Senior Manager of Quality Systems

Taproot Community Support Services; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

Taproot Community Support Services is seeking a Senior Manager of Quality Systems to ensure excellence through policy governance and quality assurance. The ideal candidate will lead initiatives that enhance service delivery while fostering collaboration among diverse stakeholders. This permanent full-time position offers a flexible schedule and the opportunity to make a meaningful impact within the community.

Benefits

Paid vacation and benefits

Defined benefit pension plan

Professional development opportunities

Employee and Family Assistance Program

Long Service Milestone rewards

Employee referral bonus program

Qualifications

• Minimum 5 years of experience in quality systems and policy development.
• Supervisory or team leadership experience required.
• Proven experience in writing competitive proposals.

Responsibilities

• Lead policy development and governance to ensure compliance.
• Manage operational documents and maintain consistency across the organization.
• Supervise and support the Quality Assistant.

Skills

Policy Development

Quality Assurance

Data Analysis

Proposal Writing

Team Leadership

Regulatory Compliance

Education

Bachelors degree in Health Services or related field

Tools

SharePoint

Job description

At Taproot Community Support Services we believe in empowering individuals families and communities to thrive. As a Certified B Corp social services agency we use the power of business to create meaningful change. Since 1984 our organization has grown steadily serving individuals across Alberta British Columbia and Ontario through over 90 contracts.

Our team of over 700 dedicated staff provides community-based services to children families at-risk youth and persons with diverse abilities. We proudly serve approximately 1600 individuals each year through over 125 services with revenues exceeding $50 million.

The Position

The Senior Manager of Quality Systems is a strategic and operational leader responsible for advancing organizational excellence through quality assurance policy governance proposal development and health and safety initiatives. This role ensures organizational systems and practices reflect industry best practices legislative requirements accreditation standards and Taproots strategic goals.

The Senior Manager works cross-functionally to support quality improvement initiatives and collaborates with internal stakeholders to build systems that enhance service delivery and organizational learning. The role reports to the Chief Operating Officer works collaboratively with the Quality Improvement Specialist and oversees the Quality Assistant.

Schedule :

One (1) permanent full-time position with a weekly schedule of 40 hours.

Working Monday through Friday 0830-1630 (flexible)

Flexibility will be offered for hybrid candidates located in Maple Ridge BC or Edmonton AB.

The successful candidate embodies Taproots values :

We are stronger together

We lead with optimism

We embrace challenges

We respect all voices

We go above and beyond

In Your Role You Will

Policy Development & Governance : Lead the creation review and maintenance of organizational policies and procedures ensuring compliance with legislation regulatory bodies accreditation standards and internal objectives. Aid staff in understanding and interpreting policies and procedures.

Document Forms & Manuals Oversight : Manage the development approval and maintenance of operational forms program manuals and internal documents to support consistency clarity and accessibility across the organization. Provide documentation support for accreditation and Taproots Support Model.

Occupational Health & Safety (OHS) : Lead OHS initiatives in collaboration with the Health & Safety Advisory Board ensuring a strong culture of safety and regulatory compliance.

Proposal Writing & RFP Coordination : Lead the design writing and submission of detailed and persuasive proposals in response to RFPs and funding calls. Coordinate internal contributions and ensure timely compelling submissions.

Privacy & Risk Management : Collaborate with senior leadership to ensure integration of privacy risk and ethical considerations within all quality systems and documentation.

Team Leadership & Oversight : Supervise coach and support the Quality Assistant. Promote accountability growth and cross-functional collaboration.

Reporting & Communication : Develop concise actionable reports and presentations for leadership on risks documentation status and proposal activity.

• Prior to confirmation of employment all applicants must provide a copy of a current Criminal Record Check and / or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

Bachelors degree in Health Services Public Administration Social Sciences Public Policy or related field

Supervisory or team leadership experience

Minimum 5 years of experience in quality systems policy development or compliance in nonprofit social services or healthcare

Proven experience creating and maintaining policy frameworks and operational documents

Demonstrated success in writing and submitting competitive proposals and RFP responses

Analytics skills with ability to interpret data identify trends and opportunities for improvement

Excellent written verbal and analytical communication skills

Strong interpersonal skills with the ability to engage diverse stakeholders

Ability to foster a cooperative work environment work effectively both independently and as a member of a team and adapt to a variety of schedules and working conditions.

Knowledge of LEAN Six Sigma ISO or other quality improvement methodologies

Experience managing the full RFP process lifecycle

Familiarity with occupational health & safety and privacy regulation

Familiarity with Accreditation (e.g. CARF)

SharePoint administration

Records maintenance and database maintenance skills

What Taproot Community Support Services Does

At Taproot your work makes a real difference. As an employee-owned organization we believe in collaboration transparency and personal accountability. We create space for growth recognize contributions and value every voice. Our services help individuals and families thrive in their communities by fostering independence connection and growth. These include :

Community-based homes and residential care

Supportive independent living

Family support services

Day programs community involvement and employment

Behavioural emotional and mental health support

• Work / life balance
• Learning and career development opportunities
• Competitive wages and salaries
• Paid vacation and benefits for eligible employees
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
• Matching RRSP plan for eligible employees within Alberta
• Professional development opportunities and job-related training
• Employee and Family Assistance Program
• Long Service Milestone rewards
• Employee referral bonus program

For more information on Taproot Community Support Services visit our website :

No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you! Please apply.

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer we prioritize diversity equity and inclusion across all operations. Were seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.

Required Experience :

Senior Manager

Key Skills

Disaster Recovery,Business Process,SQL,Active Directory,VMware,Customer Service,Information Technology,data integrity,Windows,Project Management,Troubleshoot,System Administration,Management System,Procedures,hardware

Employment Type : Full-Time

Experience : years

Vacancy : 1

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Senior Manager Quality • Maple Ridge, Alberta, Canada