Senior Manager (Emergency Response)

H2Safety Services Inc.; Calgary; Hybrid; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Paid time off

Health care plan

RRSP matching

Annual performance bonus

Development subsidies

Referral incentive

Flexible schedule

Job summary

H2Safety Services Inc. is seeking a Senior Manager (Emergency Response) to oversee the delivery of Emergency Response Plans for clients, coordinating across technical services, data, training, and field operations to ensure comprehensive program success.

The role drives leadership philosophy of empowerment and accountability, guiding teams and programs toward industry-leading emergency management excellence while aligning with SGS integration and client expectations.

Qualifications

• Bachelor's degree in Business, Operations Management, Engineering, or related field.
• Proven ability to lead multidisciplinary teams and deliver complex, multi-phase projects successfully.
• Strong experience in implementing project management methodologies and performance tracking systems.
• Demonstrated success in operational optimization, workflow design, and team leadership.
• Knowledge of emergency management systems & programs. Experience with the Oil & Gas industry is a benefit.

Responsibilities

• Client Relationships and Needs Assessment – Build and maintain strong client relationships. Identify client needs related to emergency response planning and related H2Safety solutions considering budget and resources.
• Operational leadership – maintain oversight of all active client ERP projects to ensure they are delivered according to schedule, budget, and defined scope
• Project & Resource Coordination - Collaborate with leadership teams across various business units and ensure alignment with organizational goals.
• Financial & Performance Management - Monitor project budgets, margins, and resourcing to maintain profitability and delivery efficiency.
• Process Optimization & System Improvement – Lead process improvement initiatives, researching and recommending best practices to improve operational efficiency.
• Client & Stakeholder Management - Drive business development efforts, including assisting with proposal pursuits and expanding relationships with both existing and new clients.
• Team Development - Provide mentoring and training of team members to support continuous growth through talent development initiatives to build the next generation of emergency management experts.

Skills

Team leadership

Project management

Operational optimization

Organizational skills

Communication

Cross-functional collaboration

Strategic planning

Education

Bachelor's degree

Tools

MS Project

Smartsheet

Power BI

Job description

Grow Your Career with Us!
Celebrating our 22nd anniversary this year, H2Safety Services Inc. is Canada’s largest provider of emergency response management services and solutions. Our team of industry-leading experts delivers comprehensive, tailored emergency management services, emergency response training, and technology services to companies throughout Canada, North America, and around the world. By continuously investing in our people and world-class technology, we ensure the highest level of protection and compliance for our clients, stakeholders, and the environment.

In June 2025, H2Safety became a part of SGS, the world’s leading testing, inspection, and certification company - and a world leader in sustainability. As part of SGS, H2Safety is working towards globally advancing operational safety, digital transformation, and ESG performance across industries, including oil and gas, mining, transportation, utilities, renewables, and government. Our success and approach are deeply rooted in building authentic relationships and addressing community concerns transparently, allowing us to also excel in Indigenous and government relations.

Summary

The Senior Manager (Emergency Response) role, provides strategic oversight and day-to-day management of the Emergency Response Plan (ERP) delivery function for their clients. This individual acts as the central coordinator ensuring projects flow seamlessly across internal support functions in support of their clients such as technical services, data and mapping, training, and field operations so that each component aligns toward the successful delivery of a comprehensive Emergency Management Program.

The Senior Manager embodies H2Safety’s leadership philosophy of empowerment, accountability, and growth—ensuring that both people and programs evolve in alignment with the company’s mission to deliver industry-leading emergency management excellence.

Required Qualifications and Skills

• Bachler’s degree in Business, Operations Management, Engineering, or related field.
• Proven ability to lead multidisciplinary teams and deliver complex, multi-phase projects successfully.
• Strong experience in implementing project management methodologies and performance tracking systems.
• Demonstrated success in operational optimization, workflow design, and team leadership.
• Knowledge of emergency management systems & programs. Experience with the Oil & Gas industry is a benefit.

Required Knowledge, Skills & Competencies

• Exceptional organizational, coordination, and communication skills.
• Strong leadership with the ability to motivate teams and foster cross-functional collaboration.
• Committed to fostering a culture of high performance and continuous improvement.
• Proven capability in coaching, mentoring, and conducting structured performance evaluations.
• Demonstrated experience in resource planning, staff development, and building cohesive teams.
• Focused on continuous improvement and client value growth.
• Advanced understanding of project management tools and methodologies.
• Financial literacy related to budgeting, forecasting, and margin management.
• Proficiency in project management tools and methodologies utilizing software (e.g., MS Project, Smartsheet, Power BI, or similar).
• Ability to manage competing priorities in a fast-paced environment and make data-driven decisions.
• Excellent verbal and written communication skills, capable of effectively presenting project updates and strategic information to stakeholders and senior management.

Key Duties

• Client Relationships and Needs Assessment – Build and maintain strong client relationships. Identify client needs related to emergency response planning and associated H2Safety solutions that take into consideration the client’s unique organizational objectives and constraints (budget, internal resources).
• Operational leadership – maintain oversight of all active client ERP projects to ensure they are delivered according to schedule, budget, and defined scope
• Project & Resource Coordination - Collaborate with leadership teams across various business units and ensure alignment with organizational goals.
• Financial & Performance Management - Monitor project budgets, margins, and resourcing to maintain profitability and delivery efficiency.
• Process Optimization & System Improvement – Lead process improvement initiatives, researching and recommending best practices to improve operational efficiency.
• Client & Stakeholder Management - Drive business development efforts, including assisting with proposal pursuits and expanding relationships with both existing and new clients.
• Team Development - Provide mentoring and training of team members to support continuous growth through talent development initiatives to build the next generation of emergency management experts.

Performance Metrics

• On-time and on-budget project delivery rate.
• Client satisfaction and retention.
• Internal throughput and efficiency metrics.
• Profitability and resource utilization.
• Staff development and retention metrics, including completion of performance reviews, achievement of development goals, and succession readiness tracking.
• Implementation and adoption of improved ERP delivery processes.

Your Total Rewards:

• Generous paid time off
• Comprehensive health care plan
• Company matching RRSP program
• Annual performance bonus
• Professional development subsidies
• Employee referral incentive
• Flexible start/finish times