Senior Manager, Digital Delivery Enablement

RBC; Toronto; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Bonuses & flexible benefits

Stock where applicable

Coaching & development

Challenging work

World-class training

Job summary

RBC is seeking an experienced Senior Delivery Enablement Manager to drive digital product strategies and agile delivery for its HR technology platforms. You will own sprint planning, release readiness, and cross-domain dependencies while product owners retain roadmap decisions.

You will build delivery playbooks, mentor teams on agile practices, and partner with HRIT and product owners to ensure predictable delivery health and clear governance across platforms.

Qualifications

• 7+ years in agile delivery, scrum mastery, or delivery/program management roles in an HR tech or enterprise SaaS environment.
• Hands-on experience with Workday and ServiceNow delivery cycles (configuration, integrations, releases, service updates).
• Proven track record running scrum ceremonies and agile delivery for a product team, not just administering a Jira board.
• Experience building or operating delivery metrics/reporting frameworks and communicating them to senior leadership.
• Experience coordinating dependencies across multiple teams, vendors, or platforms.

Responsibilities

• Facilitate agile delivery ceremonies and own end-to-end sprint and release cadence.
• Maintain backlog hygiene with clear acceptance criteria and remove impediments.
• Build and govern delivery metrics, reports, and cross-team reporting templates.
• Coordinate cross-platform dependencies and run release readiness/go-no-go processes.
• Lead capacity planning, resourcing discussions, and delivery maturity initiatives.
• Communicate status and risk to senior leadership and stakeholders.

Skills

Agile delivery

Scrum ceremonies

Workday

ServiceNow

Delivery metrics

Stakeholder management

Tools

Workday

ServiceNow

Jira

SAP

Job description

What is the Opportunity?

In this role you will manage the development and execution of digital product strategies and projects of moderate complexity, ensuring alignment with business objectives and delivering value driven solutions. May oversee one or multiple teams in digital product management, driving strategic initiatives and resource optimization.

Job Description

What is the Opportunity?

In this role you will manage the development and execution of digital product strategies and projects of moderate complexity, ensuring alignment with business objectives and delivering value driven solutions. May oversee one or multiple teams in digital product management, driving strategic initiatives and resource optimization.

The Senior Delivery Enablement Manager is the operational backbone of the Workday platform, installing operational discipline and delivery infrastructure for predictable agile execution. This role owns how work moves efficiently through our pipeline—sprint optimization, backlog hygiene, release readiness, cross-domain dependencies, and delivery metrics—while product owners retain product decisions and roadmap prioritization.

Agile (Agile-like) Delivery

• Facilitate sprint ceremonies (planning, stand-ups, backlog refinement, reviews, retrospectives).
• Own sprint and release cadence end-to-end, including release calendars.
• Maintain backlog hygiene in JIRA with well-formed stories and clear acceptance criteria.
• Remove impediments blocking the team.
• Coach product owners and leads on agile principles, adapted to HRDS operations.

Delivery Enablement & Governance

• Own unified cross-team reporting template (Workday/JIRA and ServiceNow).
• Report on team metrics and delivery health to leadership.
• Manage cross-Platform dependencies.
• Run release readiness and go/no-go processes for Workday changes.
• Support execution of HRDS Operating Model and Support Model.

Team Enablement & Capability Building

• Build delivery playbooks, templates, and standards.
• Partner on resourcing and capacity planning.
• Act as change agent for delivery maturity.

Stakeholder Communication

• Serve as primary delivery point of contact for stakeholder visibility.
• Present delivery status and metrics to leadership regularly.
• Coordinate with ServiceNow and People Data & HRDS product owners and HRIT partners.

Success Metrics

• Predictability: Consistent delivery against sprint and release commitments.
• Transparency: Reporting template kept current and trusted by leadership.
• Delivery Health: Workday Platform metrics tracked and acted on regularly.
• Risk Management: Cross-Platform dependencies surfaced early with clean go/no-go decisions.

Required Experience:

• 7+ years in agile delivery, scrum mastery, or delivery/program management roles, with meaningful experience in an HR technology or enterprise SaaS platform environment.
• Hands-on experience with Workday and ServiceNow delivery cycles (configuration, integrations, releases, service updates) strongly preferred.
• Proven track record running scrum ceremonies and agile delivery for a product team, not just administering a JIRA board.
• Experience building or operating delivery metrics/reporting frameworks and communicating them to senior leadership.
• Experience coordinating dependencies across multiple teams, vendors, or platforms.

Preferred experience:

• Prior people-leadership experience, or clear readiness to hire and manage a small team.
• Exposure to ServiceNow, SAP or other enterprise HR platforms, and to environments running multiple Platforms/products under one umbrella.
• Certified Scrum Master (CSM), SAFe, or equivalent agile certification.
• Experience operationalizing operating-model artifacts (service catalogues, support models, stakeholder engagement models) into day-to-day delivery practice.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Opportunities to do challenging work.

Job Skills

Agile Delivery, Atlassian Confluence, Atlassian JIRA, Digital Product Management, Long Term Planning, Operational Delivery, Product Development Lifecycle, Quality Management, Scrum, ServiceNow Platform, Team Management, Workday Software

Additional Job Details

Address

20 KING ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

HUMAN RESOURCES & BMCC

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-09-24

Application Deadline

2026-10-02

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.