Senior Manager, Learning Design & Delivery - Toronto, ON

Scotiabank; Toronto; Presencial; CAD 120 000 - 170 000; Tempo integral

Resumo da oferta

Scotiabank, Toronto, is seeking a Senior Manager in Learning Design & Delivery to lead Wealth Management learning programs, including onboarding and advisor development. You will manage program delivery, coordinate stakeholder communication, and drive KPI reporting to align with strategy.

The role involves recruiting, coaching, and onboarding program associates, coordinating exams, and exploring AI-driven efficiencies across programs. Fluency in English/French is an asset.

Qualificações

• Bachelor’s degree or post-secondary diploma.
• Bilingual English/French (written and oral) an asset.
• Strong presentation and facilitation skills.
• People management experience and/or onboarding activity experience an asset.
• Experience in financial services or wealth management preferred.

Responsabilidades

• Champions a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Design, develop and manage all project plans, schedules and logistics associated with training programs. Facilitates sessions and activities as required.
• Track and report on KPIs for program success and adapt program as business needs evolve.
• Develop and maintain strong communication with business leads/leadership to promote program milestones and drivers of success.
• Coordinate onboarding of Program associates including recruitment, staffing, onboarding, placement, and coaching.
• Coordinate interview processes across business lines and liaise with Sales Management teams and Campus Recruitment as required.
• Plan and coordinate exams and courses required for mandated designations and accreditation.

Conhecimentos

Presentation skills

Facilitation skills

People management

Recruiting experience

Formação académica

Bachelor’s degree or post-secondary diploma

Descrição da oferta de emprego

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Title: Senior Manager, Learning Design & Delivery - Toronto, ON

Requisition ID: 277652
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Contributes to the overall success of Scotia Wealth Management and the Training and Development team by providing leadership of Wealth Management learning programs, including onboarding and advisor development programs. Collaborates with business partners and the Practice Excellence team to lead program management, and delivery ensuring alignment to strategy.

Accountabilities

• Champions a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Design, develop and manage all project plans, schedules and logistics associated with training programs. Facilitate relevant sessions and activities as required.
• Track and report on KPIs for program success and adapt program as business needs evolve.
• Develop and maintain strong communication/relationships with business leads/leadership to proactively promote and position Program milestones, drivers of success, and mandate
• Work with key stakeholders across Scotia Wealth Management to establish and communicate standards, reporting, and tracking to ensure successful onboarding of Program associates. This includes managing the ongoing cycle of recruiting, staffing, onboarding, placement, and coaching of Associates within the Program ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business.
• Facilitate and coordinate interview process across business lines; interview and track program candidates, and liaise with Sales Management teams and Scotiabank Campus Recruitment as required.
• Facilitate the planning and coordination of all exams, courses required by Associates related to mandated designations and professional accreditation. Liaise with industry associations accordingly to ensure seamless administration.
• Coordinate and execute on communication strategy pertaining to the Program.
• Provide regular coaching to trainees on career path and skill development.
• Work with trainee development plans and Business line sponsors to ensure trainees are receiving the appropriate development while in the program.
• Works to identify and leverage AI to create efficiencies across programs.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education & Experience

• Bachelor’s degree or post-secondary diploma
• Bilingual English/French (written and oral) an asset
• Strong Presentation and facilitation skills
• People management experience and/or experience in recruiting or managing employee onboarding activities/programs an asset
• Experience in managing sales or the sales process an asset
• Relevant experience in financial services or wealth management preferred; ideal candidate will have in depth understanding of brokerage/wealth management industry, which may include sales management & administration

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.