Senior Manager, Electronic Communications Oversight

CIBC; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Benefits program

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

MomentMakers recognition program

Job summary

CIBC is seeking a Senior Manager Electronic Communications Oversight to lead a team, uphold regulatory and ethical standards, and oversee electronic communications across PBB and Wealth. The role emphasizes leadership, coaching, and building strong internal partnerships.

You will drive continuous improvement, manage resources, and ensure compliant client engagement while operating in a hybrid work model with on-site and remote days. Fluency in English is required; French is an asset.

Qualifications

• Certified professional with CIRO Supervisory Licensing accreditation.
• Experience leading compliant teams in financial services.
• Experience in compliance oversight, regulatory supervision, risk management, and stakeholder management.
• Experience supporting electronic communications review programs in wealth management or securities.

Responsibilities

• Provide leadership, direction, coaching, and training to a team of Electronic Communications Review Officers.
• Ensure compliance with policies, standards, guidelines and controls.
• Build relationships with internal stakeholders and manage service levels and priorities.
• Oversee budget, staffing, and performance management for direct reports.
• Monitor regulatory developments and drive continuous improvement in methodologies and controls.

Skills

Leadership

Coaching

Stakeholder management

Regulatory oversight

People leadership

Education

CIRO Supervisory Licensing

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As the Senior Manager Electronic Communications Oversight, you will be reporting to the Director, Electronic Communications Oversight and providing leadership, coaching and specialized knowledge to a team of Electronic Communications Review Officers. You will also be responsible for supervision and oversight activities as it relates to electronic communications across PBB and Wealth. In this role, you will be helping to ensure that the management of client business is within the bounds of both regulatory and ethical conduct, consistent with just and equitable principles of trade and it is not detrimental to the interests of the securities industry or CIBC.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How You'll Succeed

• Leadership - Provide leadership, direction, coaching, and training to a team of Electronic Communications Review Officers. Build team capability, support professional development, and create an inclusive, high-performing environment where employees understand priorities, expectations, and how their work contributes to broader business goals. Managing performance by providing fair and accurate formal and informal feedback, identifying and removing obstacles to performance and by explaining how performance expectations align with business priorities;
• Strengthen compliance oversight – Ensure compliance with policies, standards, guidelines and controls by applying the policies and controls fairly and consistently so employees understand what to expect.
• Deliver trusted partnership - Build strong relationships with internal stakeholders by ensuring client groups understand the team’s mandate, roles, and responsibilities. Champion a service-oriented approach that balances business needs with sound risk management and consistent oversight practices.
• Manage performance and resources - Ensure the team is appropriately resourced to meet business objectives and service level commitments. Manage budget and staffing needs, support hiring decisions, and oversee performance management activities including goal setting, feedback, and development planning for direct reports.
• Drive continuous improvement - Monitor the external environment for regulatory developments, industry trends, and evolving practices that may impact team effectiveness. Identify opportunities to improve methodologies, tools, processes, and controls, and work with external partners and suppliers to support compliance with regulatory requirements and CIBC expectations.

Who You Are

• You’re a certified professional. You have current accreditation and good standing in CIRO Supervisory Licensing.
• You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.
• Your influence makes a difference. You have a demonstrated ability to influence at the Senior Management level and have developed leadership skills to provide coaching and feedback to team members.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
• You can demonstrate experience in compliance oversight, regulatory supervision, risk management, people leadership, and stakeholder management. It's an asset if you have experience supporting electronic communications review programs within a wealth management or securities environment.
• You're fluent in English. It's an asset if you're fluent in French.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Controlling, Controls Testing, Leadership, Performance Management (PM), Process Streamlining, Risk Management and Mitigation, Stakeholder Management