Senior Manager Operational Risk

RBC; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading financial institution is seeking a Senior Manager for Operational Risk Management. This role involves identifying and mitigating risks, ensuring compliance, and advising senior management. The ideal candidate will have extensive experience in financial services and operational risk, with strong analytical and communication skills. Join a dynamic team that values growth and collaboration, and enjoy comprehensive benefits.

Benefits

Opportunity to make a lasting impact

Work in a dynamic, collaborative, and high-performing team

Progressively greater responsibilities

Comprehensive Total Rewards Program

Supportive leadership for your development

Qualifications

• 5+ years in financial services implementing risk practices.
• Strong understanding and experience in Operational Risk Management.

Responsibilities

• Ensure compliance with operational risk policies and procedures.
• Identify control weaknesses and support development of action plans.
• Implement and execute Operational Risk programs.

Skills

Communication

Long Term Planning

Operational Risks

Risk Management

Risk Control

Education

University degree or equivalent

Job description

Job Summary

This Senior Manager role focuses on identifying and measuring organizational, physical, and financial risks. You will implement programs and processes to minimize these risks, ensure effective internal controls, and maintain compliance with regulatory requirements. You will advise senior management to help them anticipate and manage operational risks effectively, ensure the adequacy of the control environment within Personal Banking, and help design controls to mitigate risks. This role holds the first line of defense responsibility for operational risk, supporting the Personal Banking Business Unit in risk mitigation.

What will you do?

• Ensure compliance with operational risk policies, standards, and procedures alongside the Director, Operational Risk.
• Maintain relationships with risk, governance, and control teams across all defense lines; review and act on issues and trends from reports.
• Support compliance with Enterprise Operational Risk Standards and policies.
• Identify control weaknesses, support the development of action plans, and improve controls and documentation.
• Participate in end-to-end product risk assessments.
• Provide guidance on change risk assessments for projects, identify control optimization opportunities, and evaluate risk impact.
• Implement and execute Operational Risk programs, including event analysis, issue management, and risk assessments.
• Analyze external events, collaborate with the business to identify similar exposures, assess impacts, and develop mitigation strategies.
• Review internal risk events, evaluate process failures, and set action plans.
• Identify opportunities for process risk assessments and control self-assessments (RCSA).
• Use knowledge of business strategies and policies to identify key risk exposures and assess their impact.
• Coordinate targeted operational risk assessments with relevant groups.
• Support management in developing and challenging action plans for operational and regulatory issues.

What you need to succeed?

Must-have:

• Strong understanding and experience in Operational Risk Management.
• 5+ years in financial services implementing risk practices.
• Knowledge of Personal Banking operations; experience in Operations is a plus.
• Excellent verbal and written communication skills.
• Strong analytical and critical thinking skills with the ability to analyze data and provide insights.
• Experience in complex, matrix environments managing diverse stakeholders.
• Ability to build partnerships, adapt, and develop relationships in a hybrid environment.

Nice-to-have:

• University degree or equivalent.
• Experience in Project Management or Consulting.

What’s in it for you?

We foster a culture of growth, collaboration, and community impact. Our benefits include:

• Opportunity to make a lasting impact.
• Work in a dynamic, collaborative, and high-performing team.
• Progressively greater responsibilities.
• Comprehensive Total Rewards Program.
• Supportive leadership for your development.

Job Skills

Communication, Long Term Planning, Operational Risks, Risk Management, Risk Control