Senior Manager ICT Delivery & Technical Operations

Socket.dev; Toronto; Hybrid; CAD 140,000 - 165,000; Full time

Benefits offered by this job

Generous paid time off

Medical, Dental, Vision benefits

RRSP with company match

Education Assistance Program

Hybrid work schedule

Life insurance and disability benefits

Job summary

DNV Business Assurance North America seeks a Senior Manager, ICT Delivery & Technical Operations to lead and optimize delivery across North America, ensuring quality, client satisfaction, and scalable operations. The role guides auditors, technical experts, and project managers in a dynamic, remote-enabled environment.

The position reports to senior leadership and is based remotely with offices in Toronto, Calgary, or Vancouver, with up to 10% travel.

Qualifications

• Bachelor's degree in a related field (as listed).
• Minimum of seven (7) years of relevant experience.
• Experience with ISO management system audits and ICT assurance services.
• Experience leading an audit delivery function with people leadership.
• Strong operational and project management capabilities.
• Strong written and verbal English communication skills.

Responsibilities

• Lead ICT delivery and technical operations across Canada and USA.
• Provide technical leadership and governance for ISO/IEC standards and related ICT assurance services.
• Lead and manage the ICT delivery organization including auditors and project managers.
• Establish clear expectations for auditor performance and customer experience.
• Own workforce capacity and delivery improvement.
• Serve as executive delivery sponsor for major ICT clients.
• Contribute to leadership and development of the business.

Skills

Leadership

Project management

Audit delivery

ISO standards

English communication

Education

Bachelor's degree in Cybersecurity, Information Security, Information Systems, Computer Science, Information Technology, Engineering, Business Administration, Accounting or a related field.

Job description

DNV Business Assurance North America is expanding its ICT and information security certification business, including ISO/IEC 27001, ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, and related assurance services.

DNV Business Assurance North America is seeking a Senior Manager, ICT Delivery & Technical Operations is the senior leader accountable for the overall delivery, technical quality, client-facing execution, client satisfaction, and operational performance of DNV’s ICT certification services across North America. The role leads and directly manages the ICT delivery organization, with ICT auditors, technical experts, project managers, and other delivery resources reporting into the position.

The Senior Manager is responsible for ensuring services are delivered safely, consistently, on time, and in accordance with client commitments, accreditation requirements, certification rules, and DNV procedures. The role owns delivery capacity, audit quality, operational consistency, resource effectiveness, and the customer experience across the ICT service portfolio. This role contributes to business strategy, organizational development, capability building, investment and resource decisions, and scaling ICT delivery capabilities to support the continued growth of the business.

This is an opportunity to help build and scale a growing service line. As DNV’s ICT portfolio expands, the role is expected to evolve with the business, offering increasing responsibility and influence across people leadership, technical operations, client delivery, and service development.

This is a remote position that is based out of one of our DNV offices in Toronto, ON, Calgary, AB or Vancouver, BC with travel up to 10% domestic or international.

Further details regarding role-specific requirements will be shared during the interview process.

What You'll Do

• Lead ICT delivery and technical operations across Canada and USA with accountability for capacity, resource utilization, audit quality, delivery consistency, client-facing execution, client satisfaction, operational effectiveness, and successful completion of client commitments.
• Provide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services, including ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, and TISAX. Maintain oversight of audit quality, technical reviews, nonconformities, certification recommendations, complex technical matters, and compliance with applicable accreditation and DNV requirements.
• Lead and directly manage the ICT delivery organization, including auditors, technical experts, project managers, and other delivery resources. Build a high-performing team through recruitment, onboarding, workforce planning, competence development, auditor qualification and calibration, performance management, coaching, and succession planning.
• Establish clear expectations and accountability for auditor performance, technical competence, delivery quality, customer experience, and professional conduct, while maintaining an environment that supports collaboration, development, and continuous improvement.
• Own workforce capacity and delivery improvement, aligning resources and technical capabilities with client demand and business growth. Monitor delivery performance and implement scalable processes, tools, and operating practices that improve efficiency, audit completion, report turnaround, quality, and resource effectiveness.
• Serve as executive delivery sponsor for strategically important ICT clients, maintaining oversight of major, complex, multi-site, or global programs and accountability for delivery excellence, program governance, customer satisfaction, risk management, and timely resolution of escalated issues.
• Contribute to the leadership and development of the business help shape business strategy, organizational development, capability investments, and resource plans, translating strategic priorities into executable delivery plans.

Leadership and Interpersonal Qualities

• Credible and collaborative leader who can set direction, establish accountability, develop people, and build a high-performing delivery organization.
• Sound judgment when balancing technical quality, client needs, delivery commitments, resource constraints, business priorities, and certification integrity.
• Strong communicator with the ability to build trust and alignment among auditors, clients, cross-functional teams, and senior leadership.
• Professional confidence balanced with humility, curiosity, adaptability, and openness to feedback.
• Ability to lead through direct authority and influence within a matrixed organization while maintaining impartiality, independence, confidentiality, and appropriate certification boundaries.
• Growth-oriented mindset with the ability to build scalable delivery capabilities and lead effectively in an evolving business environment.

What Success Looks Like

• Success in this role means building and leading a scalable, high-performing ICT delivery organization across North America.
• The Senior Manager, ICT Delivery & Technical Operations will be accountable for client delivery excellence, technical quality, auditor performance and development, delivery capacity, operational consistency, customer satisfaction, resource effectiveness, and the successful execution of DNV’s ICT delivery priorities.
• The right person will combine technical credibility, operational leadership, people management, sound client judgment, and a genuine interest in building the delivery organization. As DNV’s ICT portfolio expands, this individual will play an increasingly important role in leading delivery and shaping the future of ICT certification services across North America.

Responsibilities

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Medical, Dental, and Vision benefit plans available to all employees
• Special programs – Employee Assistance Program and accident and critical illness options for you and your family
• Workplace strategies for mental help resources available to all employees
• Registered Retirement Savings Plan (RRSP) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education Assistance Program
• Flexible work schedule with hybrid opportunities
• Consumer discounts and rewards through our BenefitsHub
• Advancement opportunities

**Benefits may vary based on position, tenure, location, and employee election**'

DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. The range of starting pay for this role is $140,000 CAD - $165,000 CAD.

12.16.2026

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

What is Required

• Bachelor's degree in Cybersecurity, Information Security, Information Systems, Computer Science, Information Technology, Engineering, Business Administration, Accounting or a related field.
• Minimum of seven (7) years of relevant experience.
• Strong experience with ISO management system audits and ICT-related assurance services, including ISO/IEC 27001 and related standards or schemes such as ISO/IEC 42001, ISO/IEC 27701, ISO/IEC 27017, ISO/IEC 27018, TISAX, cloud security, privacy, AI governance, cybersecurity, or automotive information security.
• Demonstrated experience leading an audit delivery function, technical team, or complex portfolio of certification engagements, including direct responsibility for people leadership, client delivery, technical quality, capacity, and operational performance.
• Experience overseeing strategically important clients, multi-site organizations, global certification programs, or other complex audit delivery models.
• Strong understanding of certification body operations, audit principles, technical review, objective evidence, nonconformity writing, certification recommendations, accreditation requirements, and impartiality.
• Strong operational and project management capabilities, including workforce and capacity planning, resource coordination, delivery monitoring, performance improvement, client escalation, and cross-functional collaboration.
• Strong written and verbal English communication skills.
• We conduct pre-employment drug and background screening.

What is Preferred

• Lead auditor qualification for ISO/IEC 27001.
• Relevant professional certifications such as CISSP, CISA, CISM, CRISC, CCSK, or comparable credentials are beneficial.

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position

AboutBusiness Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.