Senior Manager, Operations

Fort York Food Bank; Toronto; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits after probation

Vacation entitlement after probation

Job summary

Fort York Food Bank in Toronto, ON is seeking a Senior Manager of Operations to oversee day-to-day food bank operations, lead staff and volunteers, and ensure safe, client-centered service delivery.

This on-site, full-time role requires strong organizational, budgeting, and community partnerships, with salary range CAD 60,000–80,000 and benefits after a 3-month probation.

Qualifications

• Operations oversight and service delivery leadership.
• Staff leadership and team development.
• Volunteer leadership and engagement.
• Systems, processes and performance improvement.
• Partnerships, community engagement and client-centred approach.

Responsibilities

• Oversee daily operations to ensure safe, efficient, client-centred service delivery.
• Lead a team that distributes food baskets and prepares meals.
• Ensure compliance with food safety, health and safety, and organizational policies.
• Contribute to procurement, inventory systems and warehouse operations.

Skills

Operations management

Staff leadership

Volunteer management

Systems & processes

Budgeting

Job description

Senior Manager, Operations — Fort York Food Bank

Toronto, ON • Full-time

Salary range will be $60,000 to $80,000 commensurate with experience. Health benefits as well as vacation entitlement will be provided following a 3-month probationary period.

About Fort York Food Bank

Fort York Food Bank (FYFB) is a registered charity dedicated to restoring dignity and integrity to those experiencing poverty. We provide food, essential resources, and connections to services that help people improve their quality of life.

Position Summary

FYFB is seeking an experienced **Senior Manager**to oversee food bank operations. The Senior Manager will be responsible for meeting operational goals, contributing to informed decision‑making as well as building a cohesive team of staff & volunteers. The position would be substantially on‑site at our location.

Working closely with staff, volunteers, the Board of Directors, and advisory committees, the Senior Manager leads the effective delivery of FYFB’s services. The successful candidate will be organized, innovative and collaborative. They will have a demonstrated ability to strengthen organizational culture by leading a strong, cohesive team and foster meaningful volunteer leadership and engagement.

Key Responsibilities Operational Oversight & Service Delivery

• Oversee daily operations to ensure safe, efficient, client‑centred service delivery.
• Lead a team that distributes food baskets to clients (in person or delivered) and prepares meals.
• Ensure compliance with food safety, health and safety, and organizational policies
• Contribute to FYFB’s work on food procurement, inventory systems and warehouse operations.

Staff Leadership & Team Development

• Build and support a staff team through communication, coaching, and performance management.
• Manage employment processes and documentation for a staff team of 5+.

Volunteer Leadership & Engagement

• Lead volunteer management, including recruitment, onboarding, scheduling, and appreciation.
• Organize and motivate large volunteer teams to ensure the efficient operation of FYFB and support for clients.
• Foster meaningful volunteer leadership and participation to maintain volunteer engagement.

Systems, Processes & Performance

• Improve operational processes, policies, and systems.
• Assist in establishing and monitoring operational budgets.
• Prepare and contribute to performance reporting.

Partnerships, Community Engagement, Information & Referral (I&R) Services

• Build relationships with community partners, service providers, and other stakeholders.
• Drive the development of Information & Referral services through volunteers and community partners.
• Collaborate with the Board and advisory committees on organizational priorities.

Qualifications

1. Operations Oversight & Service Delivery: 3 - 5 years of operations management experience, ideally in nonprofit, food security, or community services. Experience with inventory management, budgeting, and operational planning.
2. Staff Leadership & Team Development: Experience in managing a staff team of 5+ including employment processes and documentation.
3. Volunteer Leadership & Engagement: Experience in managing large volunteer teams.
4. Systems, Processes & Performance: Strong organizational and problem‑solving skills. Strong communication and relationship‑building skills.
5. Partnerships, Community Engagement & Client‑Centred Approach: Collaborative, innovative, and committed to client‑centred service.