Senior Manager, Operations And Sales Support, Scotia Leasing, Canadian Business Banking - Toronto

Scotiabank; Canada; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player seeks a Senior Manager for Operations and Sales Support. This role is pivotal in leading Scotia Leasing's operations, ensuring compliance and enhancing client relationships. You will cultivate a high-performance team, drive customer-focused strategies, and manage operational risks effectively. Join a collaborative environment that values diversity and inclusion, where your leadership will contribute to the success of the Canadian Business Bank. If you are passionate about fostering relationships and achieving results, this is the opportunity for you.

Qualifications

• Experience in leasing with exposure to structuring transactions is an asset.
• Strong leadership and people development experience required.

Responsibilities

• Leads customer-focused culture and manages day-to-day operations effectively.
• Builds a high-performance environment and implements people strategy.

Skills

People Management

Analytical Skills

Problem Solving

Relationship Building

Organizational Skills

Education

Post-secondary education in Business or Finance

Tools

MS Office Suite

Power BI

Sharepoint

Job description

Requisition ID: #

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Senior Manager, Operations and Sales Support, Scotia Leasing, Canadian Business Banking

Purpose

Leads the Scotia Leasing Sales and Product Support operations ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Contributes to the success of the Canadian Business Bank through partnership support and collaboration. Champions customer focused culture and keeping the bank safe.
This role supports Scotia Leasing, a division of Canadian Business Banking to develop and maintain the Leasing portfolio of Small Business, Commercial and Corporate divisions.

Accountabilities:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Effectively manages the quality and efficiency of day-to-day operations by ensuring proper controls and risk management processes are in place. Leads the delivery of client service to Scotia Leasing clients.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Leads and manages direct reports, builds a cohesive team and ensures effective use of human resources to support the business objectives
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.

Attributes for this role:

• Flexibility to adapt to environment and business needs.
• Driven to build strong relationships.
• Curiosity to uncover ways to assist our customers and partners to achieve their goals.
• Willingness to complete industry related courses is needed for the role which Scotiabank will support through tuition reimbursement and focused learning groups.
• Strong administrative, management, organizational, analytical and decision-making skills to control the variety of activities within this mandate.
• Commitment to ongoing learning about the business, products, policies and market to better position Scotia Leasing and their team to retain and win business.
• Attention to detail to ensure mitigation of risk for both Bank and client
• Ability to understand of policies and procedures using judgement accordingly based on circumstance and situation to provide excellent service to the client while keeping the Bank and our partners safe
• Strong problem-solving skills with the ability to analyze situations independently and provide solutions for our partners and clients within the parameters of our policies.
• Ability to develop strategic relationships with their team and partners and influence decisions that align to the Canadian Commercial Banks strategies and goals.
• Contribute to the inclusive culture of the team and engaged in supporting the psychological safety and diversity of the Commercial Bank.
• Ability to understand of policies and procedures using judgement accordingly based on circumstance and situation to provide excellent service to the client while keeping the Bank and our partners safe.


Education / Experience / Other Information:


• Post-secondary education in Business or Finance
• Experience in the leasing field with exposure to structuring transactions an asset
• Strong and proven People Management/Leadership and People Development experience required


Other Information:


• Strong administrative, management, organizational, analytical and decision-making skills
• Ability to prioritize work demands to juggle and pivot
• Strong problem-solving and creative thinking skills
• Strong interpersonal skills
• Intermediate to Advanced proficiency with MS Office Suite, Power BI, Sharepoint
• Strong knowledge of all Bank commercial products, including pricing, security documentation requirements, with a basic understanding of credit as it relates to leasing, ideal to have

Reporting Relationships:

Primary Manager: Director, Workplace, Technology & Operations

- Direct Reports (3): Manager, Equipment Financing, Manager, Portfolio Management, Manager, Special Projects
- Shared Reports: Oversees an operations team of ~18 FTE

Working Conditions:

• Work in a standard office-based environment: currently a Hybrid work arrangement is in place which is subject to change based on the needs of the business.
• Non-standard hours are a common occurrence.


Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.