficiencies and/or elevate the client experience leveraging automation, AI or existing technologies

· Use forecasts and projections to plan future fiscal year impacts on budgets, and resources

· Monitor financial performance to achieve organizational goals and optimize cost-efficiency.

The Requirements:

· BScN, in good standing with the College of Nurses of Ontario; Master’s degree preferred (nursing, health administration or business).

· 5+ years nursing experience

· 5-10 years of progressive management/leadership experience in a complex health care organization.

· 3+ years of operational experience driving large-scale change or transformation over multiple months/years

· Strong knowledge of business and clinical operations principles, practices, and methods, service delivery, financial management, program development and implementation and evaluation.

· Innovative and conceptual thinker. Advanced analytical interpretation and problem-solving abilities to support strategic objectives.

· Proven track record of successfully leading and developing high-performing teams.

· Excellent interpersonal, negotiation and communication skills with demonstrated ability to work collaboratively with a wide variety of stakeholders with differing agendas.

· Demonstrated coaching, and mentoring expertise.

· Proficient in Microsoft Word, Excel, and PowerPoint.

This is an 18-22 month contract position with on-site 4 days at 150 York Street, Toronto, and 1 day remote. This role will also serve manager on duty rotation for weekends.

This role will be reporting to Lilliette Davidson, Director, Membership Client Care Centre.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.