Senior Manager, Forecast Delivery, Personal and Commercial Operations

rbc; Toronto; On-site; CAD 150,000 - 190,000; Full time

Benefits offered by this job

Total rewards program

Performance-based bonuses

Flexible benefits

Job summary

RBC in Toronto seeks a Senior Manager, Forecast Delivery to drive end-to-end forecasting initiatives within Workforce Management Optimization. You will transform data into actionable insights for capacity planning and staffing decisions, ensuring accuracy and governance.

You will lead a team, partner with data and workforce groups across Canada and globally, and communicate insights to leadership with compelling data storytelling while upholding RBC values.

Qualifications

• 7+ years in progressive leadership roles, ability to impact and influence partners.
• Post-graduate degree/experience in related field(s).
• Advanced proficiency in reporting analytics (Excel).
• Proficiency in SQL and/or Python.
• Strong analytical and problem-solving skills and ability to lead data-driven decisions.

Responsibilities

• Lead end-to-end delivery of Nextgen forecasting products within WMO and collaborate with data partners.
• Partner with data teams to deliver weekly/monthly forecasting deliverables and ad-hoc requests.
• Establish standards for forecast accuracy and monitor performance against metrics and SLAs.
• Identify forecasting model improvements using advanced analytics to improve accuracy.
• Monitor data quality and work with teams to identify root causes and corrective actions.
• Establish data governance to ensure accuracy and auditability of inputs/outputs.
• Communicate forecast insights to leadership with clear, data-driven narratives.
• Lead and coach a team, fostering development plans aligned to career growth.
• Oversee data quality frameworks and proactively resolve accuracy issues.
• Coordinate with RBC partners and employees across Canada and worldwide.

Skills

Excel

Leadership

Forecasting

Strategic thinking

SQL

Python

Education

Post-graduate degree

Tools

SQL

Python

Job description

Job Description

What is the opportunity?

The Senior Manager, Forecast Delivery leads the strategic development and delivery of forecasting capabilities within Workforce Management Optimization (WMO). You will be a key collaborative partner in ensuring the accuracy, consistency, and continuous improvement of all next-generation forecasting deliverables, including Monthly Capacity Reviews (MCRs), transforming operational data into actionable insights that enable accurate capacity planning, optimal staffing decisions, and strong operational performance. You will champion the delivery of high-quality forecasting models and routines while partnering with data and workforce teams to ensure all deliverables meet business requirements and are successfully communicated to stakeholders. Your strategic leadership will drive continuous improvement in forecasting accuracy, data quality, and model performance.

What will you do?

• Responsible for leading the end-to-end delivery of Nextgen forecasting products and services within WMO, ensuring successful collaboration with data partners and workforce teams
• Partner with data partners to ensure the successful delivery of all weekly and monthly forecasting deliverables, including MCRs, quality assurance reviews, and ad-hoc analytical requests
• Establish and maintain rigorous standards for forecast accuracy, implementing monitoring and reporting mechanisms to track performance against key metrics and SLAs
• Take ownership of identifying and implementing forecasting model improvements, leveraging advanced analytics techniques to enhance predictive accuracy and drive better business outcomes
• Monitor historical and forecasting data for quality issues, working proactively with workforce and data partners to identify root causes, implement corrective actions, and prevent recurrence
• Establish data governance frameworks that ensure accuracy, consistency, and auditability of all forecasting inputs and outputs
• Communicate forecast insights and recommendations to leadership, demonstrating data storytelling skills to translate complex analyses into clear, actionable business narratives
• Lead a team of direct reports, fostering a high-performing environment where team members are empowered to grow professionally
• Coach your team members to develop their analytical and forecasting expertise, create development plans aligned to career aspirations, and model RBC Blueprint values
• Establish and oversee data quality frameworks, identifying and resolving accuracy issues proactively
• Communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide

What will you need to succeed?

Must-have:

• 7+ years in progressive leadership roles, ability to impact and influence partners
• Post-graduate degree/experience in related field(s)
• Advanced proficiency in reporting analytics (advanced Excel)
• Proficiency in SQL and/or general-purpose programming languages (e.g., Python)
• Strong analytical and problem-solving skills, ability to anticipate and respond to client needs
• Strong multitasking skills, ability to act with speed and simplicity
• Ability to inspire, motivate and coach the development of others, and role model leadership behaviours and actions

Nice-to-have:

• Certified Product Owner and/or related Agile leadership training
• MBA or equivalent

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

A unique opportunity for personal and professional growth

Job Skills

Analytics, Communication, Creative Visioning, Data Analysis, Excel Reports, Forecasting, Long Term Planning, Organizational Leadership, Problem Solving, Process Innovation, Strategic Thinking, Workforce Planning

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO City:

Toronto Country:

Canada Work hours/week:

37.5 Employment Type:

Full time Platform:

PERSONAL & COMMERCIAL BANKING Job Type:

Regular Pay Type:

Salaried Posted Date:

2026-10-20 Application Deadline:

2026-11-04 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace