Senior Manager, Operations and Sales Support, Scotia Leasing, Canadian Business Banking - Toronto

Scotiabank; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Operations and Sales Support within their Canadian Business Banking division. This pivotal role involves leading a customer-focused team, ensuring operational excellence, and fostering strategic relationships. The ideal candidate will possess strong leadership skills, an analytical mindset, and a commitment to inclusivity. Join a forward-thinking organization that values diverse experiences and is dedicated to helping customers succeed through innovative financial solutions. If you're ready to make a significant impact in a dynamic environment, this opportunity is for you.

Qualifications

• Experience in leasing with exposure to transaction structuring an asset.
• Proven leadership and people management experience.

Responsibilities

• Leads a customer-focused culture to deepen client relationships.
• Manages quality and efficiency of daily operations.
• Creates an environment for effective operations aligned with bank values.

Skills

Relationship Building

Problem Solving

Analytical Skills

Organizational Skills

Decision Making

Attention to Detail

Adaptability

Education

Post-secondary education in Business or Finance

Tools

MS Office

Power BI

SharePoint

Job description

Requisition ID: 224569

Join a purpose-driven, winning team committed to results within an inclusive and high-performing culture.

Senior Manager, Operations and Sales Support, Scotia Leasing, Canadian Business Banking

Purpose

Leads the Scotia Leasing Sales and Product Support operations, ensuring the execution and delivery of business strategies, plans, and initiatives in compliance with regulations, policies, and procedures.

Contributes to the success of Canadian Business Bank through partnership support and collaboration. Champions a customer-focused culture and maintains bank safety. Supports Scotia Leasing, a division of Canadian Business Banking, in developing and maintaining the leasing portfolio across Small Business, Commercial, and Corporate divisions.

Accountabilities

1. Leads and promotes a customer-focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
2. Manages the quality and efficiency of daily operations, ensuring controls and risk management processes are in place. Delivers client service to Scotia Leasing clients.
3. Considers the bank’s risk appetite and culture in daily activities and decisions.
4. Leads and manages direct reports, builds a cohesive team, and optimizes human resources to support business goals.
5. Creates an environment for effective and efficient operations aligned with Scotiabank’s values, code of conduct, and global sales principles, ensuring controls meet operational, compliance, AML/ATF, sanctions, and conduct risk obligations.
6. Builds a high-performance environment, implements a people strategy to attract, retain, develop, and motivate the team, fosters inclusivity, and manages succession planning.

Attributes for this role

• Flexible and adaptable to environment and business needs.
• Strong relationship-building skills.
• Curious to find ways to assist customers and partners.
• Willing to complete industry-related courses supported by tuition reimbursement and learning groups.
• Excellent administrative, organizational, analytical, and decision-making skills.
• Committed to ongoing learning about the business, products, policies, and market.
• Attention to detail to mitigate risks.
• Judgment in applying policies and procedures to provide excellent service while maintaining safety.
• Strong problem-solving skills with independent analysis and solutions within policy parameters.
• Ability to develop strategic relationships and influence decisions aligned with bank strategies.
• Contribute to an inclusive culture supporting psychological safety and diversity.

Education / Experience / Other Information

• Post-secondary education in Business or Finance.
• Experience in leasing, with exposure to transaction structuring an asset.
• Proven leadership and people management experience.

Other Information

• Strong management, organizational, analytical, and decision-making skills.
• Ability to prioritize and adapt work demands.
• Creative problem-solving skills.
• Interpersonal skills.
• Proficiency with MS Office, Power BI, SharePoint.
• Knowledge of bank commercial products, pricing, security documentation, and basic credit understanding related to leasing is preferred.

Reporting Relationships

Primary Manager: Director, Workplace, Technology & Operations

• Direct Reports (3): Managers of Equipment Financing, Portfolio Management, and Special Projects.
• Shared Reports: Oversees an operations team of approximately 18 FTE.

Working Conditions

Standard office environment with a hybrid work arrangement, subject to change. Non-standard hours may occur.

Location

Canada, Ontario, Toronto

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future," helping customers and communities succeed through diverse financial services.

We value the unique skills and experiences each individual brings and are committed to an inclusive environment. Accommodations are available during recruitment. Candidates must apply online. Only shortlisted candidates will be contacted.