Senior Manager, Global Immigration Engagement Management ( KPMG Delivery Network)

KPMG LLP Canada; Toronto; On-site; CAD 80,000 - 130,000; Full time

Job summary

A leading firm in professional services seeks a seasoned professional to enhance their immigration engagement management team. The candidate will coordinate client engagements, ensuring client satisfaction, and managing day-to-day operations, while also contributing to team morale and process improvements.

Qualifications

• 7+ years in immigration and global client management.
• Strong operational and strategic experience in immigration.
• Ability to manage teams in a virtual environment.

Responsibilities

• Oversee daily client engagement management.
• Lead execution of immigration services for clients.
• Manage client relationships and address escalations.

Skills

Communication

Analytical Skills

Global Coordination

Client Relations

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of scale and a new way of working that expands beyond local capability

We are looking for an experienced and high performing professional who will play a critical role in building up our GMS Immigration Engagement Management Team capabilities.

This role plays a crucial role to run major client engagements as part of GMS Immigration Engagement Management Team. The selected candidate is going to be responsible to ensure on-going satisfaction of clients by providing a seamless global coordination experience. In addition they will also play a role in feedback to the overall playbook for Global Engagement Management .

They be leading the day-to-day execution of immigration services and managing, as well as building our designated client accounts together with lead engagement office/team.

What you will do

Co-ordination ( 70%)

• Responsible for client relations and day to day management of the engagement together with Lead Member Firm
• First point of contact for complex matters, including client escalations and service delivery issues
• Agree, set, and enforce engagement management service standards
• Ensure consistent roll-out of initiatives
• Consistent review, reform, and global coordinated alignment of processes

Talent Management/Relationships

• Identify, highlight, and nurture talent
• Help promote team morale, competitiveness
• Headcount & skills mix: consult/set/monitor
• Able to manage people located in different KDN locations

Network/Market:

• Agree and drive customer service ethos in GMS
• Keep network informed of our progress
  Present KDN services to country leaders and targeted offices
  Maintain active market presence
  Participate in new RFPs and client pursuits

Learning:

• Develop and deploy standard training in regards to client requirements, global processes and technology use
• Spread awareness, coach, and assist teams and local offices

Transformation:

• Devise, promote Coordination & Billing workstream agenda
• Establish, keep relations with KPMG network
• Link together Tech, Tax, Core, Markets, Transition, Compensation workstreams

PMO:

• Ensure internal/external projects are managed to the highest standards

Finance:

• Contribute to budget discussions
• Liaison with billing team to ensure timely client billing and oversee inter-firm reconciliation process
• Review and approve monthly finances based on the support provided to each engagement
  
  

What you bring to the role

• 7+ years of experience of relevant experience on immigration and coordination of global clients
• Strong operational and strategic global immigration experience
• Excellent communication skills with ability to build new relationships and leverage existing relationships within KPMG
• Experience in supporting and managing a global team in a virtual environment
• Experience working with internal and external, high-level stakeholders
• Significant analytical skillset
• Self-starter that is able to collaborate and execute on priority goals and vision
• Strong quantitative abilities
• Ability to multitask and priorities multiple projects in a demanding environment

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.