Senior Manager, HPIbet Product Operations, Platform & Compliance

woodbineentertainment; Toronto; On-site; CAD 140,000 - 180,000; Full time

Job summary

Woodbine Entertainment Group seeks a Senior Manager, HPIbet Product Operations, Platform & Compliance to own the HPIbet roadmap, govern operational readiness and regulatory alignment, and ensure successful delivery. This role translates business priorities into clear requirements, manages vendor relationships, and ensures customer-facing changes are compliant and ready for release.

The position collaborates with IT, Compliance, Responsible Gaming, Finance, Marketing, and Operations to deliver

Responsibilities

• Own business-side delivery of the HPIbet roadmap in partnership with Information Technology.
• Maintain and prioritize the business product backlog based on customer, regulatory, operational, financial, and business priorities.
• Define business requirements, user stories, process flows, and acceptance criteria.
• Lead business UAT, acceptance criteria, stakeholder testing, and business sign-off.
• Ensure production readiness, including procedures, training, communications, playbooks, and support protocols.
• Promote communication and collaboration across the business units to identify commonalities and define extensible wagering solutions where applicable.

Job description

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing - and also among the most exciting and diverse entertainment facilities on the globe.

Job Summary

The Senior Manager, HPIbet Product Operations, Platform & Compliance is responsible for the business ownership, governance, operational readiness, regulatory alignment, and successful delivery of the HPIbet platform roadmap.

The role serves as the primary business interface between HPIbet stakeholders and Information Technology, ensuring business priorities, operational needs, and regulatory requirements are translated into clear business requirements, delivery priorities, acceptance criteria, and measurable outcomes. The position owns the business product backlog, coordinates release readiness and business acceptance testing, manages key vendor and partner relationships, and ensures customer-facing changes are operationally ready, compliant, and aligned with organizational objectives.

Working closely with Information Technology, Compliance, Responsible Gaming, Customer Care, Finance, Marketing, Business Intelligence, Operations, and external partners, the Senior Manager ensures platform initiatives are delivered in accordance with customer, regulatory, technical, operational, and financial requirements.

The role works collaboratively with the Product Strategy & Innovation function by providing business requirements, operational assessments, delivery estimates, regulatory considerations, and implementation planning support. Responsibility for product vision, innovation, UX/UI design, customer research, and future product strategy resides within the Product Strategy & Innovation function.

Key Accountabilities

Product Delivery, Roadmap Execution

• Own business-side delivery of the HPIbet roadmap in partnership with Information Technology.
• Maintain and prioritize the business product backlog based on customer, regulatory, operational, financial, and business priorities.
• Define business requirements, user stories, process flows, and acceptance criteria.
• Coordinate business decisions, approvals, dependencies, timelines, and delivery inputs.
• Confirm delivered functionality meets approved requirements and expected outcomes.
• Monitor and elevate delivery risks affecting customers, compliance, revenue, cost, or timelines.
• Maintain requirements, decision logs, prioritization records, and release approvals.
• Translate approved Product Strategy & Innovation concepts into executable delivery requirements.

Release Management, Business Readiness & Operational Governance

• Lead business UAT, acceptance criteria, stakeholder testing, and business sign-off.
• Act as the final business approver for customer-impacting production releases.
• Ensure production readiness, including procedures, training, communications, playbooks, and support protocols.
• Coordinate release readiness across affected business functions.
• Serve as the business escalation point for significant platform incidents and service disruptions.
• Assess business impact and prioritize incidents and defects; Information Technology or the vendor owns technical resolution.
• Participate in incident reviews, root cause assessments, and post-implementation reviews.
• Monitor support and vendor service performance and elevate material concerns.
• Promote communication and collaboration across the business units to identify commonalities and define extensible wagering solutions where applicable.
• Create and nurture relationships with external stakeholders who can help build and accelerate WEG's digital wagering strategies.
• Respond to internal and external requests in a professional manner demonstrating exceptional service.
• Contribute product knowledge on all HPIbet services, including HPIbet App and Loyalty products; thereby ensuring full customer utilization of the product to maximize revenues.
• Drive business growth by building and maintaining relationships with both business and wagering partners across HPIbet markets.
• Ensure related business plans are developed, documented, and communicated accordingly.

Regulatory Compliance & Platform Governance

Own business requirements arising from AGCO, iGaming Ontario, CPMA, Responsible Gaming, AML, privacy, KYC, AODA, and other applicable obligations.

Translate regulatory requirements into backlog priorities, controls, operating procedures, acceptance criteria, and release approvals.

Coordinate business activities required for regulatory reviews, approvals, submissions, audits, and evidence requests.

Partner with Compliance, Legal, Privacy, Responsible Gaming, Finance, and Information T