Senior Manager, Loyalty, Promotions & Sampling (15- Month Contract)

LVMH Group; Toronto; Hybrid; CAD 126,000 - 141,000; Full time

Benefits offered by this job

Caring Community.

Fulfilling Path.

Meaningful Work.

Job summary

Sephora Canada is seeking an experienced Senior Manager, Loyalty, Promotions & Sampling to lead Beauty Insider programming in Canada and drive both retail and e-commerce growth. You will connect local and North American loyalty initiatives, bringing sampling, points and promotions to life with data-driven insights.

With 8+ years in loyalty or marketing, you will lead a cross-functional team in a hybrid, Canada-based role, shaping strategy, budgets, and program governance while collaborating

Qualifications

• 8+ years of relevant experience in loyalty, promotions, or marketing.
• 3+ years of experience leading a team and managing cross-functional programs.
• Strong data analysis skills with proficiency in Excel, Smartsheet, PowerPoint, Tableau and Adobe Analytics.

Responsibilities

• Lead Beauty Insider programming in Canada, driving loyalty, sampling and promotions.
• Own the loyalty partnerships and end-to-end activations from strategy to launch.
• Analyze promotional performance and build learning agendas to optimize programs.
• Collaborate with Analytics for forecasting and budget reviews.

Skills

Team leadership

Cross-functional programs

Data analysis

Excel

Tableau

Power BI

Smartsheet

Adobe Analytics

Communication

Time management

Tools

Smartsheet

Tableau

PowerPoint

SharePoint

Monday.com

Ziflow

Excel

Job description

Senior Manager, Loyalty, Promotions & Sampling (15- Month Contract)

Senior Manager, Loyalty, Promotions & Sampling (15- Month Contract)

Profile

Job ID: 294583

Job Type: Full Time, 15-Month Contract

Function: Marketing

Working Model: Hybrid

Vacancy Status : This position is for an existing, open vacancy

Belong to Something Beautiful

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Ready for a career glow up? As Senior Manager, Loyalty, Promotions & Sampling, you’ll lead Beauty Insider programming in Canada to help drive our retail and e-commerce business. You’ll connect the dots across local and North American loyalty initiatives, bringing programs like sampling, points, and promotions to life in ways that engage clients and deepen their love for Sephora. With curiosity, creativity, and a data-driven mindset, you’ll turn insights into meaningful experiences for new and existing clients.

What You’ll Do:

• Act as the Beauty Insider expert and loyalty thought leader for Canada, using data and insights to engage, advocate, and communicate effectively with cross-functional teams in a highly matrixed organization.
• Own the holistic Beauty Insider programming calendar, including leveraged and local promotions, sampling, and loyalty initiatives.
• Lead end-to-end execution of loyalty partnerships and activations, ensuring seamless delivery from strategy through launch.
• Analyze promotional performance to inform business decisions and build learning agendas that optimize and evolve programs.
• Represent Canadian loyalty needs in technology projects, ensuring the right business input, visibility, and subject matter expertise.
• Oversee sampling strategy and programs in partnership with Inventory, Logistics, Merchandising, E-commerce, and other key teams.
• Lead the Rewards Bazaar strategy through strong planning, forecasting, cross-functional influence, and partnership.
• Stay closely connected to industry trends, loyalty programs, and client offerings to identify opportunities for innovation.
• Partner with Analytics to support forecasting and monthly budget reviews, providing promotional benchmarks and inputs for promotion and sampling sales forecasts.
• Develop reports, evaluate results, and share insights on monthly, quarterly, and annual cadences, including program hindsight and recommendations.
• Monitor project milestones and timelines, coordinating corrective actions or contingency plans to keep work on track.
• Partner with Compliance to ensure all Canadian promotional campaigns meet legal and regulatory requirements.
• Develop direct and indirect team members by setting clear goals, supporting career growth, and guiding project and task ownership for three or more direct reports.

What You’ll Bring:

• 8+ years of relevant experience, with 3+ years of experience managing a team
• Proven ability to lead complex, cross-functional programs
• Strong data analysis skills, with proficiency in Excel, Smartsheet, PowerPoint, Tableau, Adobe Analytics, and other analytics tools
• Strong technical skills across MS Office, Smartsheet, Tableau, SharePoint, Monday.com, and Ziflow preferred
• Clear and effective written and verbal communication skills
• Exceptional organization skills and attention to detail
• Strong time management skills, with the ability to balance multiple priorities
• A positive, can-do mindset and a hands-on approach to getting things done
• A personable, flexible approach that adapts to changing business needs
• Passion for Sephora, our programs, clients, Beauty Advisors, and marketing
• Comfort and confidence using digital and AI-enabled tools responsibly in day-to-day work

#FSCHIRING

What You’ll Get:

• Caring Community. You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward – together, united in beauty.
• Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
• Meaningful Work. As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

Eligibility requirements apply to certain benefits and may vary depending on job classification and length of employment.

• Wealth. We’re passionate about pay equity and transparency. The compensation ranges between CAD$126,000.00 - CAD$141,000.00. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.
• Health. Choose a healthcare plan to fit you and your family’s needs with medical, dental, vision, life, and disability coverage. Access to our Well-Being@Sephora program to support your mental, financial, physical, and social well-being.
• Balance. You’ll be trusted to find the perfect blend of work/life balance that actually works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
• Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
• Perks. Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
• Support. Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

• Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
• The House provides a superior selection of quality products and always keeps pace with the latest trends.
• The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
• With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
• At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.