Senior Manager, Digital Transformation

RBC; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

RBC seeks a Senior Manager of Strategy & Digital Transformation to spearhead initiatives ensuring operational efficiency within the Business and Client Services group. The role emphasizes strategy development, stakeholder management, and driving digital innovation in a collaborative environment at one of the leading global investment banks.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Leadership development through coaching

Opportunities for challenging work

Qualifications

• Bachelor’s degree and at least 4 years of experience in financial services.
• Experience in capital markets and financial operations, particularly payments preferred.
• Strong product leadership skills and ability to own a portfolio of projects independently.

Responsibilities

• Strategy development and transformation planning and execution.
• Lead comprehensive mapping, analysis, and redesign of business processes.
• Liaise with and manage cross-functional teams to deliver solutions.

Skills

Active Learning

Adaptability

Critical Thinking

Decision Making

Customer Service

Education

Bachelor’s degree

Tools

JIRA

Confluence

Job description

Job Summary

Job Description

Who we are

RBC Capital Markets is an award-winning global investment bank, which provides expertise in banking, finance and capital markets to corporations, institutional investors and governments around the world. Our global network of highly skilled professionals works collaboratively to provide clients with strategic advice and analysis, innovative ideas and solutions, strong market distribution and superior execution.

The team

The Business and Client Services (BCS) group is the functional core of RBC Capital Markets’ trading activities. We provide our business partners greater efficiency, scalability and control within their operational processing, helping to ensure the firm’s continued growth and success.

Within the Digital Transformation and Business Architecture teams, we shape and advance the BCS transformation roadmap through a holistic lens including people, processes, data and technologies. Through a variety of tools and methodologies, our team strives to clearly articulate a vision for the future of our business, and drive towards it, in collaboration with our IT partners.

As a Senior Manager of Strategy & Digital Transformation, a typical day might include the following:

• Strategy development and transformation planning and execution
• Functional capability model development and ownership
• Roadmap development and ownership
• Thought-leadership on key and emerging technologies, competitive landscape and capital markets transformation
• Intake and backlog management, opportunity discovery and prioritization
• Business casing, opportunity analysis and pitch materials
• Development of elements of the client journey and experience ownership
• Identify improvement opportunities in BCS, and research and identify the right solution
• Liaise with and manage cross-functional teams to architect, implement, test and continuously deliver solutions to our clients
• Presenting key strategies to communicate vision, roadmap and achieve buy-in from senior management and stakeholders
• Report progress of project status, milestones, and achievements to stakeholders
• Lead the comprehensive mapping, analysis and redesign of business processes to identify inefficiencies and opportunities for technology & automation, process improvements and home-of-best-fit recommendations
• Establish and maintain relationships with vendors and service providers in assessing new technologies and industry trends

Who we’re looking for

• You are a strategic thinker with enterprise vision
• You are results-oriented and focused on user, client and business outcomes
• You develop and leverage structured approaches, frameworks and toolkits
• You are an inspiring culture and change champion
• You can captivate an audience through engaging communication and influence
• You are highly capable of learning quickly and deeply
• You have experience partnering closely with a variety of stakeholders and are comfortable presenting to senior executives
• You have a bachelor’s degree and at least 4 years of experience in financial services
• You have a broad view of the enterprise and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance
• Lead the comprehensive mapping, analysis and redesign of business processes to identify inefficiencies and opportunities for technology & automation, process improvements and home-of-best-fit recommendations
• Establish and maintain relationships with vendors and service providers in assessing new technologies and industry trends

Nice to have

• You have relevant and strong experience in capital markets and financial operations, particularly payments
• You have a great understanding of the industry trends in digitization and automation space, software providers and the factors that differentiate an organization
• You have working knowledge of applying business architecture principles to business solutions
• You have strong product leadership skills and the ability to own a portfolio of projects end-to-end independently, including a track record of successful product deliveries
• You have experience with Agile methodologies, mindset and tooling including JIRA and Confluence
• Proven experience in consulting or similar strategic, transformation focused industry roles considered an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-30

Application Deadline:

2025-06-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.