Senior Manager, Donor Data and Operations

The Toronto Public Library Foundation; Toronto; On-site; CAD 85,000 - 100,000; Full time

Job summary

The Toronto Public Library Foundation is seeking a Senior Manager, Donor Data and Operations to lead fundraising data analytics and strategy, ensuring data is accurate, accessible and actionable.

Reporting to the VP of Operations and Governance, you will oversee Raiser’s Edge NXT adoption, build scalable data systems, and collaborate with Finance, Marketing and Philanthropy to maximize donor engagement and revenue.

Qualifications

• Experience building fundraising data strategies and data governance.
• Proven ability to translate data into actionable recommendations.
• Experience with Raiser’s Edge NXT is highly desirable.

Responsibilities

• Develops and executes fundraising data strategy aligned with goals.
• Builds scalable data infrastructure and governance.
• Oversees donor records management and gift processing.
• Leads integration between fundraising systems and finance/marketing.
• Trains staff on Raiser’s Edge NXT and related tools.

Skills

Donor analytics

CRM management

Data governance

Stakeholder engagement

Project management

Education

Bachelor's degree in a relevant field

PMP/CFRE (asset)

Tools

Raiser’s Edge NXT

Luminate Online

360MatchPro

Job description

Title

Senior Manager, Donor Data and Operations

Reports To

VP, Operations and Governance

Details

Full time, salaried

Vacancy Status

This posting is for an existing vacancy

Application Deadline

August 4, 2026

Start Date

TBA

Location

The Toronto Reference Library at 789 Yonge Street. Foundation team members currently operate within a hybrid work schedule

Hiring Salary Range

$85,000 - $100,000 Salary will be commensurate with experience. Eligible for additional compensation in annual performance bonus. Employer also matches, in part, contributions made to a defined-benefit pension.

Toronto Public Library Foundation: Helping Write the Library’s Next Great Chapter

Toronto Public Library Foundation connects the generosity of donors with the limitless potential of Toronto Public Library—the world’s biggest and busiest urban public library system. Together, we transform Torontonians’ love of the library into vital support for programs, collections, and spaces that help people learn, connect, and thrive. With our donors, we’re expanding literacy programs for kids, bridging the digital divide, strengthening civic engagement, and building inclusive, welcoming spaces in every neighbourhood in our city.

Position Summary

The Senior Manager, Donor Data and Operations will serve as a strategic and operational leader who is responsible for driving forward the Toronto Public Library Foundation’s (TPLF’s) fundraising strategy and data analytics to support operational excellence. This role ensures that fundraising data is accurate, accessible and actionable, and provides insights and recommendations to help the organization to make informed, data-driven decisions that strengthen donor engagement and maximize fundraising performance.

Reporting to the Vice President, Operations and Governance, the Senior Manager will oversee the organization’s fundraising database, lead fundraising analytics and develop scalable data systems, processes, and governance that support organizational growth. The role will also lead the organization’s full adoption of Raiser’s Edge NXT as Blackbaud phases out Raiser’s Edge, ensuring a smooth transition and ongoing optimization of the system.

This position serves as a strategic partner working cross-functionally across the team translating data into meaningful insights while building the infrastructure needed to support future fundraising initiatives.

Key Responsibilities

Fundraising Data Strategy & Infrastructure

• Develops and executes a comprehensive fundraising data strategy aligned with organizational goals
• Designs, builds and continuously improves a scalable fundraising data infrastructure that supports current and future business needs, working with internal stakeholders and external vendors and agencies
• Establishes and maintain data governance standards, business rules, documentation, and best practices to ensure high-quality, trusted data

Database Management & Fundraising Operations

• Provides strategic oversight and administration of the organization’s fundraising database, Raiser’s Edge NXT, ensuring its accuracy, integrity, security, data hygiene and compliance with charitable regulations and accounting standards.
• Leads all aspects of fundraising operations, including gift processing, donor records management, coding standards, timely acknowledgements, imports, exports, and system administration; manages complex gifts and commitments, as needed.
• Manages integrations between fundraising systems and finance, marketing and digital platforms, working with agencies/vendors as needed.
• Works closely with Toronto Public Library’s Accounting department and with TPLF’s Director, Finance and Operations to support the preparation of monthly, quarterly and annual financial reconciliation and reports, as well as, the annual T3010 report for CRA.
• Works closely with TPLF’s philanthropy, donor experience and marketing teams to design, manage, deploy and track progress of cultivation, acquisition, growth, and retention strategies.

Analytics, Reporting & Business Intelligence

• Develops and maintains a comprehensive reporting system including dashboards and custom reports, to support financial, fundraising and operational planning, analytics and reporting.
• Analyzes fundraising performance, donor behavior, pipeline health, campaign effectiveness, and revenue trends to translate complex data into clear insights and recommendations, to maximize revenue and strengthen donor relationships.

Technology Leadership & Raiser’s Edge NXT Adoption

• Leads the organization’s full adoption of Raiser’s Edge NXT as Blackbaud phases out Raiser’s Edge, including implementation of new features, testing, change management and optimization
• Develops training materials and provides ongoing support to maximize adoption and effective use of the platform.
• Supports the evaluation and adoption of new fundraising technologies and integrations into Raiser’s Edge NXT that strengthen the organization’s systems and processes.

Team & Stakeholder Engagement and Management

• Manages staff and volunteers responsible for donor relations, database and operations, as appropriate; performs semi-annual and annual performance evaluation; inspires and motivates direct reports; provides constructive feedback and support as needed.
• Leads vendor relationships related to CRM systems and data tools as well as identifies new ways to optimize systems, training and pricing.
• Develops project plans, timelines, budgets, and risk mitigation strategies as related to donor data and operations; and supports the team in the preparation of tech-related budgets and projections.
• Trains the team and volunteers on Raiser’s Edge NXT, and any integrated technologies, e.g. Luminate Online, as needed.

Qualifications & Competencies

Education & Experience

• Minimum of 7 years of database management experience in Raiser’s Edge & Raiser’s Edge NXT, or similar systems, with experience managing and optimizing CRMs; experience with donation management and online marketing tools (e.g., Luminate Online, 360MatchPro).
• Demonstrated experience establishing fundraising operations for a growing organization or major campaign
• Knowledge of CRA regulations governing charitable organizations (i.e. receipting rules) and fundraising activities.
• Experience with data governance, reporting and data visualization tools, and business intelligence platforms is an asset.
• Project Management Professional (PMP), Certified Fund Raising Executive (CFRE), or equivalent certification is considered an asset.
• Proficiency in adopting and training others in new technologies (i.e. AI applications) is an asset.

Skills & Abilities

• Excellent relationship building, interpersonal, and networking skills.
• Strong written and verbal communication skills.
• Strategic thinker with sound judgment and ability to manage multiple priorities.
• High level of integrity, attention to detail, discretion, and confidentiality.
• Self-motivated, proactive, and collaborative in team settings.

Why Apply?

• Join a high-performing, mission-driven team committed to enhancing access to knowledge, culture and community in Toronto.
• Work in a hybrid model that supports flexibility and collaboration.
• Engage deeply with individual donors passionate about strengthening their communities.
• Have opportunities for professional growth, skills development, and meaningful recognition.

To Apply

Please submit your CV and cover letter in a single PDF to [e-mail]. In the subject line, write: “Senior Manager, Donor Data and Operations – [Your Name]”. Applications will be reviewed on a rolling basis.

The Toronto Public Library Foundation uses a people-focused approach to evaluating applicants. We do not utilize artificial intelligence during the recruitment process.

The Toronto Public Library Foundation welcomes all people and perspectives and aims to reflect the diversity of Toronto on our team. We are committed to employment equity and diversity and welcomes applications from Indigenous people, visible minorities, persons with disabilities, persons of any sexual orientation or gender identity. Accommodation is available on request throughout the hiring process. Only those selected for interview will be contacted.