Senior Manager, Employee Development & Engagement

CIBC; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading Canadian bank in Toronto is seeking a Senior Manager for Employee Development & Engagement. This role involves managing training programs and ensuring an exceptional client and employee experience in Commercial Banking. Ideal candidates will have 5-7 years of experience in the financial services sector, project management skills, and a degree related to talent or business development.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Paid day off for personal growth

Qualifications

• 5-7 years of relevant work experience, preferably in the financial services industry.
• Experience in Commercial Banking would be an asset.
• Ability to manage a large number of initiatives with many stakeholders.

Responsibilities

• Provide input and analysis to enhance frontline initiatives for Commercial Banking.
• Develop and manage training programs and learning strategies.
• Ensure business objectives translate to improved client experience.

Skills

Analytical Thinking

Business Growth

Client Counseling

Client Service

Communication

Detail-Oriented

Performance Analysis

Reporting and Analysis

Teamwork

Education

Degree in training or talent management

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Overview

Senior Manager, Employee Development & Engagement, responsible for building, managing and implementing key aspects of the Commercial Banking employee development and engagement offer. Focus on developing employee capability through programs, training materials, resources and tools to support business growth and talent development across Commercial Banking (CB). Engage with senior leaders and subject matter experts across CB, lead and execute the employee experience strategy for Commercial Banking, develop training materials and resources, and support change management and communications across CB teams. Act as a bridge to clearly train and communicate complex solutions and portray Commercial Banking effectively to internal audiences and to help engage existing and prospective CB clients through projects and ongoing programs. Opportunity to participate in broader CB or bank-wide initiatives that impact CB teams.

Details on work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You7ll Succeed

• Provide Support on Initiatives - Provide input, analysis and perspective to business leaders on the development and implementation of initiatives for Commercial Banking that enhance the frontline’s ability to deliver against financial and non-financial targets. These initiatives support improving the client and employee experience, new client acquisition, growth and retention of existing clients and driving overall revenue growth.
• Strategy and Skill Building - Develop and manage training programs and learning strategies to build skills and knowledge within our Commercial Banking team.
• Client and Employee Experience - Ensure business objectives can be converted into improved client experience and business results. Consider People Change Management where appropriate. Aspire to achieve the ideal employee and client experience. Build effective relationships with internal and external stakeholders to ensure alignment. Gather feedback via surveys and focus groups and implement changes as needed.
• Project Management - Manage several small to medium sized projects concurrently involving complex changes to technical or business environment, sometimes with tight deadlines and competing objectives. Act as an advocate for CB employees and clients, providing a segment voice on broader CIBC projects that support their success and ensure a positive experience.

Who You Are

• You have a degree in training or a degree in talent, business, marketing or communications.
• You can demonstrate 5-7 years of relevant work experience, preferably in the financial services industry. Experience in Commercial Banking would be considered an asset.
• You’re goal oriented. You can manage a large number of initiatives with many stakeholders to ensure timelines are met and outputs are of high quality.
• You have influence and relationship-building skills to engage with a broad range of stakeholders.
• You give meaning to data. You can assess data to derive key insights and are familiar with producing reports and executive dashboards.
• You act like an owner. You are empowered to take initiative, multi-task across priorities and work independently when required.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 10th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Growth, Client Counseling, Client Service, Communication, Detail-Oriented, Performance Analysis, Reporting and Analysis, Teamwork

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