Senior Manager, IT Operations

Affinity; Vancouver; On-site; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Job summary

Affinity Group seeks a Senior Manager, IT Operations to lead infrastructure, security, and service delivery. You will drive cloud roadmaps, manage risk, and enable AI-enabled development while guiding vendors and internal teams.

The role requires hands-on leadership, deep security practices, and a track record of operational excellence in a fast-paced consulting environment.

Qualifications

• 7+ years of progressive IT operations and technology leadership experience.
• Experience leading infrastructure, cybersecurity, and service desk functions.
• Hands-on experience with Microsoft 365, Azure, cloud services, IAM, endpoint management, and cybersecurity.
• Experience building infrastructure for modern app development, automation, and AI initiatives.

Responsibilities

• Lead Infrastructure, Security, and Service Desk functions to ensure service reliability.
• Develop and execute infrastructure and cloud roadmaps aligned with business goals.
• Oversee risk, incident, change, and escalation management across tech ops.
• Partner with vendors and internal teams to enable AI and secure development.
• Drive continuous improvement in end-user experience and operational maturity.

Skills

IT Operations Leadership

Infrastructure & Cloud Management

Cybersecurity & Risk Management

Service Delivery Excellence

AI Platform Enablement

Vendor & Contract Management

Business Continuity & DR

Strategic Planning & Execution

Team Leadership & Coaching

Continuous Improvement

Education

Bachelor's or Diploma in IT/CS

Tools

Microsoft 365

Azure

Cloud Services

Identity & Access Mgmt

Endpoint Management

Cybersecurity Technologies

Job description

Job Description

The Senior Manager, IT Operations is responsible for the leadership, security, reliability, and continuous improvement of the organization's technology operations. This role oversees infrastructure, cybersecurity, service desk operations, workplace technology, and managed service providers, ensuring technology services are secure, resilient, and aligned with business needs. Working closely with the CIO, the Senior Manager develops and executes operational roadmaps, manages technology risk, and enables the firm's digital transformation initiatives through modern infrastructure, strong security practices, and operational excellence. The successful candidate is an experienced technology leader with hands-on expertise in cloud, infrastructure, cybersecurity, and IT service delivery. They are equally comfortable leading teams, engaging vendors, and providing strategic direction while remaining capable of driving complex technical initiatives.

Responsibilities

IT Operations & Service Delivery

• Lead Infrastructure, Security, and Service Desk functions.
• Ensure the availability, performance, reliability, and security of technology services.
• Establish and monitor service levels, operational metrics, and support processes.
• Drive continuous improvement of service delivery and end-user experience.
• Oversee incident, problem, change, and escalation management.

Infrastructure, Cloud & Technology Platforms

• Develop and execute infrastructure and cloud roadmaps aligned with business objectives.
• Ensure appropriate capacity, resiliency, backup, disaster recovery, and business continuity capabilities.
• Lead infrastructure modernization and technology lifecycle management initiatives.
• Evaluate and implement technologies that improve operational efficiency and scalability.

Cybersecurity & Operational Risk

• Lead operational cybersecurity programs, including vulnerability management, endpoint security, identity management, monitoring, and incident response.
• Identify and remediate infrastructure, application, and operational technology risks.
• Ensure security controls and governance practices are embedded across technology platforms and operational processes.
• Partner with internal and external stakeholders to continuously strengthen the organization's security posture.

AI Platform Enablement & Secure Development

• Establish technology foundations that support AI, automation, and modern software development initiatives.
• Implement governance, security controls, and monitoring practices to mitigate risks associated with AI platforms, AI-assisted development, and emerging technologies.
• Partner with development, architecture, and product teams to enable secure, scalable, and compliant AI and automation solutions.
• Support the infrastructure and operational requirements of the organization's long-term data, automation, and AI strategy.

Leadership & Vendor Management

• Lead, coach, and develop operational technology staff.
• Manage relationships with vendors, managed service providers, and technology partners.
• Oversee operational budgets, contracts, licensing, and technology investments.
• Foster a culture of accountability, service excellence, continuous improvement, and security awareness.

Qualifications

Experience

• 7+ years of progressive IT operations and technology leadership experience.
• Experience leading infrastructure, cybersecurity, and service desk functions.
• Hands-on experience with Microsoft 365, Azure, cloud services, identity and access management, endpoint management, and cybersecurity technologies.
• Experience building and supporting infrastructure for modern application development, automation, and AI initiatives.
• Experience implementing security controls and remediating risks associated with cloud services, software development, and AI-assisted development.
• Experience managing vendors, managed services, and enterprise technology environments.

Education & Certifications

• Degree or diploma in Information Technology, Computer Science, or a related field.
• ITIL, CISSP, Azure, Microsoft, or other relevant certifications are considered an asset.

Core Competencies

• IT Operations Leadership
• Infrastructure & Cloud Management
• Cybersecurity & Risk Management
• Service Delivery Excellence
• AI Platform & Secure Development Enablement
• Vendor & Contract Management
• Business Continuity & Disaster Recovery
• Strategic Planning & Execution
• Team Leadership & Coaching
• Operational Excellence & Continuous Improvement

About Affinity

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need. For more information on Affinity, please visit www.affinity-group.ca

Job Number: 13876