Senior Manager, Enterprise Governance & Control – Client Experience & Colleague Experience

TD; Toronto; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD in Toronto is seeking a Senior Manager, Governance & Control to lead the 1B relationship for Global Client Experience and Colleague Experience within Global Corporate Services. You will advise on risk priorities, oversee risk programs, and escalate significant issues while partnering with ORM, Compliance, Legal, and other risk teams.

The role requires 10+ years in governance and risk, leadership experience, and a strong understanding of Operational Risk and Regulatory Compliance.

Qualifications

• 10+ years in governance, risk, or control roles.
• Experience leading teams and cross-functional initiatives.
• Experience supporting client experience or enterprise-wide functions is an asset.
• Strong knowledge of Operational Risk and Regulatory Compliance.
• Ability to influence senior leaders and provide constructive challenge.

Responsibilities

• Lead the Governance & Control relationship for Global Client Experience and Colleague Experience.
• Advise on risk and control priorities and practices for the supported groups.
• Oversee governance frameworks, standards, policies, and procedures.
• Develop risk reporting, escalation pathways, and remediation plans.
• Provide risk insights and recommendations to senior management.
• Monitor regulatory changes and advise required actions.
• Coach and develop team members and manage priorities.
• Maintain strong stakeholder relationships with ORM, Compliance, Legal, and other partners.

Skills

Leadership

Risk Management

Compliance

Communication

Stakeholder Management

Strategic Thinking

Education

Undergraduate degree

Tools

Microsoft Office

Microsoft 365 Copilot

ERM tools

Job description

Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Governance & ControlPay Details:115,600 - 163,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Department OverviewEnterprise 1B is a governance and control function that enables the businesses and corporate functions it supports to identify, understand, manage, and mitigate risks in alignment with the Bank’s strategy and risk appetite. This role supports Global Client Experience and Colleague Experience, which are part of Global Corporate Services. Global Corporate Services brings together enterprise-wide capabilities spanning client and colleague experience, transformation, enterprise real estate, marketing, Global Corporate Affairs, enterprise AI, and Enterprise 1B to help TD move faster, drive change, engage colleagues, and deliver a more connected and More Human client experience.Job DescriptionEnterprise 1B is hiring a Senior Manager, Governance & Control to lead the 1B governance and control relationship for Global Client Experience and Colleague Experience within Global Corporate Services.Global Client Experience leads the Bank’s enterprise approach to delivering consistent, client-centric experiences by setting strategy and priorities and enabling coordinated execution across TD. The group also owns the enterprise Client Experience (CX) Standard, which establishes consistent expectations and accountabilities for how client experience is delivered across the Bank. Colleague Experience, in turn, leads the Bank’s strategy for creating meaningful, consistent colleague experiences through recognition, connection, engagement, events, and culture-building initiatives.The Senior Manager, Governance & Control will lead the 1B relationship for these groups, advise and influence senior leaders, and enable the business to achieve its evolving mandates while navigating risk and control requirements. The role will lead the continued development of fit-for-purpose risk and control programs and provide oversight and effective challenge to help the business identify, manage, and escalate significant and emerging risks in alignment with the Bank’s risk appetite.Key Responsibilities·Lead the Governance & Control relationship for Global Client Experience and Colleague Experience and serve as a trusted adviser to senior leaders.Advise on and oversee the risk and control priorities and practices for the supported groups.Lead the oversight and effective challenge of the application of relevant enterprise risk, governance, and control frameworks, standards, policies, and procedures, including those related to Operational Risk, Regulatory Compliance, Privacy, and other applicable risk areas.Lead and oversee the continued build-out and maturation of risk and control programs, including governance forums, risk reporting, oversight practices, and escalation pathways.Maintain a strong understanding of emerging risks and issues across the supported groups and escalate areas of concern as appropriate.Provide risk and control advice and effective challenge on material strategies, initiatives, risk assessments, and business decisions.Provide oversight and effective challenge on significant issues and business-owned remediation, including root cause analysis, remediation plans, progress, escalation, and closure readiness.Prepare clear risk insights, reporting, and recommendations to support senior management discussions and governance forums.Monitor changes to regulatory, policy, and internal requirements, assess impacts, and advise the supported groups on required actions.Lead relationships with key business stakeholders, ORM, Compliance, Legal, and other Risk & Control Partners.Promote consistency and coordination in risk and control coverage across the supported groups.Lead and support cross-functional projects and initiatives that advance business priorities and address emerging governance, risk, and control needs.Lead, coach, and develop team members, set clear priorities and expectations, and oversee the quality and timely delivery of G&C activities.Job RequirementsUndergraduate degree or equivalent relevant experience preferred.10+ years of relevant experience, including progressive leadership responsibilities.Extensive experience in Governance & Control, Risk Management, Compliance, Audit, or a related discipline.Experience supporting client experience, colleague or employee experience, Human Resources, or other enterprise-wide functions is an asset.Proven people leadership experience, with the ability to coach, develop, and lead teams effectively.Strong knowledge of Operational Risk, Regulatory Compliance, and other relevant risk programs, with a broad understanding of all major risk categories.Demonstrated ability to lead and oversee the establishment and maturation of governance and control programs in an evolving environment.Strong strategic thinking, judgment, and problem-solving capabilities, with the ability to assess complex and interconnected risks.Demonstrated ability to influence senior leaders, navigate ambiguity, and deliver constructive, effective challenge.Excellent stakeholder management and relationship-building skills across business, corporate, and control functions.Strong communication and presentation skills, with the ability to translate complex risk and control matters into clear insights and recommendations for senior stakeholders.Strong organizational skills and the ability to lead multiple complex priorities and deliverables.Demonstrated ability to streamline processes, identify efficiencies, and improve how work is delivered.Proficient in Microsoft Office applications and comfortable using Microsoft 365 Copilot.Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet