Senior Manager, Field Operations BTS / BST

EPIC Information Solutions Inc.; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Job summary

Join Bell Technical Solutions as a Senior Manager guiding business strategies that align with corporate objectives in Health & Safety and Customer Service. You will lead operational excellence in team management and stakeholder collaboration, enhancing service delivery across the Greater Toronto Area. Ideal candidates should possess strong leadership skills with a focus on talent development and improving customer satisfaction.

Benefits

Excellent benefits and competitive compensation

Access to numerous discounts and purchase of company shares

Development opportunities through training

Dynamic and collaborative team environment

Opportunities for greater responsibility

Qualifications

• Minimum 5 years experience in a position with direct reports.
• Experience in Field Services is a considerable asset.
• Strong focus on customer service improvement and relationship building.

Responsibilities

• Manage operational aspects such as quality, customer service, and H&S performance.
• Coach and mentor a team of Managers.
• Participate in recruitment and evaluation of team members.

Skills

People management

Coaching and development

Strategic thinking

Customer service improvement

Analytical skills

Tools

Microsoft Office

Job description

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.
Are you looking to join a dynamic, innovative, communications company who is commitment to creating a thriving, prosperous and more connected world? If so, we would love to tell you our story.

Job Overview

Reporting to the Director, Field Operations, the Senior Manager is responsible for developing business strategies and tactical plans for their region, which supports corporate values and objectives in the areas of Health & Safety, Customer Service, Efficiency, Revenue, and Product Promotion.

Key Responsibilities

• Manages all operational aspects of a specific geographical region such as team effectiveness, quality, rework, customer service and Health & Safety performance.
• Coach and mentor a team of Managers; provides developmental opportunities and evaluates progress.
• Participate in the recruitment and selection process of Field Operation Managers and evaluates management headcount on a monthly and ad hoc basis.
• Collaborate with internal stakeholders (Senior Managers, Regional Resolution team, union etc.) to achieve team targets and corporate objectives.
• Conduct monthly team meetings to review performance strategies.
• Monitor and analyze team results and develop action plans to address opportunities.

Critical Qualifications

• People management experience – minimum 5 years experience in a position with direct reports.
• Previous experience in Field Services is a considerable asset.
• Ability to source, coach and develop talent.
• Strong strategic thinking and flawless execution.
• Strong focus on improving customer service.
• Proven experience in building positive relationships with business leaders.
• Strong analytical and problem solving skills.

Preferred Qualifications

• Solid business acumen; must be able to understand the organization’s key drivers to success and make appropriate decisions in required time frames.
• Experience working in a unionized environment.
• Strong proficiency in Microsoft office applications (Word, Excel, PowerPoint etc.).
• Able to motivate and influence others towards exceeding objectives and goals.

Working Conditions

• Travail sur le terrain et en milieu industriel.
• Déplacements occasionnels en Ontario requis.
• Flexibilité pour travailler selon des horaires variables, en fonction des besoins de l'entreprise.

Additional Information

• Position Type: Management, CP3
• Job Status: Temporary, Full-Time
• Possible Work Location: Greater Toronto Area
• Flexible Work Profile: Mobile

What's in for You?

• Excellent benefits and competitive compensation;
• Access to numerous discounts and the purchase of company shares;
• Leaders who support your development through coaching and opportunity management;
• A dynamic, collaborative and creative team;
• Development opportunities through training and educational assistance programs;
• Opportunities to progressively assume greater responsibility.

Adequate knowledge of French is required for positions in Quebec.

Please apply directly online to be considered for this role.Applications through email will not be accepted.

At Bell Technical Solutions, we do not just accept differences - we celebrate it. We are committed to fostering an inclusive, equitable, and accessible workplace where team members feel valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact your recruiter or send us an email at [e-mail] make arrangements. If you have questions regarding accessible employment at Bell, please email our Employment Equity team at [e-mail].

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