Senior Manager, Insurance Operations & Compliance

Coastal Community Credit Union; Nanaimo; Remote; CAD 92,000 - 138,000; Full time

Job summary

Join a leading financial services organization as a Senior Manager in Insurance Operations & Compliance. This role focuses on strategic oversight, ensuring compliance, and fostering a collaborative work environment. Ideal candidates will have extensive experience in the insurance industry and strong leadership skills. Enjoy the flexibility of remote work while contributing to a team dedicated to operational excellence and community impact in British Columbia.

Benefits

Employer-paid RRSP contribution

Support for education and training

Banking perks

Comprehensive total rewards package

Work/life balance

Qualifications

• 10 years' experience in the insurance industry.
• Eligible for Level 3 General Insurance License.
• Superior knowledge of personal and business insurance.

Responsibilities

• Liaise with senior management to address audit gaps.
• Provide leadership in operational and compliance areas.
• Report audit and compliance results to senior management.

Skills

Leadership

Collaboration

Risk Management

Compliance

Education

Bachelor's Degree or Diploma

Level 3 General Insurance License

Canadian Accredited Insurance Brokers (CAIB)

Chartered Professional Insurance (CIP)

Tools

EPIC

EZ ITV

Applied Rater

ICBC Software

Microsoft Office

Job description

Posting Deadline :

Please submit your application by 11:59 PM PST, May 7, 2025

Position Type :

Temporary

Duration :

Approximately twelve (12) months

Together, Let's Do Great Things!

Holdco is a joint venture between Coastal Community Insurance Services and Interior Savings Insurance Services. Both organizations operate as separate legal entities, each maintaining their own local focus and branding. We are looking for a Senior Manager, Insurance Operations & Compliance to join our leadership team. If you're passionate about leadership, collaboration, risk management, compliance, and regulatory excellence, we'd like to hear from you!

This opportunity offers the ability to work remotely from anywhere in British Columbia. Preference for candidates based on Vancouver Island.

What's the role?

As a Senior Manager, Insurance Operations & Compliance, you'll support Holdco's vision of operational and compliance excellence through strategic oversight and leadership. You'll work closely with key stakeholders, including Insurance Senior Management and Regional Managers, to ensure alignment with our strategic direction and standards.

Your duties will include :

Operations & Compliance

• Liaise with senior management to address audit gaps and ensure compliance.
• Provide leadership in operational, compliance, and strategic areas.
• Oversee regulation updates, compliance, and license renewals for insurance subsidiaries.
• Manage organizational policies to ensure regulatory compliance and updates.
• Is the Nominee for one or more of the subsidiaries of Holdco

Leadership

• Foster a collaborative and innovative work environment.
• Develop workforce strategies for performance management and talent retention.
• Align operational goals with corporate vision and communicate decisions to direct reports.

Administration and Reporting

• Direct compliance adherence among direct reports and managers.
• Report audit and compliance results to senior management and recommend solutions.
• Ensure agency compliance with regulatory requirements and provide ongoing reporting.

What are we looking for?

• Successful completion of a bachelor's degree or diploma in a related discipline.
• Eligible for Level 3 General Insurance License, with Canadian Accredited Insurance Brokers (CAIB) held for a minimum of five years or Chartered Professional Insurance (CIP) designation.
• 10 years' experience in the insurance industry

Ideally, you are a flexible, collaborative team player with :

• Solutions-based leadership with the ability to overcome obstacles and seek solutions for the end user.
• Superior knowledge of personal and business insurance, policies, practices, procedures, and general agency operations with advanced knowledge of Holdco subsidiaries' specific policies and procedures.
• Solid understanding of the competitive environment in the financial marketplace.
• Thorough understanding of credit union insurance operations, principles, and values.
• Solid understanding of Provincial Regulations governing the insurance and financial industry.
• Advanced technical knowledge of insurance systems including EPIC, EZ ITV, Applied Rater, and ICBC Software with a minimum of 10 years' working experience.
• Proficient in Microsoft Office products.

Who are we?

Holdco is a joint venture between Coastal Community Insurance Services and Interior Savings Insurance Services. Both organizations operate as separate legal entities, each maintaining their own local focus and branding.

About Interior Savings

Interior Savings is a member-owned, democratically-controlled credit union dedicated to creating local money while helping to build vibrant communities. Through its 21 branches, 16 insurance offices, Member Service Centre, and two Commercial Services Centres, the Credit Union offers personal and commercial banking and a full range of insurance and wealth management services to more than 70,000 members across 14 communities in the BC Interior. In the last 15 years, Interior Savings has returned $58.7 million to members through its Member Rewards Program and invested nearly $8 million in support of community programs.

About Coastal Community

Improving financial health, enriching lives, and building healthier communities are at the core of who we are and what we do at Coastal Community Credit Union (CCCU). With these focus areas, we continue to grow as the largest financial services organization based on Vancouver Island and the Gulf Islands, while remaining among the largest credit unions in British Columbia. To help our members and clients improve their financial health, CCCU's family of companies offers a wide range of products, services, and expertise in personal, business, and commercial banking, general and commercial insurance, and wealth management.

• As an Island-based business, we're committed to making meaningful differences in our communities. CCCU continues to support community through donations, sponsorships, scholarships, and fundraising efforts totaling over half a million dollars annually.

At Coastal Community, we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual's unique experience and perspective, empowering individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences. We offer a comprehensive total rewards package and a workplace culture that values work/life balance, extended benefits, an employer-paid RRSP contribution of 11.50%, support for education and training, banking perks, and more. Join us and be part of a community that values your growth and success!

Career Band Range (Annual Salary): $92,700.00 to $137,579.00

The posted salary range reflects a broad career band encompassing various roles within our organization. Your final compensation will be tailored to your skills, experience, and role responsibilities.

If this role resonates with your passion and skills, we would love to hear from you!